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So far so good
Hey there Canada Unite and team!
Can you tell us more about your experience? Your feedback is highly valuable to us as a business and we would like to know if you have any suggestions to improve our app.
We look forward to hear from you!
Handig als je doorhebt hoe het werkt, eerste keer vindt ik nog vrij lastig
Hi there VitaMantha and team!
Thank you for your honest feedback! We appreciate your review. Please know that we are always here to help. If you need assistance or have questions, please feel free to reach out to us by clicking on the chat widget within the app.
Thank you for choosing Kiwi!
IT WAS GOOD
Hey there Eraya team!
Can you tell us more about your experience? Your feedback is highly valuable to us as a business and we would like to know if you have any suggestions to improve our app.
We look forward to hear from you!
Good
Hey there Jacked In team!
My name is Sharky, I'm one of the Team Supervisors here at Kiwi.
Your feedback is very important to us. Could you please share more information about your review? Did you encounter any issues while setting the app up or do you have any questions that we can answer? Do you have any suggestions to improve our app?
I reached out to you through email and sent you a DM through Instagram. We are eager to make your experience better.
I hope to hear from you soon!
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Hi there Thrivio team,
Thank you for leaving a review for our app. Can you share more about your experience? We would love to understand what needs to be improved in order to provide you a better experience.
We hope to hear from you soon.
decent
Hi Narticlothing and team,
Thank you for taking the time to share your feedback with us. Can you tell us more about your experience? Are there any areas you noticed that need to be improved?
We'd love to hear from you soon.
Respectfully yours,
Sharky
Team Supervisor - Kiwi Size Chart & Recommender
It's ok to use and does what it promises. It is very unfortunate that it does not support multilingual use - not even the native version. Shame.
Hey Urban Kit team, thanks for the review.
If you check out this post,
https://kiwisizing.com/blog/august-2019-updates-simple-table-editor/ , you will see we support multi-lingual for the advanced recommender and simple table editor. Check it out, and shoot us an email at help@kiwisizing.com, and we can help out!
Update: this app used to be very good but the support is not responsive even after 4 days of waiting. It's hard to reach them although it is mentioned they are available every day. I have checked the chat logs and emails even spam folder and nothing! Very sad to see good apps like this lower their level of customer service after some time. Might switch to another app soon since the app is also throwing an error in our theme.
Old review Sep 2022: This app is very easy to work with and has lots of features. The support team is fantastic!! Highly recommend it
Hi Devoteewear! We love the images you use in the size charts. To be honest, we had never before known how to measure for activewear... until now!
So, thank you for teaching us! (Also, we are always around to help if you need anything)!
Somewhat disorganized, decent visual appeal however.
Thank you for providing an honest review. We appreciate your feedback and we'll work with our developers to improve the user interface and make it more organized.
Please let us know if there is anything else we can help you with!
The app itself is great! The support could help me a little out as well at the beginning. Sadly that changed. I made a reqeust around 3 weeks ago and they replied, that they will have a look at it. Then a day later they said, they will fix this now and do some CSS. Sadly after that, I contacted them many times and got only one reply saying he will chase this up with the colleague I was in contact before. And now since two weeks, there is not one reply from them. Contacted them many times, but don't get an answer anymore.
Thank you for taking the time to write this review. I'm so sorry about your poor support experience. You're right - we messed up, and we messed up repeatedly. We set high service standards for ourselves here at Kiwi and we failed to deliver on those standards. I apologize sincerely.
Now it's our duty to make amends. Someone on our team is reaching out to you immediately within the existing chat to make sure you receive proper service. We're also keeping your conversation in our priority queue to make sure that we respond promptly to all your messages. I will be checking in personally once a day as an additional failsafe.
I've reached out to you separately via direct email as well. If you have any other frustrations or concerns, please share them with me - I want to make sure you get the top quality service you deserve.
Regards,
Hannes Bez
Customer Experience Lead