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I was initially really excited when I discovered this app. The perspective of utilizing the size recommender to enhance the customer experience was truly promising. However, my enthusiasm quickly waned when I realized that the size recommendations provided by the app were inaccurate, despite providing all the necessary sizing information.
Seeking a resolution, I promptly reached out to the ...
Hi Omar. I appreciate you taking the time to leave this review. I'm sorry for the issues you've encountered with our app, and for the experience you've had with our support ...
Already uninstalled. A simple question was handled from November 16 to now open in the process, I do not understand for programmers this is difficult? I don't understand how hard it is for a programmer to do this, knowing that it's still being answered! At first it was fine, the developers could reply in time, now I don't know what's going on!
Thanks for taking the time to leave this honest review. I'm sorry about your poor experience so far. I know our team has been working hard on your case. Your setup is ...
Very bad experience. After installing the app, there is a problem and the technician has not been contacted. The technician finally responded to the message and did not help me solve the problem. It has been procrastinating. Wait,wait,and wait!!!
Hi Fizzidy team! We are so sorry to hear that you had a bad experience. We have been trying to get in touch via email and even your site to help fix all of your issues. We'd ...
The two stores couldn't sync, and after I upgraded the $9.99 package, it didn't solve my problem.
Hi! We are really sorry for the issue due to the large number of size charts you have on one shop that need to be synced over. As mentioned in our support ticket, this is ...
The app is not working from time to time. Currently, it is not working on iPhone devices for which bug we haven't heard anything from the app support team.
Hi, the issues was due to incompatibility with the theme you were using. It was resolved a long time ago. I kindly hope you can take a look and update the review. Thanks.
I'm trying to contact them but their captcha verification does not work properly and they dont seem to have an email
Hi Gilaine team,
We are so sorry you've had trouble reaching us! Our team is emailing you right away to help resolve any issues you've had.
Thanks for writing this review so ...
Customer service is limited and very poor. It seems they are too busy and understaffed. We deleted.
Bubbling Brown-we have reached out a few times to help. Please check your email when you get a chance. Would love to figure out a way to help you out.
Normal
Thank you for taking the time to leave a review. I have to be honest: we're not sure what the issue is for you. Your review isn't clear to us, we couldn't find anything wrong ...
DO NOT INSTALL! We installed this, and before setting it up decided not to use it and uninstalled it. We then went on to our website and it was completely broken and covered in code all over. We had a duplicate theme from a few...
Hi,
Thank you for your feedback. This is the first time we have ever received reports of our app having issues with Shopify theme upon installing. If you are interested, we ...
Has never worked on my site. Contacted support and received replies but it seems like there's a disconnect between support and the actual developers who can fix the problem. Waited 4 days for it to be fixed, still no progress so I'll move on to another app instead of continuing to miss out on sales.
Hi Rob,
This is Sharky, Team Supervisor here at Kiwi Sizing.
I apologize for the problems you've encountered with our app. This is not the type of support experience we would ...