Reviews (23)

Overall rating
4.1
Counts per rating level
  • 52% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 9% of ratings are 3 stars
  • 17% of ratings are 2 stars
  • 4% of ratings are 1 stars
October 15, 2024

As a student, I've been exploring part-time income opportunities. My love for fashion led me to discover drop shipping, which appealed to me because it requires minimal upfront investment and eliminates the hassle of managing inventory or shipping. I came across Kin Custom's white label products and was impressed by the variety they offer. After receiving my first order, I was happy with the quality of the products, and the shipping time was pretty good too.

My Store
United States
About 1 month using the app
May 30, 2024

I've used KC as my sole vendor for years based on quality and shipping expertise. They are always quick to resolve any issues I've encountered and are willing to keep their systems updated to ensure a smooth integration between their app and the shopify system. I like their product selection and hope to see them expand their children's offerings.

Push For Progress
United States
About 3 years using the app
Kin Custom replied June 3, 2024

Dear Push for Progress,

Thank you for your review! We truly appreciate the time you took to share your thoughts and experiences! We are happy to hear that you've had great experiences with our client services team, our Shopify app, and that you are enjoying our product selection. If you have a moment, you can submit your suggestions regarding the children's offerings on our official feedback form here: https://www.kincustom.com/customer-feedback-request. Thank you once again for your feedback and for being a valued member of the Kin Custom community.

May 24, 2023

App works fine. Easily able to load items. Selection of items is slowly growing and that is good. They provide high quality items that hood up very well.

Rashaad Black
United States
About 2 years using the app
Kin Custom replied August 23, 2023

Hi Rashaad,

We sincerely appreciate your business and want to thank you for taking the time to leave us a review! We love hearing that you have had a great experience with Kin Custom and see us as a high-quality POD supplier. Keep a watch on your emails as we continue to add new products to our selection!

-Kin Custom

November 5, 2020

I have worked with Kin Custom for the last 18 months or so. I can state unequivocally, that the quality has been consistent and top-notch! Their packaging that they use when I select my logo makes our shop look like an established retailer. We have ordered their women's tees, 2 different bags (faux leather), totes, laptop sleeve and lots of dog shirts. Unfortunately, the dog shirts they had before were perfect for a new line we wanted to have but they discontinued them and now have just a standard 1 size shirt. Its great quality, for sure!.. but nothing like the shirts we were purchasing before. (hint, hint... :-) would be awesome for the holidays... ) I still carry the new sku with confidence that it will be right and good quality.
They were the 1st to reach out when the global shutdowns started and sent weekly updates with production impacts, any information that would apply to our orders. It was impressive. Shipping has been smooth and they've processed my orders in a fair and expected time frame.
I can only speak for the items I shared above but I almost hate to tell the world how wonderful they are (selfishly of course), but their team should be recognized.
Thank you! - the 3 Red Rovers team

3 Red Rovers
United States
Over 1 year using the app
Kin Custom replied November 9, 2020

Hi 3 Red Rovers!

Thank you for the awesome review! We are glad to hear that you like our custom packaging options, and our production & shipping timelines. We are genuinely happy you are growing a successful business!

Our expert Product Development Team is always on the lookout for new fashion trends and we are adding styles to our assortment. We are excited that you are pleased with our Doggie Tee and we will take your sizing feedback to our team. In the meantime, check our recently released new arrivals for women and men that can be found in the URL below:
https://www.kincustom.com/product-selection/all/new-arrivals

As always, we cannot wait to see what designs work well for your store and we really appreciate your feedback and business.

-Kin Custom

Edited July 22, 2020

so far kin has been great for my company. the quality of prints are great. i really love that they offer white labeling also.

WWL
United States
Over 1 year using the app
February 13, 2024

Products are great quality and customer service is excellent. I love the branded packaging options and 3 shipping methods available to my customers.

blessedfootforward
United States
About 1 year using the app
Kin Custom replied February 22, 2024

Hi Blessedfootforward,

Thank you for taking the time to leave us a review and giving our customer service praise! We will be sure to share the shoutout and so glad you are enjoying the great benefits of Kin Custom.

