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I experienced an issue with the pre-order functionality after a Shopify update, where customers couldn’t complete their orders. I reached out to support, and despite the issue not being directly from their side, they handled it immediately and resolved it right away. The team was incredibly fast, professional, and efficient throughout. Really smooth and impressive experience.
Thank you,
The app works great, it was very easy to activate and configure, rules can be activated/deactivated as needed, you can combine rules, provide partial payment or full payment options, it integrates seamlessly with the store theme, no custom styles, no custom scripts, no headache! congratulations to the developers! 10/10
Thank you for such a generous review! I really appreciate your note about the flexibility of the rule setup and how smoothly K1 fits into the store without extra hassle. That balance between control and simplicity is exactly what we want to deliver. If you have any questions, I’m here to help.
Best regards,
Yauheni Kaziak
Co-founder, K1 PreOrder
K1 PreOrder & Deposit implements this essential feature in a clean, non-intrusive way that integrates seamlessly with your store’s existing design. I initially experienced some minor issues, which stemmed from a collection conflict on my end. The developer quickly assessed the problem, provided fixes, and even recorded a video explaining what they had done. K1’s ability to intelligently split in-stock and back-order products in a customer’s cart is a true game-changer - it’s hard to believe competitors don’t offer this functionality.
Thank you for such a thoughtful review. It means a lot to hear that our Smart Cart feature stood out for you - especially the way it intelligently splits in-stock and preorder items in the same order. We see this as one of the most important parts of the app, so it’s great to know it brings real value to your storefront. I also appreciate your patience while we worked through the collection conflict together. If you have any questions, I’m here to help.
Best regards,
Yauheni Kaziak
Co-founder, K1 PreOrder
The app is very straightforward, and does what it is supposed to! I really like the badge that displays on the product, as it helps avoid any confusion and makes the pre-order items clear to customers. The customer service was amazing, they responded to questions right away.
Thank you for the kind review! Really appreciate your note about the badge clarity and the quick support experience. If you have any questions, I’m here to help.
Best regards,
Yauheni Kaziak
Co-founder, K1 PreOrder
Support team is amazing! Super helpful and fast!!
Thank you so much! Really appreciate the kind words about our support and responsiveness. If you have any questions, I’m here to help.
Best regards,
Yauheni Kaziak
Co-founder, K1 PreOrder
First off, the app does exactly what it is supposed to. I was able to set items for pre-sale easily.
I had an issue with my theme not displaying the pre-order button correctly but the company was very responsive and had it fixed in less than 24 hours.
Also, I asked for a new feature, for pre-sale to automatically limit quantity based on incoming purchase orders, and was told that they are working on this and it should be available soon.
I highly recommend this plugin.
Thank you for taking the time to share this!
It’s good to know the setup made it straightforward to put items on pre-sale, and I’m happy we got the theme display issue sorted pretty quickly.
Indeed, your suggestion to limit pre-sale quantities based on incoming purchase orders is already on our roadmap and your clear, actionable feedback helps us keep the app aligned with real storefront workflows. So thanks for that!
The perfect app for pre-order with a great future for sure.
Yauheni the founder of K1 have helped me understand his app and. Very helpful, thanks !
Thank you for the kind words! It means a lot to hear K1 feels like the right fit for your pre-order needs. I also really appreciate your note about our conversation - it was a pleasure helping you get a clearer feel for the app. If you have any questions, I’m here to help.
Best regards,
Yauheni Kaziak
Co-founder, K1 PreOrder
K1 support system fixed my issue without me having to do anything, responds really fast, and they helped me solve the issue better than claude ai
Thank you for the great review! I’m especially glad we could take care of the issue for you directly and make the process easy on your side. And I have to say — “better than Claude AI” is a memorable compliment 😊 If you have any questions, I’m here to help.
Best regards,
Yauheni Kaziak
Co-founder, K1 PreOrder
CX is super responsive. This app is great to work with.
Thank you so much! Really appreciate your note about the quick support and smooth experience with the app. If you have any questions, I’m here to help.
Best regards,
Yauheni Kaziak
Co-founder, K1 PreOrder
The app works great, allows me to do custom ready orders to be made and to allow people to BackOrder products that have not yet restocked.
The app is very easy to set up in just minutes and if you have hiccups, customer service will help and even do it for you, but you'll probably be able to do it for yourself. This is all NEW to me and I did it without help.
The customer service is also phenomenal. Fast Friendly and off the chart Helpful.
Thanks for sharing your experience! Good to hear the setup matched your process in minutes, even as a first-time configuration. If any questions come up or you want to refine messages or rules, we are here to help :)