Kin Custom Fashion Dropshipper

Im a little bit unsure what people are upset about. You are somewhat limited in terms of the types of materials you can use if you want to keep things really custom. But that fully custom material in most cases is really great quality. Customer service always responds within 24 hours as stated. Not really sure what else you expect from a print on demand company. Branded hang tags, shipping bags etc. Its hard to beat. Profit margins are not good at all if you are in Canada but thats expected. This is a marketing tool so you can easily justify sacrificing the profits on the merch so its getting on peoples bodies. Great marketing tool.

Prior to this review the stars would've been at 5, but we have run into a snag and not sure what is going on behind the scenes to solve our problems. We've been trying to reach you guys the past couple of days but no response. We're aware the virus outbreak has wreaked havoc in the supply chain especially overseas but thought that someone would be able to get back to us from the OH location. We've also attempted to contact you on FB but nothing yet. We have ordered samples from you guys in the past to gauge fit and quality, but as of this hour - all of our previously created merch and designs have disappeared from the site via Shopify and on the full site (it doesn't matter which).

Some of these designed products were going to be presented on our site, but with the uncertainty now, that cannot happen. Prior to this time, the site was easy to use and the quality of products on offer was proper - and never had a problem with customer service.

Please let us know something so that we can proceed accordingly. Help?

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Edit 12/2/2020

KC has reached out to us and have been abundantly helpful in attempting to resolve our issues and at the very least to provide information as to what is going on behind the scenes so we're not completely in the dark. We appreciate the quick follow up and response from KC and will continue to do business with them. Our rating goes to 5 stars.

Why is it I can only get a response from you when I leave a review. I have sent three emails and not had one response.

So far I've been very pleased with quality of the print and the items I've purchased, and customers seem to feel the same. I just wish that Shopify's integration with this app was fully automated.

Impossible to sign back in. I like the designs though. I haven't made any sales yet. Would I recommend? Sure but get everything you need out of it all at once.

Their quality is amazing!! Even with the polyblend tees, they feel exactly like cotton!!!! I'm excited to see the product lineup for this year.

Would recommend using this if you like to design.Good printing quality and service.I'm very confident using this app to design and fill my store with products.

Is it possible if you guys could create more of a variety for kids like more shoes and more clothing there are really only a few options to choose from

UPDATE: Rating to 5 stars as the product is great quality. I highly recommend using the custom tag sets if you can. They look great and really strengthen the look of your brand.

The only thing we don't like is that if you add a custom product and a wholesale product to your store and the customer buys one of each then your custom tag sets won't be utilized. So both products will show up with the Kin Custom branding even if you created one of the products yourself. Hopefully this can be fixed. Otherwise great app and I highly recommend.

UPDATED - After submitting my review I was contacted by Echo and received a detailed response to the issue I was having with getting my order properly imported. Thank you for getting back with an appropriate response that actually resolved my issue. Now I'm looking forward to receiving my custom apparel to see what the quality is. Will update with 5 stars once I confirm the quality of apparel. I think this app is going to be a great choice for us if the quality of apparel is as good as it looks in their promos.

Unfortunately, after having an unresolved issue with the FIRST order I have to delete. Don't want to risk hurting my brand with bad customer experience. Very sad because I was so happy when I found this app.

Products are good but almost 0 customer service. They take days to reply and only reply to easy questions (and not even fully). Also most of the time their answers are copied and not related to the questions at all. Very disappointing!