Justuno ‑ Email & SMS Pop ups , 2,330 則評價
** Update to our review
The JustUno team reached out to us and made things right. They've provided a refund for our annual subscription and apologized for the delays in responding to us. I've changed our review rating from a 1-star to 3-stars. We successfully used the app for pop ups on our website for over 2 years and it served our needs well.
Decent app but be aware of their customer service. Like the other negative reviews posted, we've been given the run around multiple times when trying to cancel our annual subscription which auto-renewed without notice. What's frustrating is that we heard back from their support team once offering us a solution to which we replied. It's been radio silence ever since. We are out $907 because they can't respond to a simple email. I can't recommend JustUno to any businesses looking for this sort of functionality. There are plenty of other options out there with much better customer service.
We’re sorry to hear about your experience with our app. Customer service is number one priority for Justuno. After checking with our support team, it seems they received your request and responded to you via email. One of our support professionals will reach out to you for any further assistance. Your feedback is important to us. Thank you for using Justuno.
Justuno is very powerful, I just teamed up with Miranda from the managed services team and she is AMAZING. I am seeing results each month based on her help with strategies to optimize customer experience on my site. Thanks!!
Thank you for your feedback, and we are glad to learn that Miranda has helped you increase conversions. We at Justuno are continuously in the process of improving our app for an enhanced experience. We look forward to growing alongside your business.
We were told Justuno is simply the best at pop-ups and we are having great success with their team. In particular Miranda is a superstar and incredibly helpful. She looks at the account in a holistic way and helps the entire ecosystem by making sure all integrations are optimized. To have a Senior Customer Success Strategist who cares and helps get the most out of Justuno is very precious to us. We highly recommend Justuno !
We compared several vendors and JustUno has by far the most capabilities for popups email capture and targeting with very reasonable pricing. Miranda has been an absolute pleasure to work with and we have seen such impressive gains already in terms of metrics that we recently upgraded to the silver plan.
Our Facebook business account was hacked right before Christmas day and we essentially had to rebuild the business up from scratch. For 8 months we couldn't use the popups and I had paid for the annual plan in advance... The customer service team has exceeded my expectations by allowing us to extend the duration of that un-used service due to our unexpected event. This is what I call GOOD customer service. Bravo!
The app is versatile and provides me with many ways to connect with my website visitors and convert them into customers. I think using the app would be challenging if it weren't for my awesome dedicated support person, Nick. He is knowledgable, talented, and very patient. I am very happy with the app thanks to Nick.
JustUno support was always very receptive, informative, and helpful. We did not make the most of their services, but may return to the app eventually.
JustUno is a great addition to our Tech Stack. Since working with them, they have helped lower our cart abandonment rate and increased revenue.
Senior Customer Success Strategist, Miranda Galindo, is fantastic to work with! She always comes prepared to meetings with helpful insights and actionable strategies to optimize our store.
Working with Miranda has been such a game changer. She always has great ideas, is super communicative and helpful, and the exit intent that she set up for us has improved engagement and conversions on the site!
I love it. Easy to use. I have used it for years now. I can easily create pop ups and banners on table top and mobile.