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Customer service is horrible, Daniel (or bot) goes MIA whenever I chase for support/ help regarding the issues with size recommendations. Paid for an Ultimate subscription and was told to wait, wait and wait for 2 weeks for someone to help me. Waste of money. -----
Update - 23rd Dec 2021
Support team claimed to have emailed me regarding my bad experience in the review. Ok so, where is the follow up email?
Hi there! We are so sorry for this experience—definitely not the merchant experience we want to provide! We've reached out via email to try and help sort through any issues! 🙏
Great, easy to read chart, extra bonus for metric conversion! I'm able to log in and edit any measurements that customize each item. Love the size suggestion.
Great app with a lot of options to choose from. Support is fast and very helpfull. They can fix a lot of things like lay-out changes. I would recommend this app! It's also very easy to use.
Hi Wolf Fashion! A little CSS can go a long way! We are so happy that you're happy. If you ever need more layout changes, just shoot us a note and we are happy to help! 🐺
So far so good. Implementing the app was easy and it looks good. It was nice after spending a few hours trying to manually code it and getting frustrated. Wish I found it sooner!
Support was super fast and friendly. Helped us out greatly. Couldn't figure something out and they fixed it for me. Thanks again!
You're very much welcome! You definitely made our day with this amazing review! Our team will continue working hard to provide you with the support you need.
If anything else comes up, just let us know and we'll be happy to help!
very easy to use and the function is very very good ;-)
still setting up the size guide, will update later
Easy to use but the reason why I gave this a 3 star review is that you can NEVER open this app to make any edits without the review button popping up so to get rid of it I am doing a review so I can just go in and use the app when I want to without having to close the review box. It's super annoying, when you're busy and just want to get a quick edit done you have to close the review box..
The support is great when you need it, which you will because some of their set up isn't easy to follow without asking for help. Like editing the cms on each row and removing that. But the support is fast, and there are never any problems with the app performing.
Hi, thank you for the feedback and we are really sorry for the trouble. We are always trying to make the experience better for for our customers and we will go ahead and make the review pop-up much less frequent. Again, sorry for the inconvenience and I hope you will continue using our app
Used it to make a customized size chart for a non-clothing product. It worked great and was easy to use. Very high-quality app!
Great customer support and response time! They helped me add some features including size charts to my shop.
ur five sites use your APP, and all of them have paid for one year. Now all sizes are not displayed, and your APP cannot enter. This has a great impact on our sales. Please solve it as soon as possible. , and give us the reason
We're so sorry for the disruptions! We fixed the problem and the issue should now be fully resolved.
The issue was caused by a technical error on our servers triggered by the Shopify Admin outage earlier today. Unfortunately, this happened during our teams' offline hours, so it took longer to discover and fix than we would normally expect.
Please reach out to us if you're still experiencing problems - our support team is online and standing by.