Avaliações (85)
Refinar
-
Por avaliação
Impossible to sign back in. I like the designs though. I haven't made any sales yet. Would I recommend? Sure but get everything you need out of it all at once.
Hi Lost Mind Shop! Thank you for taking the time to leave a review, your feedback is very important to us. We will have a member of our team contact you directly via email to see how we can help resolve the issues you are having.
Love the wholesale function and product selection and branding options. However, the customer service is robotic, doesn't actually read my question. And there is no personalization, meaning I can't change the design customized to the customer before shipping the order, which is disappointing.
Hi Vancity Glow,
After connecting with our Customer Experience team, we apologize for the misunderstanding in regards to your inquiry. We see you love our wholesale function, which we truly appreciate although I know you're frustrated! Our team of in-house designers creates the products available to sell so for licensing reasons, you wouldn't be able to personalize and is why Kin Custom branding is only available on these products. However, personalizing while you create your own merchandise is available pre-purchase by selecting our products, designing based on your customer needs, and adding your own logo. Please be on a look out for an email from our Customer Experience team to get a better understanding of what personalization you're interested in, whether that's with selling Kin Custom wholesale products or designing your own!
-Kin Custom
Is it possible if you guys could create more of a variety for kids like more shoes and more clothing there are really only a few options to choose from
Hi B.U.R.G.U.N.D.Y,
Thank you for your feedback! We are happy that you have considered Kin Custom for your all-over print-on-demand & drop ship services.
We have an expert Product Development Team that is working to find new fashion trends and we are always looking to add styles to our assortment. We will take your feedback back to the team. In the meantime, take a look at our latest styles for women and men.
See link: https://www.kincustom.com/product-selection/all/new-arrivals
Again, we cannot thank you enough for your consideration and business. We are excited to see your creativity on our apparel, shoes, and accessories. If you need further assistance, please contact our Customer Experience Team.
-Kin Custom
Products are good but almost 0 customer service. They take days to reply and only reply to easy questions (and not even fully). Also most of the time their answers are copied and not related to the questions at all. Very disappointing!
Hi Undergrad Society,
We are thrilled to hear our products are great and sincerely apologize regarding the level of service you have received up until this point. One area we dedicate our efforts to is listening and committing to our customers. Although it has caused you frustration, which we apologize for, we appreciate you bringing this to our attention.
Our Customer Experience team operates Monday-Friday 9AM-5PM EST. If you have reached us outside of business hours, you may submit a ticket through our automated ticketing system which we reply within 24 hours or by the next business day. A member of our Customer Experience team will be in contact with you to investigate your issues further.
- Kin Custom
So far I've been very pleased with quality of the print and the items I've purchased, and customers seem to feel the same. I just wish that Shopify's integration with this app was fully automated.
Hi Conscious Apparel,
We're so glad you like the quality of our products! We take a lot of pride in the way we print and deliver items. As far as the integration goes, please review the FAQ on Shopify Integration here:
https://knowledge.kincustom.com/knowledge/how-to-get-started-shopify-app
If you still need help and you've not already done so, please submit a Contact Us form via our website so our team can further assist!
- Kin Custom
The interface, product selection, and the generated previews are good. I can't write a review on shipping or product quality because they can't ship to P.O. boxes. I emailed asking why that was or if there was an alternative, but I got a vague response saying "it need the details address". I was excited because the app seemed like the solution to my needs but I couldn't even order samples.
Hi Ghostn Clothing-
First, we want to thank you for using Kin Custom, for your print on demand, custom design needs for your apparel, shoes, and accessories. We are excited that you find our proprietary product mock-up tool beneficial for your business. We are also excited that our Shopify app will be a solution for your business needs and are thankful that you are downloading.
Regarding your question on PO Box delivery, we want to share that we use private shipping companies like FedEx and UPS. Since P.O. Boxes are regulated by USPS, private carriers cannot make the deliveries.
We strive to deliver quality products and timely responses from our Customer Experience Team. We encourage all our shop owners to visit our website Help Center for expeditated answers regarding questions about Kin Custom services.
https://knowledge.kincustom.com/knowledge
As always, we want you to continue your successful business and are glad you choose Kin Custom for your custom design needs.
