Im a little bit unsure what people are upset about. You are somewhat limited in terms of the types of materials you can use if you want to keep things really custom. But that fully custom material in most cases is really great quality. Customer service always responds within 24 hours as stated. Not really sure what else you expect from a print on demand company. Branded hang tags, shipping bags etc. Its hard to beat. Profit margins are not good at all if you are in Canada but thats expected. This is a marketing tool so you can easily justify sacrificing the profits on the merch so its getting on peoples bodies. Great marketing tool.

I’m a bit confused about the negative reviews. I’ve sold many products through Kin Custom. They cut and sew their own products, and they’re great quality (except I wish the leggings were thicker). I love the shoes, the tank tops, and my favorite is the skater dress.

You can have your own logo tag sewn in, your own logo hang tag, and your logo on the bag/box your product is packaged in for an added fee per product. It looks extremely professional and makes the unboxing experience great. In fact it’s spoiled me for other pod companies who don’t have this. They have flat rate shipping worldwide which is reasonable and comparatively fast. And I haven’t had any issues throughout the pandemic. I hope they open a warehouse in the USA, that would be amazing.

Customer service has always gotten back to me in a timely fashion. Hands down the most reliable pod company I’ve used so far, and I’ve used a lot.

The app is really good, they have a custom branding option that is pretty cool and important to my brand. However, their help support team does not respond within 24 hours like they state and there's no phone number to call Kin Custom. I opened a ticket several times and they finally reached out after 3 days but blamed it on the time zone difference....after getting my problem resolved they still have not shipped my orders. They state that they allow 3 days processing time before an order ships but now this is going on week 2 and I still have not had my orders shipped to the customers. Blame it on COVID if you want to but 2 weeks before processing the order is a long time and now my customers are upset. It looks really bad on me and Kin Custom. Because of this, I don't think I will be moving forward with them in the future. I need to look at other options. It's very disappointing because I really wanted to like this company.