Kaching Subscriptions App
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I decided to go with Kaching because it was reasonably priced for starting out AND it had other apps that it integrates easily with - I needed to be able to offer a subscription for a product that has volume discounts, as well as offer subscriptions for my other products. I also really liked the widget layout options for Kaching Subscriptions. It was easy to set up and works perfectly with GemPages. I reached out to the Support Team via chat a few times and have always received prompt responses and assistance. Most recently, Domantas helped me out with a joint bundle+subscription issue I was having. He was incredibly knowledgeable and guessed right away what was causing the issue. With his guidance, I corrected the issue in less than 5 minutes! I'm so glad I chose Kaching - it's been an all-around great experience so far! I also appreciate that they offer discounts for installing and using multiple Kaching apps.
First of all this App functionality is amazing. Flawless. No problems. Secondly, if there is anything, customer service of Kaching is top notch espically "Dovydas" and his colleague "Domantas". They even worked with me to solve some problems that were supplier related (when product is pushed to the store). Not Kaching problem at all. Still Kaching staff worked me for sometime to solve the issue. Awesome support!
I m very glad I ve chose this app for our subscription services.Really good and easy to work with. Just today I had an issue with the curency being displayed in pounds instead of USD but I solved it really quick with the help of Dominykas. Thanks a lot, I definetly will recommend Kaching App.
Kaching customer support is unmatched! Erikas has helped me multiple times implementing customization to my liking which has significantly increased our AOV and CVR.
Thankyou Erikas!
Une excellente application, avec un support très réactif et particulièrement efficace. Si vous avez la chance d’échanger avec Ryan, vous pouvez être certain que votre problème sera pris en charge rapidement. Qu’une solution applicative existe ou non, il fera tout son possible pour vous aider. Merci encore, Ryan — donnez une augmentation à ce mec !!!
Great app. Great support. Had to made improvements on the default widget layout as our theme is quite oild but Dovydas was quick to find a solution which resolved our issue within literal minutes. Definitely recommend.
Great apps that intergrate together, I'm using bundles and subscriptions! Had some issues setting it up but reached out to support and had a response within 5 minutes, Erikas was super helpful!
Dominykas provided me with the utmost assistance and professionalism when no one else wanted to help! We were dealing with some big issues in our page builder limitations and for 3 days straight he helped me solve and fix the problem all while the support from page builder was not much help. This is a massive relief and we are very grateful for the help!
Cost me approx $3K because 1 setting was not checked. Instead of notifying me which would have prompted me to fix the error or at least flag support it happened then had me playing catch up after the fact. I could not have uninstalled this app fast enough!!!
Hi Ethan, thank you for your feedback - and I'm sorry for the impact this had on your business.
Our system did send email notifications after each failed billing attempt, and our built-in payment recovery automatically retried those charges over the following days based on your configured retry settings. However, it's clear that the severity of the situation wasn't communicated well enough in those alerts for you to act on it in time - and that's on us.
We're working on making these notifications harder to miss, especially when failures happen at scale - so merchants can intervene before recovery windows close.
We would have loved the chance to help resolve this directly. If you're ever open to reconnecting, we're here - just reach out to us at support@kachingappz.com
Erikas | Co-founder of Kaching Appz
I’ve tried a lot of Shopify apps, but this team honestly stands out from the rest. Their support is incredibly fast and helpful — whenever I contact them, they respond quickly and solve the issue straight away. A special thanks to Domantas, who helped me a lot today and fixed my issue very quickly.
I also love that they have multiple apps that work perfectly together, making everything much easier to manage. The pricing is very reasonable compared to other Shopify apps, especially for the level of support and features they provide. Highly recommend.