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The bar shows on my live site even though I have only activated it in my backup theme for previewing & configuring. So real customers saw it and that caused some issues. And there's no contact form to reach your support team so here we are.
We’re truly sorry for the trouble this caused. The bar showing on your live site when it was only meant for your backup theme is definitely not the experience we want for you, and we understand how that could confuse customers.
Just to clarify: the app’s bar appears on any theme where it’s activated. Also, our chat support is available directly inside the app for quick help. Thank you for your feedback - it helps us continue to improve.
Best regards,
KaktusApp team
it says free on the outside where as they will charge 50$ for 200 orders.
Thank you for your feedback. We would like to clarify that at the moment our app is entirely free, and there are no charges associated with its use.
As you may know, any payments for Shopify apps require explicit confirmation of the payment method within Shopify, which has not occurred in this case since our app does not have any paid plans or fees.
We are committed to being transparent about our app's terms and offerings, and we appreciate your understanding.
Looking forward to hearing from you!
worst app please install be carefull. we install this for testing and we order test for testing they billes us 62$ unnecessary despite we did not used this app but they sent to us bill unforatunately so we request you to all be carefull against this fruad
Hello,
Our app is completely free of charge. If you have received any charges from our company, please send us the receipt, and we will investigate the matter. Your message may mislead other users, and we aim to resolve any misunderstandings promptly.
Thank you for your cooperation.
Il est indiqué gratuit mais lors de l'installation il est obligatoire de payé 6,70€ d'abonnement MENSUEL.
Comment est-ce possible ?
Nous sommes sincèrement désolés d'apprendre votre expérience. Veuillez noter que notre fiche produit indique que l'application est gratuite uniquement pour les plateformes de développement. Pour les autres plateformes, l'application est toujours « gratuite », ce qui signifie que son installation est gratuite. Cependant, après une période d'essai gratuite, des frais seront appliqués en fonction de l'utilisation ou de l'offre choisie.
Nous vous remercions de votre compréhension ; n'hésitez pas à nous contacter pour toute question ou besoin d'aide.
Thank you for taking the time to leave a rating. If there’s anything we can do to improve your experience or if you’d like to share more about what led to your rating, please reach our support. We’d love the opportunity to help!
Best regards,
KaktusApp team
