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Very bad experience. After installing the app, there is a problem and the technician has not been contacted. The technician finally responded to the message and did not help me solve the problem. It has been procrastinating. Wait,wait,and wait!!!
Hi Fizzidy team! We are so sorry to hear that you had a bad experience. We have been trying to get in touch via email and even your site to help fix all of your issues. We'd love to work with you to make everything right!
The two stores couldn't sync, and after I upgraded the $9.99 package, it didn't solve my problem.
Hi! We are really sorry for the issue due to the large number of size charts you have on one shop that need to be synced over. As mentioned in our support ticket, this is something we are actively working on. Please give us some time to make it work properly if you are still interested!
The app is not working from time to time. Currently, it is not working on iPhone devices for which bug we haven't heard anything from the app support team.
Hi, the issues was due to incompatibility with the theme you were using. It was resolved a long time ago. I kindly hope you can take a look and update the review. Thanks.
I'm trying to contact them but their captcha verification does not work properly and they dont seem to have an email
Hi Gilaine team,
We are so sorry you've had trouble reaching us! Our team is emailing you right away to help resolve any issues you've had.
Thanks for writing this review so we can help you!
Update on 6/21: We have emailed with you several times to try and help, and haven't yet heard back from you to our email on June 1 (or June 8). We just emailed you again in case we got lost in your inbox. We'd love to help you work through this!
Thanks for reaching out, we really hope to help you through this!
- Lauralynn at Kiwi
Customer service is limited and very poor. It seems they are too busy and understaffed. We deleted.
Bubbling Brown-we have reached out a few times to help. Please check your email when you get a chance. Would love to figure out a way to help you out.
DO NOT INSTALL! We installed this, and before setting it up decided not to use it and uninstalled it. We then went on to our website and it was completely broken and covered in code all over. We had a duplicate theme from a few...
Hi,
Thank you for your feedback. This is the first time we have ever received reports of our app having issues with Shopify theme upon installing. If you are interested, we would hope to check out and see what the reason and the source of the issue.
Looking to hear back.
Thank you!
Has never worked on my site. Contacted support and received replies but it seems like there's a disconnect between support and the actual developers who can fix the problem. Waited 4 days for it to be fixed, still no progress so I'll move on to another app instead of continuing to miss out on sales.
Hi Rob,
This is Sharky, Team Supervisor here at Kiwi Sizing.
I apologize for the problems you've encountered with our app. This is not the type of support experience we would like you to have, and I apologize for failing to meet your expectations.
I sent you an email so we can talk about how we can improve this situation. I know you've already uninstalled our app, but please know that if you give us a chance, we will do everything we can to resolve this as soon as possible.
Respectfully yours,
Sharky
Team Supervisor - Kiwi Sizing
Size recommendations are inaccurate. How can I improve? I put all the measurements and set it up correctly I believe. Please help
Hi Milpali,
Thank you for reaching out. We just sent you an email to help. We want to make sure you have the best experience possible with Kiwi. Could you check your email inbox? Our customer service representative is ready and wants to make sure you have a delightful experience using Kiwi. We will get your issue resolved quickly there.
Best,
Serge
Hi there! We've tried to reach out to you several times over the past few weeks to get more information about the problems you're facing with Kiwi, but we don't seem to be able to make contact. If you're open to it, I'd love to set up a call to chat about the issues you've experienced with Kiwi. Please let me know!
Best,
Hannes Bez | Director of Customer Experience
Hi there! It looks like you're unhappy about your experience with Kiwi, but we're not sure what the problem is. We don't have any support tickets for your store. I'll reach out to you by email - we'd really love to help!
Hannes Bez | Director of Customer Experience