Hi there Dcanella

Thank you for your feedback. You are right, Kit is primarily designed in English. Saying that there are a few work arounds.
If you log into your Kit Dashboard, you can go to adjustments, ads and posts and from there edit the copy that will accompany your ads so you can make it for any language you want.

With that, you can also edit the Thank You emails that Kit sends out. If you go to our Dashboard again, Adjustments, Thank You Emails, you can edit the email body to what ever language you want.

I hope this makes sense and helps you utilise Kits full potential.

If there is anything else we can ever help you out with, please don't hesitate to reach out to us.

All the best
Enda

Hi there Hemp's End

Thank you for taking the time to give Kit a review and also for your feedback.

We really do appreciate hearing first hand the experiences our merchants are going through using Kit. The feedback you have given is direct and to the point and for that I thank you.

If there is anything else we can ever help you out with though please don't hesitate to reach out to us.

All the best
Enda

Hi there Plush Shoppe

Thank you so much for your review and indeed your feedback.
Feedback like this helps us improve our product so Kit can have even greater impact on you and your business.

I am going to bring this up to our development team. As you can understand I don't have a timeline on how long this could take.

As ever if there is anything we can help you out with, please don't hesitate to reach out, our email is: hellokit@shopify.com

Thanks again!
All the best
Enda

Hi there Auntee B Naturals

Thank you for your review. It really means the world to us hearing the experience you have had with our dedicated Customer Success Team.

I'm delighted that you reached out and our team was able to work their magic.
As ever we are only a message away so if there is anything else we can ever help you out with, please don't hesitate to reach out to us again.

Wishing you and your business continued success!

All the best
Enda

Hi there Mel Mart by BBM

Thank you so much for taking the time give Kit such a brilliant one star review! It really does mean the world to us to hear first hand the impact Kit is having on you and your business every day.

We are always here for you though, so if there is anything our team can ever help you out with, please don't hesitate to reach out to us. Our email is: hellokit@shopify.com

Wishing you every success!

All the best
Enda

Hi there Handes of a Woman

Thank you so much for giving Kit a 4 star review. It really does mean the world to us!

I really am sorry and empathise with you about the situation with messenger at the moment. Unfortunately our hands are tied but we adjust and always try to deliver the best level of support as possible.

With this though, if you do have an iPhone then you should try our own method of contact called Shopify Ping: Here is a link to download Shopify Ping from the Apple App Store: https://itunes.apple.com/us/app/shopify-ping/id1301681854?ls=1&mt=8

Here is a demo on how to download Ping: https://vimeo.com/317140288

We are currently working on developing an Android version of Shopify Ping but we do not have a timeline as of yet as to when it will be available. When it is though we will be making an announcement!

I can't stress enough how much I appreciate your kind words and it's always fantastic to hear that you have had such a brilliant experience with Kit.

I really do hope we can get you back onboard with us as soon as possible.

Wishing you and your business every success!

All the best
Enda

Hola GENESIS

Gracias por llegar a nosotros. Como tiene problemas con su cuenta, lo mejor que puede hacer aquí es comunicarse con nuestro soporte y ellos podrán ayudarlo con cualquier problema de Facebook que tenga.

Naturalmente, como esta es una plataforma pública, no puedo hablar de nada que ver con su cuenta aquí, así que si se comunica con: hellokit@shopify.com, ¡podremos ayudarlo!

Todo lo mejor
Enda

Hi there AT MONTY'S

Thank you so much for taking the time to give Kit such a brilliant review. It's clear to see that you have been dealing with our amazing Customer Success Team. We really do have one of the best in the business and we are super lucky to have them.

Kit certainly will be helpful for you and it will assist you in letting your business grow.

As ever though if there is anything else we can ever help you out with, please don't hesitate to reach out to us!

Wishing you every success!

All the best
Enda

Hi there ProLyf Styles

Thank you so much for taking the time to give Kit such a brilliant review. We are delighted to hear that you are experiencing first hand the benefit of using Kit.

In terms of Kit selecting products for you, if you want more control over that then I'd recommend checking out our Priority Products section.

You can select up to 5 products that you really want to push at any moment in time that you can mark as Priority. This great thing about this is that you can set 5 now, create a campaign by texting Hit to Kit and selecting your priority products, let the campaign run and then go back again and select a new 5 priority products.

One of the handiest features is that the products you mark as priority, you can edit them. Click Edit and then you can change the product Image, Description and link. THIS LINK, (https://kitcrm.com/faq#!articles/772-4689-selecting-the-priority-products-youd-like-kit-to-market) will show you how to get this set up.

As ever if there is anything else we can ever help you out with please don't hesitate to reach out to us!

Wishing you all the best
Enda

Hi there Beautivery

Thank you so much for giving us such a brilliant review. There is always ways every app can improve and looking to the future is something we put a lot of work into ensuring we are delivering the best possible product to our merchants.

As ever though if there is anything we can help you out with please don't hesitate to reach out to us! Our email is: hellokit@shopify.com

Wishing you continued success!

All the best
Enda