Avis (1 609)

Note globale
4,7
Nombre d’avis par note
  • 88 % des avis sont des avis à 5 étoiles
  • 7 % des avis sont des avis à 4 étoiles
  • 2 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 3 % des avis sont des avis à 1 étoiles
6 décembre 2023

Already uninstalled. A simple question was handled from November 16 to now open in the process, I do not understand for programmers this is difficult? I don't understand how hard it is for a programmer to do this, knowing that it's still being answered! At first it was fine, the developers could reply in time, now I don't know what's going on!

Aveliajewels
R.A.S. chinoise de Hong Kong
2 mois d’utilisation de l’application
Staytuned a répondu 9 décembre 2023

Thanks for taking the time to leave this honest review. I'm sorry about your poor experience so far. I know our team has been working hard on your case. Your setup is uniquely complex which has made the free customization we're providing quite challenging. I'll be overseeing the case personally from here on out to make sure it remains top priority.

Hannes Bez | Director of Customer Experience

Modifié le 12 janvier 2022

Very bad experience. After installing the app, there is a problem and the technician has not been contacted. The technician finally responded to the message and did not help me solve the problem. It has been procrastinating. Wait,wait,and wait!!!

Fizzdiy
R.A.S. chinoise de Hong Kong
Environ 2 mois d’utilisation de l’application
Staytuned a répondu 22 janvier 2022

Hi Fizzidy team! We are so sorry to hear that you had a bad experience. We have been trying to get in touch via email and even your site to help fix all of your issues. We'd love to work with you to make everything right!

16 janvier 2020

The two stores couldn't sync, and after I upgraded the $9.99 package, it didn't solve my problem.

liliin
R.A.S. chinoise de Hong Kong
Environ un mois d’utilisation de l’application
Staytuned a répondu 17 janvier 2020

Hi! We are really sorry for the issue due to the large number of size charts you have on one shop that need to be synced over. As mentioned in our support ticket, this is something we are actively working on. Please give us some time to make it work properly if you are still interested!

11 novembre 2018

The app is not working from time to time. Currently, it is not working on iPhone devices for which bug we haven't heard anything from the app support team.

kucheshkidrehi
Bulgarie
24 jours d’utilisation de l’application
Staytuned a répondu 18 mars 2019

Hi, the issues was due to incompatibility with the theme you were using. It was resolved a long time ago. I kindly hope you can take a look and update the review. Thanks.

25 mai 2022

I'm trying to contact them but their captcha verification does not work properly and they dont seem to have an email

Gilaine
Italie
22 jours d’utilisation de l’application
Staytuned a répondu 25 mai 2022

Hi Gilaine team,
We are so sorry you've had trouble reaching us! Our team is emailing you right away to help resolve any issues you've had.
Thanks for writing this review so we can help you!

Update on 6/21: We have emailed with you several times to try and help, and haven't yet heard back from you to our email on June 1 (or June 8). We just emailed you again in case we got lost in your inbox. We'd love to help you work through this!

Thanks for reaching out, we really hope to help you through this!

- Lauralynn at Kiwi

Modifié le 20 novembre 2021

Customer service is limited and very poor. It seems they are too busy and understaffed. We deleted.

Bubblin Brown Sugar Melanin Apparel
États-Unis
17 jours d’utilisation de l’application
Staytuned a répondu 5 décembre 2021

Bubbling Brown-we have reached out a few times to help. Please check your email when you get a chance. Would love to figure out a way to help you out.

22 décembre 2023

Normal

My Store
Royaume-Uni
13 jours d’utilisation de l’application
Staytuned a répondu 28 décembre 2023

Thank you for taking the time to leave a review. I have to be honest: we're not sure what the issue is for you. Your review isn't clear to us, we couldn't find anything wrong with your account, and we have no support tickets with you. I'll be reaching out to you independently to follow up - we'd really love to fix whatever problems you've been having with Kiwi to turn this experience around for you!

Hannes Bez | Director of Customer Experience

11 novembre 2020

DO NOT INSTALL! We installed this, and before setting it up decided not to use it and uninstalled it. We then went on to our website and it was completely broken and covered in code all over. We had a duplicate theme from a few...

Sappygifts
Royaume-Uni
5 jours d’utilisation de l’application
Staytuned a répondu 11 novembre 2020

Hi,

Thank you for your feedback. This is the first time we have ever received reports of our app having issues with Shopify theme upon installing. If you are interested, we would hope to check out and see what the reason and the source of the issue.

Looking to hear back.

Thank you!

12 septembre 2023

Has never worked on my site. Contacted support and received replies but it seems like there's a disconnect between support and the actual developers who can fix the problem. Waited 4 days for it to be fixed, still no progress so I'll move on to another app instead of continuing to miss out on sales.

Forever Everton
Royaume-Uni
3 jours d’utilisation de l’application
Staytuned a répondu 13 septembre 2023

Hi Rob,

This is Sharky, Team Supervisor here at Kiwi Sizing.

I apologize for the problems you've encountered with our app. This is not the type of support experience we would like you to have, and I apologize for failing to meet your expectations.

I sent you an email so we can talk about how we can improve this situation. I know you've already uninstalled our app, but please know that if you give us a chance, we will do everything we can to resolve this as soon as possible.

Respectfully yours,
Sharky
Team Supervisor - Kiwi Sizing

9 juillet 2023

Size recommendations are inaccurate. How can I improve? I put all the measurements and set it up correctly I believe. Please help

Milpali
Australie
Environ une heure d’utilisation de l’application
Staytuned a répondu 10 juillet 2023

Hi Milpali,

Thank you for reaching out. We just sent you an email to help. We want to make sure you have the best experience possible with Kiwi. Could you check your email inbox? Our customer service representative is ready and wants to make sure you have a delightful experience using Kiwi. We will get your issue resolved quickly there.

Best,

Serge