Justuno ‑ Email & SMS Pop ups , 2,325 reviews
Simply terrible product and customer service. The product doesn't track conversions correctly, even though they say they do. I noticed this six weeks ago, and they still haven't fixed the issue. I paid for Managed Services ($3K per month, after Adrian - head sales guy - stepped in) and mentioned this to my account rep February 11th. It's now March 20th, and there is still no solution. I even contacted the CEO Erik Christiansen on March 6th, and he's like "we're going to fix this".
This company operates slower than a turtle. Don't trust them, and don't pay for managed services, unless you want to lose your shirt.
We are very sorry that your experience fell short of expectations. In most scenarios, our product does track conversions correctly, however, we cannot always guarantee that other plugins will not adversely affect our conversion tracking efforts.
Our team works very hard to provide the support and help every customer needs, and as you are aware, creating custom code for individual technical requests can take time.
In this situation, your request required working with two other companies your business uses to create a complex solution that works from all sides. We realize that waiting can be a frustrating experience, but Justuno values your business and the three companies combined spent this time making sure we provided you with the best possible solution — and not just a quick fix.
Again, we apologize that you were not satisfied with your experience and we hope we can build a stronger relationship moving forward.
This app is Complicated in use. The functionality is not up to mark. Seriously no recommendation from my side.
This has been slowing our site down to a 7 second load time. I will be pausing use until they figure that out.
I tested it's effectiveness on exit intent pop up and couldnt even get it to pop up after multiple tries. Going to try something else.
I started paying for the App a few months ago. I was always logged in under a previous email. That email address has been deleted so I have no way to recover the password or login.
I got an inital response from "Matt" from customer service acknowledging my issue.
Now It's been a few days since that initial response, and I've contacted their support each day and getting no response. I contacted them again yesterday and today and have heard nothing.
I am spending $1,000s on FB ads and I believe an old JustUno popup is popping up, so you can imagine how annoying this is that I can't modify it to correlate with the FB ads.
All I'm trying to do is log in so I can change my JustUno settings, and they have failed to help whatsoever.
Extremely frustrated, hoping they see this and finally fix my issue.
I havent heard one word from Juno except...that my free trial period was up....what exactly is Juno and what can they do for me
Didn't work or even show on my website. Also support staff were terrible.
Very sneaky with billing. I thought I had cancelled months ago. There's so many steps to it. They would not refund my charges even though I haven't been using their services for months.
Gave this a try. Wow at the Windows 95-like template designer. It's the most user-unfriendly experience I had for a while. Tried to edit a standard popup template for gamification and gave up. This app has been up for years and I'm sure they keep the very first UX they came up with. If you are willing to invest hours in trying to understand how this thing works, it should be okay. Sorry, but I cannot recommend it.
I created a simple test popup ("FREE SHIPPING") just to learn how before doing the whole website.
Yuno checked my work and said its OK after I told them that it simple does not work on Safari and Firefox browsers. It works in Chrome. But for a website store there can be no iffy browser challenges!
PLUS Firefox refused to load the site with the message "The owner of www.justuno.com has configured their website improperly." So I told Yuno about this and he argued defensively I must have the wrong version of Firefox (I updated just now and got same message -- WEBSITE CONFIGURED IMPROPERLY! Yet Justuno makes defensive excuses?
Now they want me to video what I'm doing. Ridiculous.
Find another popup app. I give up on this app and the guys behind it. Ridiculous that it does not work with 2 MAJOR BROWSERS, am so glad I found out before its too late!