Kaching Subscriptions App
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Cost me approx $3K because 1 setting was not checked. Instead of notifying me which would have prompted me to fix the error or at least flag support it happened then had me playing catch up after the fact. I could not have uninstalled this app fast enough!!!
Hi Ethan, thank you for your feedback - and I'm sorry for the impact this had on your business.
Our system did send email notifications after each failed billing attempt, and our built-in payment recovery automatically retried those charges over the following days based on your configured retry settings. However, it's clear that the severity of the situation wasn't communicated well enough in those alerts for you to act on it in time - and that's on us.
We're working on making these notifications harder to miss, especially when failures happen at scale - so merchants can intervene before recovery windows close.
We would have loved the chance to help resolve this directly. If you're ever open to reconnecting, we're here - just reach out to us at support@kachingappz.com
Erikas | Co-founder of Kaching Appz
Having issues and support isn't trying to help
Hi there!
Thanks for reaching out and sharing this. We're truly sorry this wasn't the experience you deserved and we'd love the chance to make it right. Our team has already reached out to you, so keep an eye on your inbox. We've got you.
Erikas | Co-founder of Kaching Appz
Issues with subscriptions -> example if customer subscribed for $100 -> and their next order date they need to be charged $100, a lot of times they will get charged only about $5 -> which doesn't make any sense.
Really critical issue, be careful when using this Apk, we noticed this too late, and lost so much money because of it.
customer service response times went from 10 mins to now minimum 30 and ive been waiting 3 hours for a response, idk whats wrong. Not an isolated case, this has happened on back to back days withdifferent chats different agents etc. I think they laid off some people and as a result the cs is getting horrible, please fix this kaching team!
Hi, thank you for flagging this and we're really sorry about the wait times you've experienced. To be clear: there have been no layoffs on our support team. What you're describing isn't the standard we hold ourselves to, and we want to make it right.
We've recently had a higher-than-usual volume of incoming chats, and we're actively expanding the team and adjusting coverage to bring response times back to where they should be.
If you're open to it, please reach out directly and we'll prioritize getting your issue resolved. We really appreciate you sticking with us and giving us the chance to improve.
Erikas | Co-founder of Kaching Appz
Can't display the correct price of subscriptions.
Also their chat support promised features that didn't even exist such as 'Selling Plan Groups'.
This app has no real differentiation or value than any other basic subscription app.
Hi there, thank you for the feedback and we're sorry the app didn't meet your expectations.
On the pricing display: we'd love to take a look - subscription pricing depends on a few theme and selling plan settings, and we can almost always get it sorted in a quick chat. Could you reach back out so we can dig in?
On "Selling Plan Groups": just to clarify, that suggestion didn't come from our team. Shopify's AI assistant (Sidekick) sometimes references native Shopify concepts that aren't part of every app's feature set, and we can see how that caused confusion. Apologies for the mixed signals - that's on us to communicate more clearly.
We'd genuinely like a chance to make this right. Our team is here whenever you'd like to revisit it.
Erikas | Co-founder of Kaching Appz