Omtaler (1,099)
Raffiner
-
Etter vurdering
Easy to start using and build guides and recommenders. Initially had a hard time getting attention from the customer support, but they have improved since. Looking forward to see impact of better size guiding.
Thank you for leaving this detailed review. I'm so sorry you had such a poor experience with us, but I'm grateful you've given us the chance to fix it. I know we've worked with you over the past week to resolve your technical issues and answer your questions. I'm sure Kiwi's going to be a great fit for your business, and we'll do our best to make sure the service issues you encountered never happen again!
Hannes Bez | Customer Experience Lead
Update April 2023: After a painful period back and forth for several weeks the issue mysteriously was resolved. We are concerned about reliability as they did not seem to have actually done anything to correct it.
Jan 2023: 1 Star Review
We have used it for 4 years without issue, but since January it has stopped working on Mobile for users using safari. We have clearly reported this to support multiple times and get a "works fine on our end" response, but our testing and customer reports indicate it is not working.
If they pay attention to other reviews there is an issue that has been introduced to the software recently.
They don't seem to care and we will find another solution unfortunately.
Hi David, I appreciate you taking the time to post this honest and direct review. I agree that we let you down and I'm really sorry about that. Now it's up to us to turn this around for you.
I think it's important to note that your issues on mobile have very different roots from the other issues commonly reported in recent reviews (we're working very hard to resolve those, too!). I believe a communication error within our team resulted in the seemingly indifferent responses to your reports. That isn't acceptable, and I apologize for it. I've addressed those problems and will be overseeing this case personally until we resolve it.
I'll be sending you a separate email to follow up on this, and you'll hear from our support specialists in your most recent tickets as they log in for their shifts as well. We'll get this sorted out for you!
- Hannes Bez, CX Director, Kiwi
pretty easy!
great
Hi DifferentBreedOfficial and team!
Thanks for your feedback! We’re happy you’ve had a great experience so far. Is there anything we could do to make it even better for you?
We look forward to hearing from you!
BENE FINO AD ORA
Hi there parvanamaite team!
Thank you for taking the time to leave us a review! We'd love to know how we can provide a better experience. Is there anything in specific that needs to be improved to better suit your store's needs?
We hope to hear from you soon!
please review this chart for women in inch
Hi there The Shop America and team!
Thank you for your review! We’d love to help improve your experience and make sure our app meets your expectations. Could you share a bit more about what you’re looking for or any adjustments you'd like to see? Your feedback is important to us, and we’re here to assist you in any way we can.
We look forward to hearing from you!
Muy util
Hi there HOOKS team!
Thank you for taking the time to leave us a review, we really appreciate it.
Do you mind sharing more about your experience? Is there anything in specific that you didn't like? What can we do to improve our app to better suit your needs?
We hope to hear from you soon!
good
Hi PLAGG and team!
Thank you for leaving a review! Can you please tell us more about your experience? Is there anything we can do to improve our app to better suit your needs?
We hope to hear from you soon!
good enough
Hi there Adalas DE and team!
Thank you for taking the time to leave us a review. Can you please tell us more about your experience? What can we do to improve our app to better suit your needs?
We hope to hear from you soon!
so far so good, I just started the new account!
Hey there The Skull Lab and team!
Thank you for taking the time to leave us a review! We're glad that you're liking the app so far. Do you have any additional feedback that could help us improve your experience? Your input is important to us and we look forward to your response.
Thank you for choosing Kiwi!
