Overall rating
3.8
Counts per rating level
  • 45% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 14% of ratings are 3 stars
  • 16% of ratings are 2 stars
  • 16% of ratings are 1 stars
Edited July 26, 2021

Our company has worked with Kin Custom since Feb.-Mar. of 2021. We have had an overall great experience and have made plans to work with them long-term. We would recommend you verifying the material of your products prior to creating, selling, or purchasing. Most of their products are Polyester and while this may not be everyone's favorite, some people really like it. We love the fact that they offer wholesale and custom branding as well as other cool discounts for imported orders. Customer Service has always been great for us. The only thing I will say is that on two of our products the colors seemed far off. We created the products to be royal blue and received a much duller blue. As for sizing, because this is a Chinese vendor, we understand the sizing variations; therefore, we always encourage our customers to order up a size depending on their desired fit. Overall, every company may have a different experience with Kin Custom; however, for us, this is like a hidden gem! One final tip, while many are looking for a no-cost or low-cost start-up, you should always be willing to invest in your own business before you try to persuade others (customers) to do so. If you create a product on Kin Custom, purchase a sample BEFORE you try to sell the product. This will give you the ability to test the product for yourself and make informed decisions concerning your products and your customers. This can very well save your business in the future.

Son Rise Apparel
United States
9 months using the app
Kin Custom replied July 29, 2021

Hello Son Rise Apparel,

We are delighted to hear that you have had a wonderful experience with our products and services so far! It is clear from your review that you have a very good understanding of how to be successful with our platform and we appreciate you sharing these helpful tips with the creator community on Shopify! We want to thank you for your loyalty to Kin Custom as we continue to serve your business as your preferred custom print and dropship provider. Should you need any assistance in the future, our dedicated Customer Experience team is standing by!

-Kin Custom

October 29, 2020

Products, custom branding and quality are top notch. My customers love their apparel and I have made a big statement with my line. I recently noticed we now have 5 new pieces of apparel to design which is great especially the French terry sweatshirt. Do you all plan to release snap backs or fitted baseball caps in the future? Even face masks as this is the hottest trend given then pandemic. What about cotton based material instead of just polyester? Will these be some options for the future? Customer service is spot on not sure what others complain about

Wrythm Clothing Brand
United States
8 months using the app
Edited March 20, 2019

I just started using this app. It is so easy to create and upload products to my Shopify store. We customized great quality shirts and shoes for our staff. Keep on the great efforts to make our life easier!

DublinFlowerFarm
United States
7 months using the app
March 28, 2019

I love the app and kin! All of here products have great quality. I just wished the all over print shirts and hoodies were bigger in size. You can order a 2XL and it'll feel like an XL.

RHForever
United States
5 months using the app
July 29, 2020

I’m a bit confused about the negative reviews. I’ve sold many products through Kin Custom. They cut and sew their own products, and they’re great quality (except I wish the leggings were thicker). I love the shoes, the tank tops, and my favorite is the skater dress.

You can have your own logo tag sewn in, your own logo hang tag, and your logo on the bag/box your product is packaged in for an added fee per product. It looks extremely professional and makes the unboxing experience great. In fact it’s spoiled me for other pod companies who don’t have this. They have flat rate shipping worldwide which is reasonable and comparatively fast. And I haven’t had any issues throughout the pandemic. I hope they open a warehouse in the USA, that would be amazing.

Customer service has always gotten back to me in a timely fashion. Hands down the most reliable pod company I’ve used so far, and I’ve used a lot.

BlissGirl
United States
5 months using the app
Kin Custom replied August 5, 2020

Hi BlissGirl,

Thank you so much for the positive review! We love to hear that our Custom Branding Sets have spoiled you as we think its one of the services that sets us apart from the rest.

We are definitely exploring the idea of opening more manufacturing centers and I'll be sure to take your feedback back to the team regarding the leggings. Keep designing, keep being creative and we'll keep being the best POD company we can!

-Kin Custom

September 30, 2019

I have had this app for a little but now, just started adding some products to it. We sold out first item through them last week. Was very impressed with shipping time! Our customer was also very happy with the product. I also like the White Label service and that we can brand out products with our logo. Will be expanding our offerings through them

dMart Gear
United States
5 months using the app
Kin Custom replied October 2, 2019

Hi dMart Gear,

Thanks for the review! We're happy to hear you're looking to expand your offerings with our services. We love your shop, and especially your Halloween products! If you're interested, we also offer wholesale products you can add to your store in minutes, with additional discounts of up to 45% off.

Thanks again!

-Kin Custom

Edited July 11, 2019

I adore this app, customer service is responsive and replies quick, I ordered 2 samples and the product quality was excellent and it came out exactly as I designed in the mockup & delivery was in less than a week. I highly recommend & you can view both samples @

https://tieflyclothing.com/products/teachers-pet-royal-pallette-kids-hightop-canvas-shoe

&

https://tieflyclothing.com/products/teachers-pet-collection-sparkle-kids-tee!!!

Tie - Fly Clothing approved & appreciated!!!

Tie-Fly
United States
3 months using the app
Kin Custom replied June 13, 2019

Hi Tie- Fly Clothing!

Thank you for your review! Everything you mention is exactly what we strive for to make your experience seamless and provide the quality your customers want in a product. Keep it up, we love what you're doing!

- Kin Custom

November 13, 2019

Nice choice of products and very beautiful mockups!
Customer support is helpful and quick to response.

Kettukas
Finland
3 months using the app
Kin Custom replied November 14, 2019

Hi Kettukas,

Thanks for your kind review! We're pleased to hear that you love the products and our mockups, and that our Customer Experience team was helpful to you. Can't wait to see what you create!

-Kin Custom

Edited September 30, 2019

So far so good on these products. Out of all the POD services, I hope and pray this is the one for me and my t shirt business.

WhiteRiceCowboy
United States
3 months using the app
Kin Custom replied October 2, 2019

Hi WhiteRiceCowboy,

Thank you for your review! We're happy to do business with you and hope you find what you're looking for in our services. We also offer white label services and custom branding sets for only $1.99 so you can customize your apparel with your own brand logo.

Let us know if you have any questions. We're here to help!

-Kin Custom

August 2, 2020

Im a little bit unsure what people are upset about. You are somewhat limited in terms of the types of materials you can use if you want to keep things really custom. But that fully custom material in most cases is really great quality. Customer service always responds within 24 hours as stated. Not really sure what else you expect from a print on demand company. Branded hang tags, shipping bags etc. Its hard to beat. Profit margins are not good at all if you are in Canada but thats expected. This is a marketing tool so you can easily justify sacrificing the profits on the merch so its getting on peoples bodies. Great marketing tool.

Flee Normality Clothing
Canada
3 months using the app
Kin Custom replied August 7, 2020

Hi Flee Normality Clothing,

Thank you for taking a moment to leave us a review, we really appreciate it! We are so glad to hear you are a fan of our quality and that you consider us a great marketing tool.

Thank you for giving us the opportunity to be your POD company.

- Kin Custom