Hi there Clear World Travel

I'm sorry to hear you have had this experience. I'm afraid when you make an ad with Kit, it goes to Facebook for approval. From there we have no control over the ad and it's approval or the steps that Facebook take after that.

The best thing to do in this case is to reply to Facebook and then actions they have mentioned to get your account approved once again.

If there is anything we can help you out with this please do let us know.

All the best
Enda

Hi 13 Knives

Thanks for reaching out to us. I'm sorry to hear that you have not had the best experience. I have taken a look there into the situation and there are a few things I have seen but naturally I can't go into detail here on a public forum.

Please keep an eye out for your emails and you should see a reply from me there soon.

Thanks
Enda

Hi Boss Styles Co,

I'm so sorry to hear this! There was, in fact, a change recently implemented where the "Share on Facebook with Kit" button in the Marketing section of the Shopify Admin was removed.

This decision was made because sadly the functionality wasn't working as expected for all merchants and it was not reliable. It was in turn actually causing more hurdles for our merchants than actually benefiting their marketing efforts.

I can promise you this decision was not made lightly. Kit's purpose is to help you market your products through a conversational experience timely and efficiently. Kit's "Update Fans" option which you can find directly in Kit's messaging menu is truly the best and fastest place to get a social post out to your Facebook Business page. In just a few messages you can have a social post created, drafted, and posted to your page.

In addition, Kit's powerful IQ recommendations will also notice anytime you add a new product to your store, and instantly message you proactively to get a social post out for that product. This saves you from having to message Kit and free's up your time!

I hope this brings more context to the decision that was made. I will personally follow up to provide you detailed information on the best ways of using Kit to market your store. I want to ensure you are 100% comfortable using Kit again to see all of its amazing benefits :)

Thank you,
Bejza

Hi there Morse Toad

Thank you for your feedback. Just to give some context the idea behind the thank you emails is to open up a dialogue with your customers. The handiest part of it is that you can 100% customise the message that is sent for both the first purchase and the second one. To do this all you have to do is log into your Kit Dash< go Adjustments< Thank you emails and email marketing and there you can edit both thank you emails.

I hope this makes sense but as ever we are here to help you as our main aim is to help you and your business succeed.

If there is anything we can do, please do reach out to us, our email is: hellokit@shopify.com

Wishing you every success!

All the best
Enda

Hi there Statement Pieces

I really am sorry to hear that you have not had the best experience so far with Kit. Our development team are constantly working at full capacity to bring the best possible product to our users but with this I'm afraid does bring a waiting period for various things to get fixed.

Saying that I do have a few work arounds for you in terms of still being able to post to your page, select the correct products you want and also some more info on what Kit can do for you and your business.

As this is naturally account specific I'm going to reach out to you via email where I can give you this details and answer any other questions or issues you might have.

Looking forward to chatting,

All the best
Enda

Hi there Lexington Luggage

I'm very sorry to hear that you haven't had the best experience with Kit. With digital marketing in general running any kind of ad is never a guarantee of a sale. Kit does focus on getting the best possible target audience for your ads meaning you will still get impressions and clicks on the way to a potential sale.

I have taken a look into your account and I have some more detail for you. Naturally I can't discuss your account here but please keep an eye on your email and you will see a reply from me there.

Looking forward to chatting!

Thanks
Enda

Hi there Gadget Imperial

Thank you for reaching out to us. Kit certainly does keep on learning. The key element of Kit's constant learning is that there needs to be data coming through for Kit to learn from.

Naturally Kit will reach out to you with some product recommendations that would be great for some ads but you do have to run these ads and also action Kit to make some more ads for you. It's simply a case of the more data there is the more potential Kit has to learn.

I really want to give you some more detail on this so please do check out your email and you will see a reply from me there with some more information that will be very useful for you and your business.

Looking forward to talking

Chat soon
Enda

Hi there KIDZ Friendly

Thank you for reaching out to us. This is always an easy fix to get you set up with your correct Facebook account. I will reach out to you now via email and give you the best next steps to get you up and running.

Looking forward to chatting to you.

Thanks
Enda

Hi Beezú Baby

I really appreciate reaching out to us with your issue. I have taken a look at your issue and account and it's actually a really simple fix. This kind of issue can happen but as I said it's a real simple fix.

Naturally I can't discuss anything about your account here to please do keep an eye on your email and you will see an email from me with the next steps. I will be able to get you up and running in no time! :)

Looking forward to chatting!

Enda

Hi there 7SEASJewelry

Thank you for reaching out to us. We really do appreciate it.

Kit is always learning the best products to recommend for your ads. This is down to a number of different factors but naturally Kit will still always come to you with the best recommendations at the time.

I will put forward this information to our development team as we are constantly trying to offer the best service and experience as possible.

As always if there is anything we can ever help you out with please don't hesitate to reach out to us. Our email is: helloKit@shopify.com

Thanks
Enda