Omtaler (1 014)
Raffiner
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Etter vurdering
Update Apr 26:
Hannes reached out and the team did their best to recreate the charts for me. I appreciated this, but it did take 2 months with several communication issues such as support team members missing my messages. Seems like they are trying to improve their support process-I'm hoping to see this and thanks again.
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Decent size chart app with the slowest support I've ever seen. The team might as well be on Mars with their responses that take days. I migrated from woocommerce and they screwed up my charts in the process and deleted the original ones including the template. Now if they can't fix it, I have to recreate a dozen charts from scratch. It's costing me sales. Please hire competent people.
Thank you for your honesty. I apologize for this experience and the negative impacts it's had on your business. We set high customer service standards for ourselves - I'll be reaching out personally to make sure we turn this experience around for you. - Hannes Bez, Customer Lead
The customer care is horrible - no one responds when the app on the website is glitching
Thanks for sharing this feedback, and we're sorry for the frustration caused. While our team worked across multiple tickets to troubleshoot and update you, we recognize the delays and gaps in communication weren't acceptable.
This isn't the experience we would like you to have. You're feedback is important to us, and we will do our best to make this right. Someone from our team will be reaching out to you shortly to offer assistance.
-Kiwi Management Team
The app seems to have all the features I need and it's really easy to use; however, everything is very slow to load and change.
Thanks for taking the time to post this honest review. I'm truly sorry about the poor experience you've had with our app. I know we've lost your trust, but we've still reached out to you by direct email to see if there's anything we can do to improve and hopefully fix the situation. We made some recent changes to improve speed and performance - I'm hoping that would solve your main headache.
Hannes Bez | Director of Customer Experience
We’re sorry to see your 2-star rating and would love the chance to make things right.
Our team has tried reaching out a few times to learn more about your experience, but we haven’t heard back yet. If you’re open to it, please get in touch; we’re here and happy to help resolve any issues!
Hi team,
We noticed your review but didn't see any specific feedback. We also couldn't find any support tickets from your store. Someone from our team will be reaching out directly using the email listed on your Contact Us page to see how we can assist.
- Kiwi Management Team
Hey there Universe Store and team,
Can you please tell us more about this review? We couldn’t find any support requests from your store, but we’d really like the chance to help. If you’re open to it, please reach out so we can look into any issues you’re facing. One of our team members will also reach out to you through the email address you have linked through Shopify.
We look forward to hearing from you.
- Kiwi Management Team