Update 27/09/2017: We've now received the samples. For straightforward t-shirt printing onto the Gildan shirt, the quality is actually very good with a high quality print. I'm actually going to wear this sample myself. However, the dye-sub is incredibly thin on un-printed areas (you can see straight through the back on our design) and if you print all over the front, it gives a weird neckline as the collar isn't very thick. The printing itself though is very good and colour matched. I've upped the review by one star for the Gildan shirt, but the long delivery time and thin fabric on the dye-sub tee is a let-down.
We've been testing various drop shipping t-shirt companies before our full launch in Spring 2018, spreading our orders amongst them to see who is viable and who fails miserably. Unfortunately, most of them in the UK are useless when it comes to delivery and Kite is among the worst sadly. If you want a reliable and high quality business, then unfortunately your only option is for your premium clothing to be manufactured in bulk trough reputable screen printers etc. For your cheaper or basic t-shirts/hoodies, we recommend Inkthreadable and we'll be using them again in the next week. We wrote a bad review for them recently, but we've been assured that the problems are being fixed and they have new features coming soon that will be very useful. I'll update the review today.
Now to Kite's positives/negatives. We spread 10 orders through them and then stopped...
To be honest, they're quite quick when it comes to printing standard t-shirts/hoodies and shipping them out. We didn't have any delays with those when ordered on their own, even in summer, so they're fine for those. The app is also easy to use and works very well.
The problem lies with their dye-sub t-shirts, and they're highly fashionable at the moment. Kite uses various suppliers, and the dye-sub supplier could not cope with demand, even after peak season with huge delays. Kite said this was due to high demand and broken printers, but waiting 3 weeks for one order before shipping is not adequate. We had to refund 30% of the 10 orders as a result of the delays with no hint of compensation from Kite.
When complaining to Kite, it's like getting blood out of a stone. They're quick to respond, but spout the same 'it's due to demand line' and totally ignored my request for a refund or to find out who the supplier is. They also only appear to be in email contact with the suppliers, so essentially, Kite are just middle men... what's the point?
As far as quality is concerned, we have no idea. I ordered a dye-sub and standard tee nearly 4 weeks ago for quality checks (there lies another problem when a customer orders two different products), and it was only 'dispatched' last Thursday but wasn't actually handed over to Royal Mail until the early hours of last night! I'll update again when I actually receive them.