Justuno ‑ Email & SMS Pop ups

** Update to our review
The JustUno team reached out to us and made things right. They've provided a refund for our annual subscription and apologized for the delays in responding to us. I've changed our review rating from a 1-star to 3-stars. We successfully used the app for pop ups on our website for over 2 years and it served our needs well.
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Decent app but be aware of their customer service. Like the other negative reviews posted, we've been given the run around multiple times when trying to cancel our annual subscription which auto-renewed without notice. What's frustrating is that we heard back from their support team once offering us a solution to which we replied. It's been radio silence ever since. We are out $907 because they can't respond to a simple email. I can't recommend JustUno to any businesses looking for this sort of functionality. There are plenty of other options out there with much better customer service.

Justuno is very powerful, I just teamed up with Miranda from the managed services team and she is AMAZING. I am seeing results each month based on her help with strategies to optimize customer experience on my site. Thanks!!

We were told Justuno is simply the best at pop-ups and we are having great success with their team. In particular Miranda is a superstar and incredibly helpful. She looks at the account in a holistic way and helps the entire ecosystem by making sure all integrations are optimized. To have a Senior Customer Success Strategist who cares and helps get the most out of Justuno is very precious to us. We highly recommend Justuno !

We compared several vendors and JustUno has by far the most capabilities for popups email capture and targeting with very reasonable pricing. Miranda has been an absolute pleasure to work with and we have seen such impressive gains already in terms of metrics that we recently upgraded to the silver plan.

Our Facebook business account was hacked right before Christmas day and we essentially had to rebuild the business up from scratch. For 8 months we couldn't use the popups and I had paid for the annual plan in advance... The customer service team has exceeded my expectations by allowing us to extend the duration of that un-used service due to our unexpected event. This is what I call GOOD customer service. Bravo!