전체 평점
3.8
평점 수준당 개수
  • 평점의 45%가 별 5개입니다
  • 평점의 10%가 별 4개입니다
  • 평점의 14%가 별 3개입니다
  • 평점의 16%가 별 2개입니다
  • 평점의 16%가 별 1개입니다
2024년 2월 22일

We've used KC for almost a year. It took a little time in the beginning to learn the design process, but there is no doubt it is worth the time. The quality of the products and the colors that are reproduced are fantastic. It has raised the level of our brand working with KC. The bags, the hoodies, the cropped hoodies (really amazing), the footwear are all loved by our customers.
We would also add that the customer service has always been responsive, and the ship times are very reliable.
KC also keeps adding new products, which is a good sign that we can continue to grow with them. Easy 5-stars.

Mark Lindsay Collection
미국
앱 사용 기간 10개월
답글 Kin Custom개 2024년 2월 27일

Hi Mark Lindsay Collection,

Thank you for taking the time to leave us a review about our products and giving our customer service praise! We will be sure to share the shoutout and so glad you are enjoying the great benefits of Kin Custom.

Keep on creating!
Kin Custom

2024년 2월 13일

Products are great quality and customer service is excellent. I love the branded packaging options and 3 shipping methods available to my customers.

blessedfootforward
미국
앱 사용 기간 대략 1년
답글 Kin Custom개 2024년 2월 22일

Hi Blessedfootforward,

Thank you for taking the time to leave us a review and giving our customer service praise! We will be sure to share the shoutout and so glad you are enjoying the great benefits of Kin Custom.

Keep on creating!
Kin Custom

2024년 3월 17일

Kin customs has some great products but their UI is clunky and they have some odd requirements after completing a design which further deteriorates the user experience. If Kin Customs completely revamped the user experience, they would be in my top 5 POD providers. I can't recommend this app, simply because of the user experience when there are platforms like Printify and Printful with vastly better user experiences. From a product perspective, I think Kin Customs is great. The app is preventing me using their platform though.

Luvo
미국
앱 사용 기간 2일
2023년 9월 13일

I definitely recommend this app to people because the material quality is unmatched to me. If something isn't right, they will correct it every time. I had on a few occasions of misprints but they immediately reviewed the issue and corrected it. These guys will continue to get my business at this rate!

Footelli
미국
앱 사용 기간 대략 1년
답글 Kin Custom개 2024년 3월 11일

Hi Footelli,

Thank you for taking the time to leave us a review about our quality and giving our customer service praise! We will be sure to share the shoutout and so glad you are enjoying the great benefits of Kin Custom.

Keep on creating!
Kin Custom

2023년 6월 12일

Customer service sucks. Been trying to reach out for 2 days and never heard back still. The reason why I am reaching out is that the order was submitted and has status "being fulfilled" in Shopify but there is no order reflected in KinCustom app. I simply need to know if they received the order and it's in production or I have to submit it manually. Now I wasted 2 days trying to simply get an answer.

More disadvantages: KinCustom does payouts only if the orders exceed $100 and u get paid once a month. Meaning, that if sold one or two items with them my money is stuck in a limbo? We don't use this app much , just for certain garments cause they are expensive and fulfillment takes forever. So now we cant get paid either?

Quality is not the finest. One of the customers returned backpack cause the zipper broke. I have never seen zipper breaking like that, it has a whole in fabric between the stich and zipper teeth.

I am writing this review because I hope someone will finally get back to me!!!!

BeExtra! Apparel & More
미국
앱 사용 기간 거의 3년
답글 Kin Custom개 2023년 8월 23일

Hi BeExtra! Apparel & More,

Thank you for taking time to leave a review and we sincerely apologize for the service you received. The lack of timely response from Customer Support is not the level of service we strive to provide. We recently identified some areas of opportunity in our system and have been taking active steps to provide a better service experience to our customers. Please email info@kincustom.com to give us the opportunity to make this right for you.

In the meantime, please check out these helpful resources for troubleshooting your Shopify orders. https://knowledge.kincustom.com/knowledge/importing-orders

There may be some misunderstanding regarding payouts from Kin Custom. This function was discontinued in January of 2022. We are no longer hosting shops on our website. We are only paid directly by you to fulfill your orders. Our prices are wholesale so that you can set your profit margin at the level you choose and receive payment directly from your customers.

We are sorry to hear you experience a product quality issue with the backpack zipper. Our fulfillment team works hard to provide consistent, high-quality products to our customers. Unfortunately, sometimes mistakes happen, and this is why we have our 100% Print Guarantee. If you experience a quality issue again, please let us know. You can review our policy, and the steps to report it here: https://knowledge.kincustom.com/knowledge/our-print-guarantee

-Kin Custom

2023년 5월 24일

App works fine. Easily able to load items. Selection of items is slowly growing and that is good. They provide high quality items that hood up very well.

