Kiri ‑ Helpdesk & Helpcenter

Kiri ‑ Helpdesk & Helpcenter

by Kiri

AI powered customer support. Grow with world-class service.

5.0 of 5 stars(1 review)

All communication in one place

Connect all of your email addresses, Facebook pages and make a professional FAQ page. All of your support in a single, easy to use system.

Powered by your personal AI

Take your customer support to the next level. Increase profits w/ automatic replies, intelligent sorting, customer value and risk analysis.

Metrics that matter

Take advantage of your valuable data. Receive personal suggestions from your AI on how to grow your business and save time.


About Kiri ‑ Helpdesk & Helpcenter

The most powerful and easy to use all-in-one customer support help desk and help center for Shopify stores.

Kiri Helpdesk & Helpcenter is a must have tool for a modern, growing business. Stay ahead of your competitors and keep your customers loyal by utilising your Kiri AI and data.

Save your team and customers the time they deserve.

Connect all of your communication channels to your helpdesk and make your own professional FAQ page. Don't waste time in a live chat. Let your customers easily search for answers themselves and help the rest with:

  • instant automatic responses
  • single click automatic reply suggestions
  • context based response templates
  • autocomplete for relevant information when replying manually

Simple to set up and easy to use

Gone are the days where using powerful software requires immense technical knowledge.

  • Our online support system requires no coding and zero prior technical knowledge.
  • Get everything set up in minutes, not hours or days!
  • Exactly what you need - no unnecessary features and external app requirements that clutter your screen.
  • Receive support from our helpful and professional team.

Powered by AI

Growing your business is a big challenge — but you don't have to do it alone.

Our AI is trained to understand your support, sales tickets and your business.

Kiri uses this information to:

  • Automatically sort your tickets to relevant views, to help you keep everything organized.
  • Reply to your messages the way you want it to.
  • Analyse each customer to see how valuable they are to your business and how satisfied they are with your service.
  • Suggest your agents responses that can be applied with a single click.
  • Give you personalised recommendations that help improve your service.
  • Constantly keep improving based on your feedback and experience.

— All to save you time, increase your customer loyalty and grow your sales.

Built exclusively for Shopify Stores

We know the needs of ecommerce stores like yours. Unlike other support systems, everything is catered to your needs.

  • See all of your customer information when viewing a ticket - know exactly how valuable they are and whether they are at risk of leaving you.
  • Easily merge your ticket requester with the correct Shopify profile to populate their information.
  • Search for tickets, customers and orders straight from Kiri via order numbers, emails and names.
  • Invite unlimited agents and pay only for what you use — tickets that you don't reply to aren't counted! Our pricing scheme helps you grow.
  • See what tickets agents are viewing to avoid clashes.

All to help you grow

We strive to make it possible for your business to grow without compromises. Every second you save and customer you gain is valuable.

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Support

Pricing 14-day free trial

Starter

$29/month

$22 per extra 100 tickets - only tickets with replies are counted

  • 250 monthly tickets

  • Unlimited agents

  • FAQ

  • Personal AI

  • Automations

  • Customer analysis

  • Intuitive reporting

  • Growth suggestions

Growth

$49/month

$20 per extra 100 tickets - only tickets with replies are counted

  • 500 monthly tickets

  • Unlimited agents

  • FAQ

  • Personal AI

  • Automations

  • Customer analysis

  • Intuitive reporting

  • Growth suggestions

Established

$99/month

$18 per extra 100 tickets - only tickets with replies are counted

  • 1000 monthly tickets

  • Unlimited agents

  • FAQ

  • Personal AI

  • Automations

  • Customer analysis

  • Growth suggestions

  • Remove branding

  • Dedicated support

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

5.0 of 5 stars

The overall rating is calculated to reflect the app's most recent performance instead of an average off all reviews.
  • 5 of 5 stars
    100% of ratings are 5 stars
    (1)
  • 4 of 5 stars
    0% of ratings are 4 stars
    (0)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    0% of ratings are 1 stars
    (0)

Most recent reviews

Marssos

We were lucky to get early access to this app and are really content with the value it has had on our business ever since the beginning. Kiri has remarkably lightened the load of the emails that were once operated manually. It does so by providing efficient automation features like identifying the ticket types (order status, returns, change details) and generates replies according to the customer’s order details. This app has also enabled us to create our own general email structures and use them as an automation in compliance with the emails received. For example, if a customer requires a shipping update, the system can generate a response using the tracking link and other order data automatically. We have automated many of our inquiries in that fashion. The time savings really add up.
All along with the reply automation, Kiri has to offer many more relevant features, which have made operating our business easier. This includes creating custom views to automatically sort our tickets, which means that we don’t need someone to manually assign the customer service and sales tickets anymore.
Setting up everything is super simple and less time-consuming than with other helpdesks that we've used.