Avis (85)
Affiner
-
Par note
I have had this app for a little but now, just started adding some products to it. We sold out first item through them last week. Was very impressed with shipping time! Our customer was also very happy with the product. I also like the White Label service and that we can brand out products with our logo. Will be expanding our offerings through them
Hi dMart Gear,
Thanks for the review! We're happy to hear you're looking to expand your offerings with our services. We love your shop, and especially your Halloween products! If you're interested, we also offer wholesale products you can add to your store in minutes, with additional discounts of up to 45% off.
Thanks again!
-Kin Custom
I just started using the app and I like it. I had to manually send the first order I received, will the API automatically check for sales and upload them to Kin Customs and how often?
Hi CultureCore! We appreciate you leaving a review for us. In order for customer orders to automatically appear in your Kin Custom app, you'll want to process the customer order but do not click 'Mark as fulfilled' within the order.
Instead you can simply follow the prompts below:
1. Process your customers order
2. Click Apps>Kin Custom app
3. Click Sales
4. Orders will automatically appear, follow the prompts for payment in order for Kin Custom to begin fulfillment.
Hopefully this helps but if you are still having troubles with order automation, please contact us at info@kincustom.com or we have our live chat available to assist you!
-Kin Custom, Customer Experience
There’s definitely room for improvement. I normally use printful and printify, so my expectations are high. I checked out this POD app due to the windbreakers, joggers, etc. The samples that came in were nice, but the biker shorts are a little see through. Also the colors come out way darker than what you load for mock ups. I was looking for a gold and deep red, but ended up getting something that looks a bit orange in certain light and maroon. Luckily my customers haven’t complained yet. *fingers crossed* I emailed the customer care about it and they basically said they can’t control how its printed. I even sent them a picture for them to see the difference. Thats rather disappointing. I feel like using the mock ups are a bit misleading now since the color doesn’t come out exactly how you upload the design. I’ll be ordering samples going forward and taking pictures on my own. This is rather expensive, so I’m not sure how long I’ll be using them due to that aspect. Probably will find a wholesale vendor in the near future since streetwear is really popular. I do love the custom branding! Also I’d prefer if the custom branding option was something you could permanently turn on without having to select it every time you process orders. There’s also no option for your to add the feature should you forget while checking out. That would be great to add since they give you the option to update the address or shipping method on orders after they are placed. Either that or we need the option to cancel orders! At least within the first hour of creation. Especially since you can’t make order modifications to anything but the address after its submitted, we need to be able to cancel to correct mistakes. I currently have an order I forgot to add my custom branding to, an inquiry was submitted, and hopefully customer service reaches out before the garments are made or its a waste. I do not want product going out without my logo. Customer Care definitely needs some work ASAP. The response time needs to improve (Going on 2 days with no response), and we need more than just an inquiry submission form. Some type of live chat, or phone number would be better. A lot of ppl are small business owners and customer retention is important. We need to be able to resolve issues immediately to ensure that our customers return. The customer service efficiency we receive trickles down to the level of customer care we provide as sellers. Also my coupon code for the first 30 days did not work on the last day. I wonder if this is due to timezone differences. If so, they will need to make the necessary adjustments for US customers. Hopefully this helps anyone looking into adding them to their store.
Hello Donecia!
Thank you for taking the time to share detailed information about our services. Your feedback is very helpful with improving our customer experience. Each shop owner who registers with us becomes a part of our Kin Custom community, and your success is our number one priority!
We sincerely apologize for any confusion or lack of visibility around our printing process. We always want to be transparent with our customers, and our print guide is a great resource to know what to expect from us for print quality, including color matching and how to create your files using an RGB color scale for color accuracy. You can find more information on that here: https://knowledge.kincustom.com/knowledge/print-guide.
Our business hours are M-F 9am-5pm Eastern Standard Time. Our Customer Experience Team does their best to get back to you within 24 hours or by the next business day if you have reached out on Friday or over the weekend. Sometimes our emails land in spam or promotions folders so white listing us in your email is highly recommended. You can find more information on that here: https://knowledge.kincustom.com/knowledge/whitelist-domain
Our promo codes are marketed by our team located in Columbus, Ohio, for EST, so if it is after 11:59pm EST, the promo code will be invalid. If you've tried to use the promo code during this time, please let us know and we'll make sure to look into this further for you.