Rashaad Black
미국
앱 사용 기간 대략 2년
답글 Kin Custom개 2023년 8월 23일

Hi Rashaad,

We sincerely appreciate your business and want to thank you for taking the time to leave us a review! We love hearing that you have had a great experience with Kin Custom and see us as a high-quality POD supplier. Keep a watch on your emails as we continue to add new products to our selection!

-Kin Custom

2023년 5월 23일

This was my first drop-shipping app and i must say they have been nothing but consistent. Their products are top rated in terms of quality. Their personalize material, (boxes, bags, tags) is very cost effective (only 1.99) and presents a very professional look to my products. My only issues with them is the limitation in their products. There are many more products i wish they offer. All-over print sweatsuits, all-over print bucket hats, chunky shoes just to name a few. However overall i check with them before going to anyone else because i know their stuff will be excellent.

FZwear
미국
앱 사용 기간 1년 초과
답글 Kin Custom개 2023년 8월 23일

Hi FZwear,

We sincerely appreciate your business and want to thank you for taking the time to leave us a review! We love hearing that you have had a great experience with Kin Custom and see us as a go-to POD supplier. We appreciate the feedback and the product requests.

Product requests do take some time and are typically determined on a bi-annual basis. Because we gather customer requests like yours and we are a sustainable print on-demand company, there are many factors that go into this process. Our notification center and email are the best resources to keep an eye out on what's to come!

If you'd like to submit more product requests, please fill out our Product Request Form. Here is a link to it: https://share.hsforms.com/1VzWeanvVQrq5omVkw-CklQ314m1

We're always looking for new ideas and products to add to our selection!

-Kin Custom

2024년 1월 30일

Great service and great app. I would highly recommend

Flossiphy
뉴질랜드
답글 Kin Custom개 2024년 2월 22일

Hi Flossiphy!

We are loving your beautiful and vibrant floral designs! They look wonderful on your store. Thank you for leaving us a review, we sincerely appreciate your time!

Kindly,
Kin Custom

2022년 4월 20일에 편집됨

Right now I’m rating this pod company a 1 star, because they currently lack important features that are needed for seller success. One of those features are integrations with online market places, and sale channels. And another feature is an advanced editor that includes a repeat pattern feature and background color changer. If you are a seller/designer who is serious about success then you know that these features are must haves. And without these features you’re setting yourself up for failure. If these features are added soon then i will change my rating to a 5. But until then i will not advise any sellers who is serious about their business to join this pod company until they add these important features. With that being said, a good thing that i like about them though is that they currently have a lot of products which i like, but unfortunately there’s no way that i can design the products the way that i need to because of the limited editor. Also since they’re based in china, they’re using the china size chart, instead of the United States version. So we will have to go through the trouble of telling our customers to move up 1 size to get their correct size. That’s too much trouble, and we shouldn’t have to do that. Instead what they need to do is add an option for sellers to use a United States version of the size chart in their mockups since most of their sellers are in the United States. That would help us sellers out a lot.

Spooky folks fashion
미국
앱 사용 기간 대략 1년
답글 Kin Custom개 2022년 4월 25일

Hello Spooky Fashion Folks,

We are so sorry to hear you have had a poor experience with Kin Custom. Your satisfaction is our number one priority! Thank you for pointing out your concerns with our size chart, limited integration and design features. Since we understand there is always room for improvement, this is something we are currently looking into. We are in communication with our Product Development Team to find a solution to sizing. We are hoping to make updates to the Creator Suite as well. We take your feedback seriously and want Kin Custom to be the best print and drop ship supplier for businesses just like yours. We genuinely appreciate your business and concern.

-Kin Custom

2019년 4월 25일

I just started using the app and I like it. I had to manually send the first order I received, will the API automatically check for sales and upload them to Kin Customs and how often?

CultureCore
미국
앱 사용 기간 4년 초과
답글 Kin Custom개 2019년 4월 25일

Hi CultureCore! We appreciate you leaving a review for us. In order for customer orders to automatically appear in your Kin Custom app, you'll want to process the customer order but do not click 'Mark as fulfilled' within the order.

Instead you can simply follow the prompts below:
1. Process your customers order
2. Click Apps>Kin Custom app
3. Click Sales
4. Orders will automatically appear, follow the prompts for payment in order for Kin Custom to begin fulfillment.

Hopefully this helps but if you are still having troubles with order automation, please contact us at info@kincustom.com or we have our live chat available to assist you!

-Kin Custom, Customer Experience