-Kin Custom
i have really been enjoying the app and the quality of it up until recently. i am unable to access the app from my shopify store and my orders are no longer importing into their system. i have two orders to fulfill and i am hoping to hear back from someone to resolve this issue so i wont have to refund orders...
Hi Dolli Bijoux!
We apologize for the problems you've been experiencing when importing orders. Your patience is appreciated as our app was experiencing intermittent technical difficulties.
Our Tech Support has been working diligently to get this corrected and the app is now running smoothly. A member of our Customer Experience team has contacted you directly to confirm the app is functioning properly on your end as well. Please let our Customer Experience team know if you're still having this issue and we will investigate this further for you.
- Kin Custom
Kin Custom has the worst customer service I have EVER experienced! For the past week I have been trying to resolve a very important matter with them (neck tags are fading within one wash.. Both the custom logo that I paid extra for and also the size and care instructions) Unfortunately Kin Custom have not been helpful at resolving this issue and I had to put orders on hold for an entire week (could be longer since KC still haven't responded to my concerns) They only have one contact method which is useless (website ticket, which you have to wait at least two days for a reply) BUT in my case the reply was automated and did NOT solve my problem! I have been trying to contact them through Shopify customer support and even they struggle to get through to them! I don't want an automated email which isn't going to solve the problem of defected neck tags, I want REAL service and I want answers as to why the batch was faulty and whether it would happen again... So much for their 100% print guarantee, I'm not going to send my customers and big influencers defective clothing! I don't want my customers returning items, I just want the problem resolved!! I have lost an entire week of sales due to Kin Custom's negligence - I even tried to contact them through Instagram, no response! All of their Shopify customers are complaining about the same problems and they aren't helping anyone, just look at their reviews and Instagram photo comments, they don't care about shop owners and they don't respond in a timely manner! I have sent multiple email tickets, replies to their automated emails, Shopify have CC'd me in emails and I have used Instagram DM... Not one helpful response was given to me! I have sent multiple photos of the defective tags, I have explained the issue in detail, what a waste of time and money! KIN CUSTOM NEED A PHONE NUMBER OR ONLINE CHAT A.S.A.P, so we can actually receive support and answers!! How hard is it to provide a phone number for your customers? Email tickets are very unprofessional when you have so many businesses requiring help! Looks like i'll have to find a different POD company, they're much cheaper anyway! KC are very expensive compared to others, to the point where I've had to raise my prices (yet I haven't received the quality that was promised) So my customers are basically paying top dollar for cheap apparel! The only reason I chose Kin Custom was because they seemed so promising and versatile. Instead, they are extremely unprofessional and uncaring.
Hi Mythius Zu-
We first want to thank you for choosing Kin Custom for your print-on-demand, drop shipping, and custom packaging supplier. We sincerely apologize for your frustrations with our custom packaging and customer experience process. We also want to thank you for your feedback, we are always looking how we can improve our process so that we can better fit the needs of our Shop Owners.
At Kin Custom, we pride ourselves with quality, handmade apparel, shoes, and accessories. We also stand by all the merchandise we print for you. Because we believe in our print quality, we offer a 100% Print Guarantee on any merchandise that has a design flaw or has been damaged in transit.
As our Customer Experience Team mentioned in email, we would love to offer you a return so that we can investigate the manufacturing defects and ensure you are receiving the quality apparel, shoes, and accessories that will satisfy your customers. We know that there is little time to waste. Please complete a return form so that we can send you a return for your orders ASAP.
https://knowledge.kincustom.com/knowledge/our-print-guarantee
Again, we cannot thank you enough for your business.
-Kin Custom
I LIKE THIS APP BUT THE SIZE LIMITATION ON PRODUCTS IS HOLDING ME BACK FROM REACHING A BROAD AUDIENCE BUT I LIKE THE FACT THAT THEY ARE IMPROVING.I DO HOPE THEY SELL COMFORTERS EVENTUALLY
i am finding it difficult to log into the app, every time i log in, it redirects me back to create account page. there is something wrong
Hi CEZFRUN!
We apologize for the issues you're having while logging in and for the time spent while trying to access the app. Our Customer Experience team has reached out to you to gather more information so we can get this handled so you may use the app as intended to design and sell on your store!
Please keep an eye out for our email as we would love to have you join our Kin Custom community of creators!
- Kin Custom