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Very fluid, fast and efficient conversation, nice service
We’re glad you're enjoying the app — thank you!
Best regards,
Kaktus Team.
This has been my favorite app for over a year now for all of our pre-orders.
The team is phenomenal every single time.
Everything JUST WORKS. Whenever we had any issues, it is SOLVED. Handled some complex requests like butter.
The WHOLE team is phenomenal, but Anne has been taking care of us and couldn't be more grateful to her :)! Do not hestitate. The BEST.
Thank you for your kind words! We’re thrilled that you’re having a great experience with the app. Your support encourages us to keep enhancing our products for all merchants.
Best regards,
Kaktus Team.
(Update)
After emailing shopify and Dan from the app development team, they found a bug with the billing issue and I was refunded fully few days later. Dan is kind enough to offer me free use of their app going forward, so overall every thing is settled, hence revising my rating for the app.
(Previous review)
Sudden very high charges. despite getting less than 5 no pre orders. I have orders that sync from shopee, lazada and own online orders together at shopify. But there was a SGD 68 charge, this is ridiculous.
We truly appreciate you taking the time to revise your review.
Knowing that the app is providing value and a positive experience means a lot to our team.
Best regards,
Kaktus Team.
PERFECTA APLICACION FUNCIONAL Y FACIL
¡Gracias por sus amables comentarios! Nos alegra que la aplicación se adapte a las necesidades de su tienda.
Atentamente,
Equipo Kaktus.
Sencilla e intuitiva y la atención al cliente rápida
¡Gracias! Nos alegra que nuestro equipo de soporte haya podido ayudarte rápidamente.
Atentamente,
Equipo Kaktus.
Kaktus's customer support is excellent. Also quick to answer and very helpful and thorough.
Thank you for taking the time to provide us with your feedback! We are thrilled to hear that you had a positive experience with our support team and found them extremely responsive and helpful as you navigated both Shopify and Kaktus for the first time.
We appreciate your support and are always here to help if you have any questions or need further assistance.
Best regards,
KaktusApp team.
Das Team, macht einen sehr guten Job und sind sehr hilfsbereit, wenn man mal nicht weiter kommt. Toller Service! DANKE
Vielen Dank für Ihr tolles Feedback! Es freut uns zu hören, dass unser Team sehr gute Arbeit leistet. Exzellenter Service ist uns sehr wichtig!
Wenn Sie weitere Fragen haben oder weitere Hilfe benötigen, zögern Sie bitte nicht, uns zu kontaktieren. Wir sind hier, um Ihnen weiterhin zu helfen und sicherzustellen, dass Sie mit unserer App zufrieden sind.
Vielen Dank, dass Sie unsere App nutzen, und wir freuen uns sehr über Ihre positive Bewertung!
Mit freundlichen Grüßen,
Ihr KaktusApp-Team.
Ja definitiv empfehle ich diese App.
Intuitiv, leicht verständlich und es wird bei Benutzung gefragt, ob man Hilfe benötigt.
ich hatte drei kleine Problemchen, bei denen mir sofort geholfen wurde.
Anne hatte zu allem einen Tip!
Lieben Dank
Sara
Vielen Dank! Wir freuen uns, dass unser Team Ihnen den Prozess erleichtern konnte.
Mit freundlichen Grüßen, Ihr Kaktus-Team.
I needed some help with the button and they were able to get it right in less than 5 minutes. I appreciate the help tremendously.
Really appreciate it — our support team works hard to help merchants like you!
Best regards,
Kaktus Team.
Customer Service is fast and extremely helpful
We're grateful for your review — happy to hear everything is working as expected.
Best regards,
Kaktus Team.
