Kiwi Size Chart & Recommender , 1 046 avis
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Love this app. We use it all the time, easy, has plenty of functions and works excellent!
Hey there BRINY team!
We're thrilled to hear that you're loving our app! Thank you so much for your kind words and support.
Please let us know if there's anything you might need help with!
awesome service
Hey there FAD team!
I'm glad to hear that our support team was able to help you out! If you need further assistance or have any questions, please don't hesitate to reach out. Our support team is always happy to help!
The app is working well for us. Customer support is excellent. They respond quickly and have really effective reps to help with any issue.
I do wish the reporting side of the app worked a bit better.
Hi there Wild One team!
We are thrilled to hear that our support team was able to help you out! We know how important it is to get a prompt reply which is why we work hard to provide fast and accurate responses.
Thank you as well for sharing your feedback about reporting. This is already on our radar and hopefully we can get this improved during our next updates.
If you need further assistance or if you have any questions, you know where to reach us!
@Update: The top has contacted me and they where sooooo helpfull! It was an amazing meeting where they give me the time to explain the issue in detail! Amazing service and the issue is solved :) Thank you @Hannes and @Lauralynn!
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I have been a loyal user of this application for many years, and generally, I have found it to be a satisfactory tool. However, my recent experience has significantly tarnished my view due to an unresolved technical problem persisting for four to five weeks. The core issue lies with the app's inability to allow translating app's translate the size chart into different languages.
The translation application involved has communicated that resolving this matter would be straightforward on their end; however, they are hamstrung without legal permission from the Kiwi app team. This necessary authorization has been pending for over a month now, leading to a standstill situation.
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During this period, the Kiwi support team's response has been disappointing. I have been advised repeatedly to await a resolution, but there appears to be no real sense of urgency or understanding of the critical nature of this issue from their side. The lack of a translated size chart has directly impacted our ability to cater to international customers, leading to lost orders and revenue.
It is disheartening to see the Kiwi team's nonchalant attitude towards what I believe is a significant problem affecting user experience and sales. This situation reflects poorly on the support infrastructure and customer service ethos of the company.
In conclusion, while this app has served me well in the past, the current lack of support and resolution regarding this technical issue forces me to reconsider its utility and reliability. I hope this review serves as a call to action for the Kiwi team to address and rectify the situation promptly.
Heopfully this review will reach the CEO and he/she might help us solving this issue in a couple of clicks. This is a test for the application wether they are able to understand and feel the urgent need of users.
I hope this review will bring an urgent change.
Hi Karim,
We apologize for the inconvenience that you've experienced with our app. Our VP, Lauralynn, has reached out to you through e-mail to get this sorted out.
Again, we're sorry for the issues you've encountered.
Respectfully yours,
The Kiwi Team
the customer serice is very kind~they alwasy help us to solve problems!thank you so much~~~~~
Hi there SBluuCosplay and team!
I'm glad that our support team was able to help you out! We appreciate your support and we're grateful for your kind review.
If you need further assistance, you know where to reach us!
Excellent customer service and very quick to respond. Would highly recommend their app. Thanks
Hey there PLAINANDSIMPLE team!
Thank you so much for your support! We are thrilled to receive your recommendation, this is fuel for us to continue doing our best!
If you need further assistance or have any additional questions, please feel free to reach out!
Bunny fixed my problem, good and fast serivce.
Hi there Velamel team!
Thank you for taking the time to leave feedback for the experience you had with Bunny! Is there anything else we can do to improve your experience with our app?
We hope to hear from you soon!
Great app, great people in the customer service!
Hi there Babes United!
Thank you so much for your kind review for our app and customer service team! Your feedback is very important to us, and we will do our best to continue to improve your experience.
Thank you for choosing Kiwi!
Great app! Easy to use and navigate and great support team if needed
Hi there Liberty Wares!
I'm glad that you find our app easy to use! It's our goal to keep everything simple and easy to navigate. Our support team also had a great time helping you out!
If you need anything else, you know where to reach us!
Bunny was amazing help in sorting my issue, great service and a great App!
Hey there tweedoutdoor!
Bunny actually just started recently but he has proven himself to be an amazing specialist and an awesome team member. We're glad that we have him on our team.
If you need further assistance, please don't hesitate to reach out to us!