Keep on creating!
Kin Custom

September 13, 2023

I definitely recommend this app to people because the material quality is unmatched to me. If something isn't right, they will correct it every time. I had on a few occasions of misprints but they immediately reviewed the issue and corrected it. These guys will continue to get my business at this rate!

Footelli
United States
About 1 year using the app
Kin Custom replied March 11, 2024

Hi Footelli,

Thank you for taking the time to leave us a review about our quality and giving our customer service praise! We will be sure to share the shoutout and so glad you are enjoying the great benefits of Kin Custom.

Keep on creating!
Kin Custom

February 22, 2024

We've used KC for almost a year. It took a little time in the beginning to learn the design process, but there is no doubt it is worth the time. The quality of the products and the colors that are reproduced are fantastic. It has raised the level of our brand working with KC. The bags, the hoodies, the cropped hoodies (really amazing), the footwear are all loved by our customers.
We would also add that the customer service has always been responsive, and the ship times are very reliable.
KC also keeps adding new products, which is a good sign that we can continue to grow with them. Easy 5-stars.

Mark Lindsay Collection
United States
10 months using the app
Kin Custom replied February 27, 2024

Hi Mark Lindsay Collection,

Thank you for taking the time to leave us a review about our products and giving our customer service praise! We will be sure to share the shoutout and so glad you are enjoying the great benefits of Kin Custom.

Keep on creating!
Kin Custom

June 12, 2023

Customer service sucks. Been trying to reach out for 2 days and never heard back still. The reason why I am reaching out is that the order was submitted and has status "being fulfilled" in Shopify but there is no order reflected in KinCustom app. I simply need to know if they received the order and it's in production or I have to submit it manually. Now I wasted 2 days trying to simply get an answer.

More disadvantages: KinCustom does payouts only if the orders exceed $100 and u get paid once a month. Meaning, that if sold one or two items with them my money is stuck in a limbo? We don't use this app much , just for certain garments cause they are expensive and fulfillment takes forever. So now we cant get paid either?

Quality is not the finest. One of the customers returned backpack cause the zipper broke. I have never seen zipper breaking like that, it has a whole in fabric between the stich and zipper teeth.

I am writing this review because I hope someone will finally get back to me!!!!

BeExtra! Apparel & More
United States
Almost 3 years using the app
Kin Custom replied August 23, 2023

Hi BeExtra! Apparel & More,

Thank you for taking time to leave a review and we sincerely apologize for the service you received. The lack of timely response from Customer Support is not the level of service we strive to provide. We recently identified some areas of opportunity in our system and have been taking active steps to provide a better service experience to our customers. Please email info@kincustom.com to give us the opportunity to make this right for you.

In the meantime, please check out these helpful resources for troubleshooting your Shopify orders. https://knowledge.kincustom.com/knowledge/importing-orders

There may be some misunderstanding regarding payouts from Kin Custom. This function was discontinued in January of 2022. We are no longer hosting shops on our website. We are only paid directly by you to fulfill your orders. Our prices are wholesale so that you can set your profit margin at the level you choose and receive payment directly from your customers.

We are sorry to hear you experience a product quality issue with the backpack zipper. Our fulfillment team works hard to provide consistent, high-quality products to our customers. Unfortunately, sometimes mistakes happen, and this is why we have our 100% Print Guarantee. If you experience a quality issue again, please let us know. You can review our policy, and the steps to report it here: https://knowledge.kincustom.com/knowledge/our-print-guarantee

-Kin Custom

August 2, 2020

Im a little bit unsure what people are upset about. You are somewhat limited in terms of the types of materials you can use if you want to keep things really custom. But that fully custom material in most cases is really great quality. Customer service always responds within 24 hours as stated. Not really sure what else you expect from a print on demand company. Branded hang tags, shipping bags etc. Its hard to beat. Profit margins are not good at all if you are in Canada but thats expected. This is a marketing tool so you can easily justify sacrificing the profits on the merch so its getting on peoples bodies. Great marketing tool.

Flee Normality Clothing
Canada
3 months using the app
Kin Custom replied August 7, 2020

Hi Flee Normality Clothing,

Thank you for taking a moment to leave us a review, we really appreciate it! We are so glad to hear you are a fan of our quality and that you consider us a great marketing tool.

Thank you for giving us the opportunity to be your POD company.

- Kin Custom