Kite Discount, Free Gift, BOGO

Works well and easy to use.
The one thing for now that I'd appreciate added is for the "free gift" option:
When there's a total threshold for the gift to be added and the customer removes items, the item should be automatically removed from the cart. As it is now, the items remains in the cart and goes up to full price.

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We just started using the app for free gift promos. There is some room for improvement, but so far so good! The customer service (chat) is great and really fast. They were able to help me out with most of my issues and adjustments.

App has great functionality for setting up multiple free gift promos at a time. There are some areas for improvement for more fine-tuned functionality - cart page & drawer refinement. The chat function is great and all the customer service representatives are supportive.

App works great, multiple discounts are possible, integration is easy. Great support team. We could create :
- Automatic free gift after X amount spent
- Automatic discount for products in X collection after adding X products from that collection
- Automatic free gift for specific variants added
And all of this while applying the discounts according to the customer tag.
I'm removing one star because sometimes the discounts don't work right away and I have to get in contact with the team, it would be easier for me to be more autonomous on the app and not having the team double check.

Service is really quick, and they cover a large part of the day, from India.

However, I find the app is limited for my specific needs and I would have liked to be able to exclude products and collections from discounts, and I seem to be able to do it only for the shipping discount. Probably I could do it with the extended Custom tier but once this is added, it becomes a fairly expensive app for such a small business as ours. I don't know if I will keep it yet. It's proven very effective for our Black Friday sale and for the first time, we have not experienced angry people unable to redeem the discount. Yet.

It's a good app, maybe not the perfect one for us.

I just started using Kite, and it’s been wonderful for add-ons and freebies in our promo campaigns. Hope to continue it for longer. Whenever I’ve had an issue, their customer support, especially Janet has been quick and helpful in resolving it.

Very helpful app.

Awesome! Great support and easy installation

The support team is quite active. I needed some assistance with the settings on two of my stores, and Janet helped me resolve them. Even though it took some time, she kept following up with me in regular intervals. Cheers to the kite support team.

On the other hand, I would encourage the developper to make the app more user-friendly. He/She should consider giving more customisation options to the app users. The UI of the app can be further improved. It is not quite intuitive.

The pricing plan is quite competitive, so that's a plus. With a better UI, I believe this app can do much better.