Omtaler (794)
Raffiner
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Etter vurdering
Initially things started off positive. The person helping was responsive and tried to help, but when things were not working as planned, things shifted, responses lessened and then just stopped. I would check to see if any updates were happening on the site and things were happening but not for the better, mostly unsuccessful attempts to fix. Then I received it's working for me etc.(which was not the truth). Eventually, he explained based on a conflict from a different program my request couldn't happen the way I originally wanted, which was fine. Fast forwarding, he was able to make the alternate changes, but I only became aware of them because I kept checking to see if anything was happening. During that process he messed up a few things, and stopped communicating all together. In the end I just starting sending screenshots of how things looked. He eventually, put things back together, but had I not checked and started sending screenshots, I'm not sure what would have happened. Because things did workout in the end I'm leaving 3 stars, because there were honest attempts to support but somewhere along the line things took a drastic turn.
Hi Corporate Giggles and team,
Thanks for sharing such a detailed review. It's clear you were patient and proactive throughout a frustrating experience, and we genuinely regret that the communication fell short during a critical time. While it's good to hear things were ultimately resolved, your feedback highlights the importance of consistent follow-up, something we're actively helping the team improve. Your insights are a valuable reminder of where we can better support both merchants and their customers.
If you need further assistance or have additional questions, please don't hesitate to reach out to us!
This app shows in a wrong place about sizes. It is only half visible. How can I change it? It is a bug? Please help
Hi team Delikatessen team,
We're sorry to hear about the issue with the size display. We checked and didn’t find any support tickets from you, so our team will be reaching out directly to help.
You can also message us anytime through the chat widget in the app for faster assistance. We'll make sure it's resolved!
I really like the app, but im having som problems with it changing my store theme. I was using normaly, but at the new theme it doen't show, ene though its activated. I could use some help!
Hey there MONTI team!
We're sorry to hear about the issue you're experiencing. A member of our team has reached out to you to offer assistance. We look forward to hearing from you soon.
- Kiwi Management Team
i dont like that i am paying a fee monthly and then have to buy credits to import a size chart how annoying can that be. but everthing else is perfect
Hi LA MODE PERTH and team!
We appreciate your feedback! We understand that fees can be a concern, and we’re always looking for ways to improve our pricing.
If you have any questions or need assistance, our support team is happy to help. Thanks for sharing your thoughts!
I used Kiwi Sizing to display size charts on my Shopify store, and while the app functions basically as advertised, their pricing model leaves much to be desired. On principle, I have disabled from my store and will be removing the app.
The Ultimate Plan starts at $12.49 USD monthly, which seems reasonable until you delve into the fine print. They charge extra fees based on the number of web orders you receive:
$0 extra for less than 100 orders
$5 extra for 100–500 orders
$20 extra for 500–2,000 orders
$60 extra for 2,000–6,000 orders
$120 extra for 6,000–10,000 orders
$200 extra for 10,000–20,000 orders
$350 extra for more than 20,000 orders
To put it into perspective, it's like hiring a plumber to fix your pipes, and then being charged not just for the repair, but also an ongoing monthly fee based on how much water you use afterward. It doesn't make sense to pay perpetually—and increasingly—as your usage grows for a service that was set up once.
Furthermore, a sizing chart is just one of many factors that contribute to the success of an online store. Even the world's best sizing chart won't boost sales if the site has poor products or a bad user experience. It feels inappropriate for Kiwi Sizing to implement a pricing model that scales with my store's success, almost as if they're taking credit for increased sales that result from a multitude of other efforts.
While I appreciate the functionality of Kiwi Sizing, I can't recommend it to other store owners who are mindful of scalable and fair pricing. Unless they reconsider this approach, I'd advise looking for alternative solutions that offer transparent and reasonable pricing without tying costs to your store's performance.
Hi there, Thanks for this super thoughtful feedback. We are actually going to review our pricing soon, and. I'd love to be able to talk to you 1:1 to get more of your feedback on how we can improve it. I will reach out to your email to see if you are open to this. Again, thanks for sharing this feedback on our pricing -- we really appreciate the time you took to detail out your thoughts.
-Lauralynn
new still learning
Hi MY$TOAR and team!
Thanks for taking the time to leave a review. We understand there's a learning curve when getting started, and we're here to make that as smooth as possible.
If there's anything you're unsure about or need help with, please don’t hesitate to reach out to our support team. We’re happy to walk you through the setup and make sure you get the most out of the app. Your experience matters to us, and we’re committed to helping you succeed.
vrey nice
Hi there STYLE TEG and team!
Thank you for taking the time to leave a review. Though I can see that you've already uninstalled, can you please tell us more about your experience? We'd love to hear your feedback as it helps us to continue to improve our app.
We hope to hear from you soon!
没有中文
Hi there Petorverse team!
Thanks for your feedback. While our app currently supports English, we appreciate your suggestion and are always looking to improve. We'll share this with the team as we explore adding more language options to better serve all our users.
Update: this app used to be very good but the support is not responsive even after 4 days of waiting. It's hard to reach them although it is mentioned they are available every day. I have checked the chat logs and emails even spam folder and nothing! Very sad to see good apps like this lower their level of customer service after some time. Might switch to another app soon since the app is also throwing an error in our theme.
Old review Sep 2022: This app is very easy to work with and has lots of features. The support team is fantastic!! Highly recommend it
Hi Devoteewear! We love the images you use in the size charts. To be honest, we had never before known how to measure for activewear... until now!
So, thank you for teaching us! (Also, we are always around to help if you need anything)!
It's ok to use and does what it promises. It is very unfortunate that it does not support multilingual use - not even the native version. Shame.
Hey Urban Kit team, thanks for the review.
If you check out this post,
https://kiwisizing.com/blog/august-2019-updates-simple-table-editor/ , you will see we support multi-lingual for the advanced recommender and simple table editor. Check it out, and shoot us an email at help@kiwisizing.com, and we can help out!