Collaborate inside Gmail
Keeping manages your support workflow from your Gmail. Assign and prioritize customer support requests, no external app required.
Customers at your fingertips
Who needs another inbox to manage? See your customer's order right next to their support request, right inside Gmail.
Keep calm and automate
Focus on what's important and let workflows handle repetitive tasks. Free up time so you can focus on building your business.
About Keeping ‑ Helpdesk for Gmail
The Original Helpdesk for Gmail
Keeping turns your team's Gmail into a fully featured helpdesk. Manage your customer support email from right inside your Gmail. It’s the ideal solution for eCommerce teams of all sizes to deliver better customer support without having to use an external helpdesk.
When a support request arrives in your shared inbox, Keeping converts it into a support ticket and syncs it with your entire team. Then you can assign, discuss, and prioritize it right inside your Gmail account.
If you know how to use Gmail, then you already know how to use Keeping! Keeping is both powerful and easy to use. You already have what you need for seamless customer support.
Collaboration without collisions
- Turn a support email into a trackable ticket
- Assign requests to team members
- Add private notes
- Track response time
- Get insightful reporting
- See your customers' order info right inside Gmail
Keep calm and automate
- Automatically assign tickets based on the content of the support request
- Improve team efficiency
- Respond to customers faster
Keeping requires that your team is using Gmail or Google Workspace. When you connect Keeping to your Gmail account and Shopify, Keeping will display your customer's name, lifetime value, and 5 most recent orders next to your customer's support request.
- Google Workspace
Pricing 14-day free trial
or $18/month billed at $216 once per year
$7 per each additional agent
or $27/month billed at $324 once per year
$11 per each additional agent
* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.
The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Most recent reviews
We love using keeping! It's so easy if you work with multiple people and multiple inboxes. Our workflow has been going so much smoother since using Keeping. Another thing that we really appreciate is the customer service, whenever we have a question, you'll have an answer in no-time! All in all a great company to work with! :)
We think our customer service is A+, too (but of course, we're biased! 😉)! Thanks for the wonderful review!
tl;dr - Keeping is exactly what we have been searching for to better handle our customer inquiries via support emails, and in a more professional manner. :)
As a small company the "Plus" subscription is plenty for our needs, as opposed to the also-affordable "Unlimited" plan. (We also chose the annual payment plan for the 20% off deal they were offering at the time.)
Everything is done right within our existing Gmail accounts, although Keeping has an option to work within their site. All incoming emails (to the main selected support email account) are automatically converted into a "ticket". Tickets can easily be assigned to different agents, and I can even include notes within it for other agents to view / add to. Replying to the message will respond directly to the customer from the support account, so support reps can stay anonymous (careful with automated signatures - change your settings to easily avoid trouble).
Tickets can be marked as Open, Pending, or Closed at any point in time. There's also a nice feature to change this status as you send the message (the Keeping logo next to the original send button). And you don't have to worry about missing a reply to a Closed ticket, since it'll automatically be reopened, and assigned to whoever was last assigned to the ticket! (You can assign multiple agents too; I like use this just to easily find / view tickets I'm involved in / need to refer to info from it, even if I'm not the one to respond.)
The BEST feature of Keeping is the Knowledge Base. We have FAQs stored (the lightning bolt icon next to the send buttons) which we can add to the email, basically like copy and pasting text, and even links and images. The info is editable in the text body too, to further personalize responses.
This might be the ACTUAL BEST feature: For those customers who create a new email thread for every response instead of simply replying to the existing thread (very annoying, but I'm not sure they even know they're doing it) - each ticket shows info on "related tickets" that you can click between and easily find previous info.
The new Shopify integration tool is an example of Keeping's continuing progress. When you're viewing a ticket, their Shopify order and customer info is right there, so you don't have to have Shopify open in a separate window 24/7. And if you need to do anything in their actual order or customer profile, each are linked in this section.
ps - My review includes what I feel is more important to general users, but I've explored most of the ins and outs of Keeping. I recommend doing the same to more quickly understand how it works, and how to use to use it with your processes!
I also mentioned some additional features I'd like to see in the future, and the Keeping team was great to talk to about it!
Thanks for this great and very comprehensive review! 😊
I LOVE KEEPING AND THEIR STAFF!!! Keeping has truly helped bring some organization to us. So easy to use, beneficial update releases, integrates FLAWLESSLY. Forrest Gump could use it, it's so easy. I give it a A++++++ for sure. Now, let's talk about the Keeping team. The customer service they've provided me from the beginning has been TOP NOTCH! No question is too small, you'll get a response immediately. Will continue to use keeping for the long haul!
Hey, thank you for the review! 😍 We strive to provide amazing support to all our customers, great to hear you are getting it!