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Very bad Support. I am waiting over a week for help. They reply after 1 day only write 1 sentence and are offline again for a day.
Thank you for your direct and honest review. I'm truly sorry about the poor service you received. We set high standards for ourselves and we have not met those standards.
I've reached out to you directly by email with further details, and I noticed our team is already working with you to resolve your issues. I will personally oversee this matter until it's fixed to your satisfaction, and we'll take steps to make sure we do better next time.
Regards,
Hannes Bez
Customer Experience Lead
stopped working during the busiest time of year!! BFCM! no support after hours , had to switch fast to another app as we were losing sales. What a joke.
We apologize for the problems you encountered! I know you switched to another app already, but I've reached out to you directly by email in any case to see if we can make amends. Thank you for taking the time to write to us - we hold ourselves to higher standards than this.
The size chat is great, but I can not find a way to contact with your team.
I have a problem about the size quick view, it has no effect in my current theme, but I can not get any help.
Also, this app will distort the pictures when you use the Shopify theme Avenue
Hi Mewow team!
It seems like we are having some challenges both ways— as we have tried emailing you several times to help sort through this issue (directly emailing you May 30, June 8 and again today). In case the email gods aren't smiling in our favor, we are now chatting in to your chat on your site to try to reach you. We've even searched instagram to try and find another contact for you!
Email us at help@kiwisizing.com if you aren't getting our emails and we can fix this issue for you!!
Thanks!
-Lauralynn at Kiwi
Excellent app but the Brazilian bra sizes are missing from the advanced size recommendation. Do you have any plans to include Brazilian bra sizes?
Great App. The best if you need to show a size chart....and a special thanks to the support service. I never seen a so fast and helpfull assistant!!! Grazie from Kisene.shop
Wow, thank you! Happy we could help out!
very good and useful application and back support is good.
Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app.
The Kiwi Size Chart app has really saved us! We were constantly getting questions about our size chart because we simply had it as an image in our product pictures. The Kiwi app was so simple to set up and the results are spectacular! This is easy to locate for our customers and looks very professional. I wish we would have discovered this app sooner. Jump right in and give it a try!
Great size guide app, good set up and quick response time from their Customer support. Would recommend!
Thanks so much for taking the time to write a review! We're really proud of our customer service. :)
We order and ship globally and sizes can be quite confusing (size 35 for a shoe, for example--what is that??) Anyway, this app provides a chart so that customers can decipher the different sizes and choose the appropriate one. Really cool.
Customer service was quick to respond. Excellent app. I actually have four stores using this app.I recommend it to you
Hi Mr. Saker team, thanks for the review. We love your implementation of size charts! With the size charts plus your marketing of the "PERFECT FIT PROMISE" , you are really optimizing conversion!