Overall rating Based on 1189 reviews
The Rogue Crusade
I love the concept of Kit. I’ve had it installed for almost as long as it’s been available, and get the ad send texts and alerts about what’s popular among online shoppers. Those things are just useful enough for me to keep the app installed.
I keep waiting for more of the apps I actually use to have integrations. There are a few to choose from, but there hasn’t been a new app in quite some time. I’d love to see Kit “learn” how to send emails from Conversio or pull reward data from Smile.io, for instance. I figure this is on the other app’s end, though. So while it’s disappointing, I don’t really fault Kit too much for that.
The real reason for the three stars is how limiting the built-in email feature is. There are only a few premade templates to choose from, and there’s hardly anything about them that can be customized. It’s supposed to be a large part of the draw, and I’ve never been remotely inclined to send these emails to my customers when Kit asks, which is a shame, because I’d love the convenience it’s intended to offer. That’s really why I’d love to see an integration with Conversio.
So basically, I only find Kit half as useful as she’s intended to be, which is a shame, because there’s a lot of potential here that hasn’t really grown in the time I’ve had her hooked in.
Hi there The Rogue Crusade
Thank you for your review and honest feedback of Kit. We are delighted that you are certainly finding benefit of using Kit.
In terms of the email functionality, this is something we are working on and trying to develop future integrations. These integrations will certainly help open up Kit and your business to more exciting and creative ways for you to help your business grow.
Wishing you every success
Is a wonderful app but you can't change easily the facebook page. I have been trying for long time but there is no option whatsoever.
Hi there EnyBy
Thank you for taking the time to give Kit a review. In this case though, it's actually a very simple fix for us to change the Facebook Page that you have linked to your Kit account.
All you have to do is reach out to our support: email@example.com with the .myshopify.com name of your store and a link to the page you want to have linked to your Kit account. We will be able to get that set up for you then
All the best
GREAT BAG CO. - USA
this app is completely impossible to connect or set up.... tells me my own facebook page doesnt have permissions? Iff I dont have permissions than who does? some homeless beggar on the street? retarded. (this issue has been resolved. Thank you // GBC - Feb 15, 2019)
I wish it would have the option to automatically pull product listings from my shop and post them on FB or Instagram to save on time. There could be optional set-up when and how often to post in addition to the marketing services. This would make it much more valuable as an app to me.
Kit is always asking and offering you for new ideas to work on, which is really good. However, I feel it can be more transparent, creative and efficient.
Todays Web Store
I'm giving Kit a 3 Star, cause i don't have the foggiest what i'm doing. Says free 14 day app, but cannot find what it costs besides actual FB ad daily spend.
Was told today, not to start using Kit until my FB page had over 100 Likes, well that might be a while, cause just made it yesterday, making my new store live yesterday as well.
Guess, deleting this app until i get some good history behind it, but doubt history will have any sales, not knowing how to market it properly. Any suggestions appreciated. My store http://todayswebstore.com selling watches, swimwear, lingerie, sunglasses, & pet accessories.
Travelfood Curated Wines
Would have rated a five but I sell wine and there is no way for Kit to allow me to set an age restriction. This creates a problem for Facebook ad - they reject my ad every time due to policy issues. I have to go in and appeal each time. It’s a hassle.
I like it's convenience but it gives FALSE ANALYTIC readings.
I use this to send automatic thank you emails to customers. I've tried to use it to post product post but I'm better off doing it myself as your very limited as to the messages you can add - It often tells me that I should advertise X product as we've sold a lot lately, which is often incorrect. Very disappointed that if you want to add it to more than one store you have to have 2 Facebook pages, for example I have a UK and an Irish store but share the same FB page - so I can't use this on my second store.
Let me start off and say what's great. The customer service, the ease of installing the app, and the features it has are worth 3 stars. Now for the downside.
Placing $100 worth of adspend on Facebook and $10 worth of sales is not. After looking at where placement occurred through another analytics app, Kit was targeting people in areas that I don't sell on the global footprint. What Kit needs to have is the ability to ask questions about what I want my audience to be - locations, demographics, device type, etc. Displaying my ads in Egypt, not so effective when my roots are in the US.
I am sure that this app will get better over time, but for now, it's better for me to run ads and marketing by myself.