We thank you so much for your business and are sorry that your experience has been less than perfect. Please submit a new Contact Us form if there are any unresolved issues and we will be happy to investigate further to come to a resolution. We look forward to the opportunity to be able to continue to support your creations and provide a great customer experience going forward.
- Kin Custom
Customer service sucks. Been trying to reach out for 2 days and never heard back still. The reason why I am reaching out is that the order was submitted and has status "being fulfilled" in Shopify but there is no order reflected in KinCustom app. I simply need to know if they received the order and it's in production or I have to submit it manually. Now I wasted 2 days trying to simply get an answer.
More disadvantages: KinCustom does payouts only if the orders exceed $100 and u get paid once a month. Meaning, that if sold one or two items with them my money is stuck in a limbo? We don't use this app much , just for certain garments cause they are expensive and fulfillment takes forever. So now we cant get paid either?
Quality is not the finest. One of the customers returned backpack cause the zipper broke. I have never seen zipper breaking like that, it has a whole in fabric between the stich and zipper teeth.
I am writing this review because I hope someone will finally get back to me!!!!
Hi BeExtra! Apparel & More,
Thank you for taking time to leave a review and we sincerely apologize for the service you received. The lack of timely response from Customer Support is not the level of service we strive to provide. We recently identified some areas of opportunity in our system and have been taking active steps to provide a better service experience to our customers. Please email info@kincustom.com to give us the opportunity to make this right for you.
In the meantime, please check out these helpful resources for troubleshooting your Shopify orders. https://knowledge.kincustom.com/knowledge/importing-orders
There may be some misunderstanding regarding payouts from Kin Custom. This function was discontinued in January of 2022. We are no longer hosting shops on our website. We are only paid directly by you to fulfill your orders. Our prices are wholesale so that you can set your profit margin at the level you choose and receive payment directly from your customers.
We are sorry to hear you experience a product quality issue with the backpack zipper. Our fulfillment team works hard to provide consistent, high-quality products to our customers. Unfortunately, sometimes mistakes happen, and this is why we have our 100% Print Guarantee. If you experience a quality issue again, please let us know. You can review our policy, and the steps to report it here: https://knowledge.kincustom.com/knowledge/our-print-guarantee
-Kin Custom
Sizing does not consistently align to the sizing charts that they share for the products. Would recommend only for accessories or items where sizing doesn't matter. From my experience, mens tees [mens tee / mens graphic tee] and swim trunks are one to two sizes off. Outside of that, the custom branding is a great option. Shipping is consistently good. Several product choices.
Hello Freedom BLVD,
We greatly appreciate your business and feedback as a valued customer! We love to hear that you enjoy the custom branding sets and that shipping has consistently been good for you!
We sincerely apologize for any frustration caused by our size charts and want you to know that we are passing this along to our Product Development Team to investigate. It is unusual for our size charts to be off up to two sizes, so we will urgently look into this matter and make necessary corrections ASAP. In the meantime, we recommend ensuring your customers are going by their true body measurements as outlined in the How to Measure graphic within our Size Chart page (https://www.kincustom.com/page/size-charts) and being mindful of the size allowance and fit mentioned in each product description in the size/fit section. Ordering samples is another way you can help guide your customers to ensure they get the desired look and feel from your custom designed and branded merchandise.
We thank you again for your business and look forward to the opportunity to continue to serve your business!
-Kin Custom
At the beginning I liked this company a lot but with time I find that they are scams I get more out of it.
no customer can pay almost $ 50 in delivery costs and on the date of delivery he receives $ 25 from the delivery company. customer service, there is no yes really no customer service it's been 2 months I'm trying to understand the reason why they charge us so expensive but no one has the nerve to answer me and it's not the first time but more than 10 faith my first order was $ 1000. in this order some sizes were not correct. I contacted to explain! no one ever answers for you. in short I will report to shopify. if you want a good company for your product don't download this crappy app.
