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Dan from Kaktus has been amazing, he has ensured i have been happy with every step of the process. He has been providing great support to me and my business!
Hello Our Lovely Client,
First of all, thank you for giving a try to our app, and for nice words about the design.
I would love to go step by step for each of your experience:
1. Pricing is not updating on Checkout - this is not really accurate info, as we mention into our communication that this issue is generated by another app, we were happy to find out a solution, but unfortunately you removed the app without giving us a chance to fix it for you. While this is caused by another app, WE ALWAYS HAPPY To help you out.
2. Hiding CHAT - We try to offer Support via chat from 3AM - 5PM EST Time(Monday to Friday), Our team is located in Ukraine, and on that specific day, in Ukraine we had Independence Day - we decided to hide CHAT not only for you but for everybody as may get too many requests with no answer. There wasn't any intention to hide CHAT for you, is just was that day. I am 100% sure that other than that day, we always available for help.
I know, maybe the experience wasn't necessary the one that you were expected, but I promise WE LOVE OUR CLIENTS, and will never let them go just because they already installed and that's all.
I wish I can move the time back and we can help you with anything you want!
Best Regards,
and lots of love from Kaktus Apps Team.
I just started using this app and it works great. The support team is also very cooperative. Full marks to them.
Thank you for sharing your positive experience with us!
We are glad to hear that you find our app helpful and that our support team was able to assist you.
Don't hesitate to reach out to us if you have any questions or concerns in the future.
Best regards,
KaktusApp team.
the best of the best, dont look anymore! the customer service is the best too! i need changes for my exlusive products in the app and they do it!!
Thank you for your positive feedback on KaktusApp!
We're thrilled to hear that you find our app to be the best choice for your business needs. Our customer service team strives to provide the best support possible, and we're glad that we were able to help you make the changes you needed.
If you have any further questions or feedback, don't hesitate to reach out.
Best regards,
KaktusApp team.
Excellent app, no extra cost and you have your bundle discounts at store.
I recommend it
Easy to use and understand.
I recommend it !
Thank you for sharing your positive feedback!
We're glad to hear that you find our app easy to use and understand.
Please let us know if you have any suggestions or feedback for improvement.
Best regards,
KaktusApp team.
Ich habe unzählige Apps ausprobiert bis ich gefunden habe was wir benötigen. Diese App ermöglicht es Staffelpreise individuell zu erstellen und viiieles mehr! IIDEAL für Großhändler. Der Support ist außergewöhnlich gut und schnell. Großes Dankeschön an Adrian der unsere spezifische Anfrage innerhalb von Sekunden umgesetzt hat! Klare Empfehlung!
Beste Grüße!
Vielen Dank für Ihr Feedback!
Wir freuen uns sehr, dass unsere App Ihre Erwartungen erfüllt und Sie mit unserem Support zufrieden sind.
Wenn Sie weitere Fragen oder Anliegen haben, zögern Sie bitte nicht, uns zu kontaktieren.
Beste Grüße,
das Team von KaktusApp.
Great Response! quickly resolved my problem each time I've contacted support and it was quick. Thank you Vitalli!
Thank you for the feedback! We're thrilled our support team delivered a great experience.
Best regards,
Kaktus Team.
Does what it's supposed to and the customer service is very kind and quick in giving an answer. Would recommend it
Thank you for sharing your positive experience with the app and its customer service! We're glad to hear that it is working well for you and that you would recommend it to others.
If you have any other feedback or questions in the future, feel free to reach out.
Best regards,
KaktusApp team.
Great app for any Shopify store owner! It's so simple to use, and it has so many tools, very useful for any business. In addition, the design is very user friendly if you are a beginner. So far, I am having a great experience with it and I will recommend it to my friends and colleagues :)) The app is still more to evolve but i see a bright use in it.
Thank you for your positive review of the KaktusApp!
We are thrilled to hear that you find our app user-friendly and useful for your business needs. Our team is constantly working on improving and evolving the app to provide the best possible experience for our users.
Thank you for recommending our app to others.
Best regards,
KaktusApp team.
This application was able to satisfy all of my needs required for the store. Furthermore, it allowed me to launch promotions so quick and effortless. And do you know what? The best part of it, it's totally free!
Thank you for your positive feedback about KaktusApp! That's great to hear!
Our team works hard to provide users with a simple and efficient experience. The ability to launch promotions quickly and effortlessly can be a game changer for businesses, and it's great to see that the app has been able to meet your needs.
If you have any questions or need further assistance, please don't hesitate to contact our customer support team.
Best regards,
KaktusApp team.
Easy set up but had questions. They had fast, immediate support in the chat function. They helped me set everything up like I wanted it. So far, everything is working well.
Thank you for sharing your positive experience with the Kaktus app!
We're glad to hear that the set up was easy and that you received fast and helpful support when you had questions. We hope that the app continues to work well for you and your business.
If you have any further questions or concerns, don't hesitate to reach out to us.
Best regards,
KaktusApp team.