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Sudden charges after being installed and used for 3 months without charge
Support refuse to say there is an issue. Send me to shopify for help but shopify say it is the apps issue
I would not recommend this app dev at all after my experience
***Update***
2 Months later after a lot of back and forth emails and live chats between shopify and kaktus i eventually got my refund. It took a huge effort to get this back. Then once received Kaktus then kept requesting i alter my review. So here is my updated review:
I would not recommend this app at all after my experience
Hello Dear Customer,
I want to ensure that we are all on the same page. With all due respect, the way the app ecosystem operates is such that you are charged by Shopify, and Shopify then makes the payment directly to us.
Once you request a refund, we can approve it. However, the actual refund is processed by Shopify or the payment processor, not by us. If you have any stores and request a refund, the process will be the same—some processors might take more time, others less.
It's important to point out that we issue refunds immediately, no questions asked. We still believe that this review is unfair to us, as it does not reflect any feedback on the app itself but rather your experience with obtaining a refund.
If there is anything else we can do, please contact us. We will do everything to make you happy, I promise.
With love from Alex, CEO of KAKTUS.
Quick answer!
Amazing support team.
I had a problem and they help me in an instant.
Really appreciated it.
Thank you!!
Thank you for your feedback! We're thrilled to hear that you had an amazing experience with our support team.
We greatly appreciate your kind words and your appreciation of our support. We're here to assist you whenever you need it, so please don't hesitate to reach out if you have any further questions or need any assistance.
Thank you for choosing our app and for your support!
Best regards,
KaktusApp team.
I needed some help with the button and they were able to get it right in less than 5 minutes. I appreciate the help tremendously.
This app was very easy to integrate into my shopify store and use on my preorder products. I did chat with Adrian at the help desk for a super quick fix (products need to be out of stock first) on having the banner pop up on the website. Adrian was very helpful!
Thank you for taking the time to provide us with your feedback! We are thrilled to hear that our app was very easy to integrate into your Shopify store and use on your preorder products. We are also glad to hear that Adrian from our help desk was able to provide a super quick fix and was very helpful in resolving the issue.
We appreciate your support and are always here to help if you have any questions or need further assistance.
Best regards,
KaktusApp team.
I had an issue with the CSS, and it was resolved quickly. You can't beat quick and responsive customer service.
Thank you for taking the time to provide us with your feedback! We are glad to hear that we were able to quickly resolve the issue you had with the CSS and that our customer service team was quick and responsive in helping you.
We appreciate your support and are always here to help if you have any questions or need further assistance.
Best regards,
KaktusApp team.
Leur SAV est très réactif ! Je recommande cette application pour ceux qui veulent utiliser les pré-commandes
Nous vous remercions d'avoir partagé votre expérience positive avec KaktusApp ! Nous sommes ravis d'apprendre que notre service client était réactif et à la hauteur de vos attentes.
Nous sommes également heureux de savoir que vous recommandez notre application à ceux qui souhaitent utiliser les pré-commandes.
N'hésitez pas à nous contacter si vous avez des questions ou des préoccupations supplémentaires.
Cordialement,
L'équipe KaktusApp.
good product, chat was very helpful with the things i've asked to them. i will use it again for my shop
Thank you for your feedback on our product! We're glad to hear that you found it to be good and that our chat support was helpful in addressing your inquiries. We strive to provide excellent customer service and assist our users in any way we can.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to support you and ensure your success.
Best regards,
KaktusApp team.
WOW?? Seriously - this was the most easiest installation and activation I had for some time. Needed to activate pre-orders as we are getting to the busy season and ran out of stock earlier than planned. Instantly found this app and got it running in minutes. I had a special request - support is there in minutes and helpful recommended
Thank you for taking the time to share your positive experience with our app. We're thrilled to hear that our app was easy to install and activate, and that it was able to quickly meet your needs for activating pre-orders during your busy season.
We're also glad to know that our customer support team was able to assist you promptly and that their recommendations were helpful for your special request.
Зlease don't hesitate to reach out to us if you have any further feedback or suggestions.
Best regards,
KaktusApp team
So far, the setup has been easy (with the only limitation being that I couldn't select a Draft product to check the setup on). It seems to work well so far.
Thank you for taking the time to leave a review and share your feedback with us. We are glad to hear that the setup process has been easy for you, and that our app seems to be working well so far.
Thank you for choosing KaktusApp, and please do not hesitate to reach out to us if you have any further questions or concerns.
Best regards,
KaktusApp team.