Hello FashionKila,
We completely understand your frustrations with customs and shipping fees! The fees are based on the destination and the regulations the country being shipped to. Different countries have import procedures which is determined by its custom’s law in the destination country, not Kin Custom. These rates are adjusted as regulated by those countries we ship to internationally. Because we are a sustainable handmade to order business, we know our cost may be higher compared to others, but we are committed to our ethical approach with minimizing textile waste by producing on-demand instead of mass production. We see we were able to address your customs fee concerns in previous ticketing, and we would be happy to address your sizing concerns if you could please submit a new help ticket inside Creator Studio. We are available Monday-Friday 9am-5pm EST and respond within 24 hours or the next business day. We appreciate your business and apologize for any frustration we may have caused.
I adore this app, customer service is responsive and replies quick, I ordered 2 samples and the product quality was excellent and it came out exactly as I designed in the mockup & delivery was in less than a week. I highly recommend & you can view both samples @
https://tieflyclothing.com/products/teachers-pet-royal-pallette-kids-hightop-canvas-shoe
&
https://tieflyclothing.com/products/teachers-pet-collection-sparkle-kids-tee!!!
Tie - Fly Clothing approved & appreciated!!!
Hi Tie- Fly Clothing!
Thank you for your review! Everything you mention is exactly what we strive for to make your experience seamless and provide the quality your customers want in a product. Keep it up, we love what you're doing!
- Kin Custom
Nice choice of products and very beautiful mockups!
Customer support is helpful and quick to response.
Hi Kettukas,
Thanks for your kind review! We're pleased to hear that you love the products and our mockups, and that our Customer Experience team was helpful to you. Can't wait to see what you create!
-Kin Custom
So far so good on these products. Out of all the POD services, I hope and pray this is the one for me and my t shirt business.
Hi WhiteRiceCowboy,
Thank you for your review! We're happy to do business with you and hope you find what you're looking for in our services. We also offer white label services and custom branding sets for only $1.99 so you can customize your apparel with your own brand logo.
Let us know if you have any questions. We're here to help!
-Kin Custom
This company shirt sizing is too small. If they went up to 7XL and had better customer service. I’d give them a 5 Star review with no hesitation. The biggest issue I have is inaccurate sizing. This company doesn’t care to adopt American sizing; making the user experience somewhat of a nightmare. Most of my sales come from Social Media as a impulse buy. If someone orders a XL and it actually fits like a Medium. That’s an instant charge back and a lost in a repeating customer. In the “Terry Crew neck pullover” I have to purchase a 2XL because the XL fits between a Large and Medium. Same this problem for the T-Shirts which only go up to 2XL. Which makes ordering samples problematic and a waste of money. Also, that excludes anyone weighing over 210 lbs a non customer. When you try to contact customer support it’s a waste of time due to the never being resolved. This company could be great if they’d only listened to the people who give them business. This company is borderline trash juice but thank goodness my designs are amazing.
Hello Visionary Color LLC,
We are so sorry to hear you have had a poor experience and want to help make it right! We do provide guidance within the product descriptions of each garment under Size and Fit suggesting to size up or down depending on the desired fit of the garment, as well as the measurements of the model and the size they are wearing. Our size charts are based on body measurements and do not necessarily conform to the standard of one country, as we are a global supplier. We strongly recommend ordering samples so you can better guide your customers based on your knowledge and experience with seeing the finished products. Please keep in mind that we also have a 100% Print Guarantee! In the event your product or your customer's product is misprinted, damaged, or defective, please contact Kin Custom AND provide reasonable proof to us of such damage or defect within fourteen (14) days of delivery. Kin Custom will promptly review your correspondence in order to determine whether such damage or defect warrants a refund. Our dedicated Customer Experience team is always happy to assist if there are any additional concerns with your merchandise. You can also find more information regarding the return policy here: https://knowledge.kincustom.com/knowledge/damaged-or-defective-returns
-Kin Custom