Keeping ‑ Helpdesk for Gmail

Keeping ‑ Helpdesk for Gmail

A partir de $21/mês. Avaliação gratuita de 14 dias. Pode haver cobranças adicionais.
Classificação (5,0)
Avaliações
Programador

Sobre esta aplicação

Lançada

19 de agosto de 2021

Idiomas

inglês

Esta aplicação não está traduzida em português (Portugal)

Funciona com

Gsuite, Gmail, Google Workspace

Keeping is the easiest way to share a support inbox without ever leaving Gmail.

Keeping turns your team's Gmail into a fully featured help desk. Manage your customer support email from right inside your Gmail. It’s the ideal solution for eCommerce teams of all sizes to deliver better customer support without having to use an external help desk. When a support request arrives in your shared inbox, Keeping converts it into a support ticket and syncs it with your entire team. Then you can assign, discuss, and prioritize it right inside Gmail.

Keeping turns your team's Gmail into a fully featured help desk. Manage your customer support email from right inside your Gmail. It’s the ideal solution for eCommerce teams of all sizes to deliver better customer support without having to use an external help desk. When a support request arrives in your shared inbox, Keeping converts it into a support ticket and syncs it with your entire team. Then you can assign, discuss, and prioritize it right inside Gmail. mais
  • See your customer's order information right inside Gmail.
  • Sync your support account to your personal or work Gmail.
  • Advanced reports measure response time, ticket volume, and agent performance.

Preços

Avaliação gratuita de 14 dias

Plus

$21/mês

ou $216/ano e poupe 14%

$7 per each additional agent

  • Unlimited support tickets
  • 3 Support Agents Included
  • 5 Shared Mailboxes
  • 2 Workflows
  • No Branding

Unlimited

$33/mês

ou $324/ano e poupe 18%

$11 per each additional agent

  • Unlimited support tickets
  • 3 Support Agents Included
  • Unlimited Shared Mailboxes
  • Unlimited Workflows
  • No Branding

Plus

$21/mês

ou $216/ano e poupe 14%

$7 per each additional agent

  • Unlimited support tickets
  • 3 Support Agents Included
  • 5 Shared Mailboxes
  • 2 Workflows
  • No Branding

Unlimited

$33/mês

ou $324/ano e poupe 18%

$11 per each additional agent

  • Unlimited support tickets
  • 3 Support Agents Included
  • Unlimited Shared Mailboxes
  • Unlimited Workflows
  • No Branding

Todas as taxas são faturadas em USD. As taxas recorrentes e com base na utilização são faturadas a cada 30 dias. Ver todas as opções de preços

3 avaliações

Avaliação geral
5
Pontuação por nível de classificação
  • 100% das classificações são de 5 estrelas
  • 0% das classificações são de 4 estrelas
  • 0% das classificações são de 3 estrelas
  • 0% das classificações são de 2 estrelas
  • 0% das classificações são de 1 estrelas
Editado a 15 de setembro de 2021

tl;dr - Keeping is exactly what we have been searching for to better handle our customer inquiries via support emails, and in a more professional manner. :)
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As a small company the "Plus" subscription is plenty for our needs, as opposed to the also-affordable "Unlimited" plan. (We also chose the annual payment plan for the 20% off deal they were offering at the time.)
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Everything is done right within our existing Gmail accounts, although Keeping has an option to work within their site. All incoming emails (to the main selected support email account) are automatically converted into a "ticket". Tickets can easily be assigned to different agents, and I can even include notes within it for other agents to view / add to. Replying to the message will respond directly to the customer from the support account, so support reps can stay anonymous (careful with automated signatures - change your settings to easily avoid trouble).
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Tickets can be marked as Open, Pending, or Closed at any point in time. There's also a nice feature to change this status as you send the message (the Keeping logo next to the original send button). And you don't have to worry about missing a reply to a Closed ticket, since it'll automatically be reopened, and assigned to whoever was last assigned to the ticket! (You can assign multiple agents too; I like use this just to easily find / view tickets I'm involved in / need to refer to info from it, even if I'm not the one to respond.)
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The BEST feature of Keeping is the Knowledge Base. We have FAQs stored (the lightning bolt icon next to the send buttons) which we can add to the email, basically like copy and pasting text, and even links and images. The info is editable in the text body too, to further personalize responses.
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This might be the ACTUAL BEST feature: For those customers who create a new email thread for every response instead of simply replying to the existing thread (very annoying, but I'm not sure they even know they're doing it) - each ticket shows info on "related tickets" that you can click between and easily find previous info.
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The new Shopify integration tool is an example of Keeping's continuing progress. When you're viewing a ticket, their Shopify order and customer info is right there, so you don't have to have Shopify open in a separate window 24/7. And if you need to do anything in their actual order or customer profile, each are linked in this section.
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ps - My review includes what I feel is more important to general users, but I've explored most of the ins and outs of Keeping. I recommend doing the same to more quickly understand how it works, and how to use to use it with your processes!
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I also mentioned some additional features I'd like to see in the future, and the Keeping team was great to talk to about it!

Vara Safety
Estados Unidos
About 2 years usando a aplicação
Questão respondida por Katsu Ventures 22 de setembro de 2021

Thanks for this great and very comprehensive review! 😊

14 de setembro de 2021

I LOVE KEEPING AND THEIR STAFF!!! Keeping has truly helped bring some organization to us. So easy to use, beneficial update releases, integrates FLAWLESSLY. Forrest Gump could use it, it's so easy. I give it a A++++++ for sure. Now, let's talk about the Keeping team. The customer service they've provided me from the beginning has been TOP NOTCH! No question is too small, you'll get a response immediately. Will continue to use keeping for the long haul!

SAIKOSPEED
Estados Unidos
Almost 2 years usando a aplicação
Questão respondida por Katsu Ventures 22 de setembro de 2021

Hey, thank you for the review! 😍 We strive to provide amazing support to all our customers, great to hear you are getting it!

21 de setembro de 2021

We love using keeping! It's so easy if you work with multiple people and multiple inboxes. Our workflow has been going so much smoother since using Keeping. Another thing that we really appreciate is the customer service, whenever we have a question, you'll have an answer in no-time! All in all a great company to work with! :)

ZAZAY Europe
Países Baixos
8 months usando a aplicação
Questão respondida por Katsu Ventures 22 de setembro de 2021

We think our customer service is A+, too (but of course, we're biased! 😉)! Thanks for the wonderful review!

Sobre esta aplicação

Lançada

19 de agosto de 2021

Idiomas

inglês

Esta aplicação não está traduzida em português (Portugal)

Funciona com

Gsuite, Gmail, Google Workspace

Construído por Katsu Ventures

Sobre Katsu Ventures

Avaliação média de 5,0

A criar aplicações para a App Store Shopify há 2 anos

429 Washington Ave, Brooklyn, NY, 11238, US

Assistência

Enviar uma mensagem

support@keeping.com

Este programador não oferece assistência direta em Português (portugal).

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