Keeping ‑ Helpdesk for Gmail

Keeping ‑ Helpdesk for Gmail

$21/月起。 14 天免费试用。
评分(5.0)
评论
开发人员

关于此应用

推出日期

2021年8月19日

语言

英语

这款应用未翻译成简体中文

适配以下产品:

Gsuite, Gmail, Google Workspace

Keeping是在不离开Gmail的情况下共享支持收件箱的最简单方法。

Keeping将您的团队的Gmail变成一个功能齐全的帮助台。直接在您的Gmail内部管理您的客户支持邮件。这是所有规模的电商团队提供更好的客户支持而无需使用外部帮助台的理想解决方案。当支持请求到达您的共享收件箱时,Keeping将其转换为支持票据,并与您的整个团队同步。然后,您可以直接在Gmail内部分配、讨论和优先处理它。

Keeping将您的团队的Gmail变成一个功能齐全的帮助台。直接在您的Gmail内部管理您的客户支持邮件。这是所有规模的电商团队提供更好的客户支持而无需使用外部帮助台的理想解决方案。当支持请求到达您的共享收件箱时,Keeping将其转换为支持票据,并与您的整个团队同步。然后,您可以直接在Gmail内部分配、讨论和优先处理它。 更多
  • 在Gmail内部查看您的客户订单信息。
  • 将您的支持账户同步到您的个人或工作Gmail。
  • 高级报告测量响应时间,票据量和代理性能。

包含自动翻译的文本

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定价

14 天免费试用

Plus

$21 /月

或 $216/年(可节省 14%)

每增加一名代理需额外支付$7

  • 无限支持票据
  • 包含3名支持代理
  • 5个共享邮箱
  • 2个工作流程
  • 无品牌广告

Unlimited

$33 /月

或 $324/年(可节省 18%)

每增加一名代理需额外支付$11

  • 无限支持票据
  • 包含3名支持代理
  • 无限共享邮箱
  • 无限工作流程
  • 无品牌广告

Plus

$21 /月

或 $216/年(可节省 14%)

每增加一名代理需额外支付$7

  • 无限支持票据
  • 包含3名支持代理
  • 5个共享邮箱
  • 2个工作流程
  • 无品牌广告

Unlimited

$33 /月

或 $324/年(可节省 18%)

每增加一名代理需额外支付$11

  • 无限支持票据
  • 包含3名支持代理
  • 无限共享邮箱
  • 无限工作流程
  • 无品牌广告

包含自动翻译的文本

显示原文

所有费用均以USD结算。 定期费用和基于使用情况的费用每 30 天收取一次。 查看所有定价选项

3 条评论

整体评分
5
每个评分等级的数量
  • 100% 的评分是 5 星
  • 0% 的评分是 4 星
  • 0% 的评分是 3 星
  • 0% 的评分是 2 星
  • 0% 的评分是 1 星
编辑时间:2021年9月15日

tl;dr - Keeping is exactly what we have been searching for to better handle our customer inquiries via support emails, and in a more professional manner. :)
---
As a small company the "Plus" subscription is plenty for our needs, as opposed to the also-affordable "Unlimited" plan. (We also chose the annual payment plan for the 20% off deal they were offering at the time.)
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Everything is done right within our existing Gmail accounts, although Keeping has an option to work within their site. All incoming emails (to the main selected support email account) are automatically converted into a "ticket". Tickets can easily be assigned to different agents, and I can even include notes within it for other agents to view / add to. Replying to the message will respond directly to the customer from the support account, so support reps can stay anonymous (careful with automated signatures - change your settings to easily avoid trouble).
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Tickets can be marked as Open, Pending, or Closed at any point in time. There's also a nice feature to change this status as you send the message (the Keeping logo next to the original send button). And you don't have to worry about missing a reply to a Closed ticket, since it'll automatically be reopened, and assigned to whoever was last assigned to the ticket! (You can assign multiple agents too; I like use this just to easily find / view tickets I'm involved in / need to refer to info from it, even if I'm not the one to respond.)
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The BEST feature of Keeping is the Knowledge Base. We have FAQs stored (the lightning bolt icon next to the send buttons) which we can add to the email, basically like copy and pasting text, and even links and images. The info is editable in the text body too, to further personalize responses.
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This might be the ACTUAL BEST feature: For those customers who create a new email thread for every response instead of simply replying to the existing thread (very annoying, but I'm not sure they even know they're doing it) - each ticket shows info on "related tickets" that you can click between and easily find previous info.
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The new Shopify integration tool is an example of Keeping's continuing progress. When you're viewing a ticket, their Shopify order and customer info is right there, so you don't have to have Shopify open in a separate window 24/7. And if you need to do anything in their actual order or customer profile, each are linked in this section.
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ps - My review includes what I feel is more important to general users, but I've explored most of the ins and outs of Keeping. I recommend doing the same to more quickly understand how it works, and how to use to use it with your processes!
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I also mentioned some additional features I'd like to see in the future, and the Keeping team was great to talk to about it!

Vara Safety
美国
大约2年 人在使用应用
Katsu Ventures已回复 2021年9月22日

Thanks for this great and very comprehensive review! 😊

2021年9月14日

I LOVE KEEPING AND THEIR STAFF!!! Keeping has truly helped bring some organization to us. So easy to use, beneficial update releases, integrates FLAWLESSLY. Forrest Gump could use it, it's so easy. I give it a A++++++ for sure. Now, let's talk about the Keeping team. The customer service they've provided me from the beginning has been TOP NOTCH! No question is too small, you'll get a response immediately. Will continue to use keeping for the long haul!

SAIKOSPEED
美国
接近2年 人在使用应用
Katsu Ventures已回复 2021年9月22日

Hey, thank you for the review! 😍 We strive to provide amazing support to all our customers, great to hear you are getting it!

2021年9月21日

We love using keeping! It's so easy if you work with multiple people and multiple inboxes. Our workflow has been going so much smoother since using Keeping. Another thing that we really appreciate is the customer service, whenever we have a question, you'll have an answer in no-time! All in all a great company to work with! :)

ZAZAY Europe
荷兰
7个月 人在使用应用
Katsu Ventures已回复 2021年9月22日

We think our customer service is A+, too (but of course, we're biased! 😉)! Thanks for the wonderful review!

关于此应用

推出日期

2021年8月19日

语言

英语

这款应用未翻译成简体中文

适配以下产品:

Gsuite, Gmail, Google Workspace

由 Katsu Ventures 开发

关于 Katsu Ventures

平均评分 5.0

在为 Shopify 应用商店开发应用方面有 2 年的经验

429 Washington Ave, Brooklyn, NY, 11238, US

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