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The app is practical. But unfortunately only available in English.
Hi there Pleist team,
Thank you for your honest feedback. We totally understand how important it is for your size charts to be available in other languages, please rest assured that our team is working hard to find ways to make this possible.
If you have any other questions, please don't hesitate to reach out!
@Update: The top has contacted me and they where sooooo helpfull! It was an amazing meeting where they give me the time to explain the issue in detail! Amazing service and the issue is solved :) Thank you @Hannes and @Lauralynn!
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I have been a loyal user of this application for many years, and generally, I have found it to be a satisfactory tool. However, my recent experience has significantly tarnished my view due to an unresolved technical problem persisting for four to five weeks. The core issue lies with the app's inability to allow translating app's translate the size chart into different languages.
The translation application involved has communicated that resolving this matter would be straightforward on their end; however, they are hamstrung without legal permission from the Kiwi app team. This necessary authorization has been pending for over a month now, leading to a standstill situation.
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During this period, the Kiwi support team's response has been disappointing. I have been advised repeatedly to await a resolution, but there appears to be no real sense of urgency or understanding of the critical nature of this issue from their side. The lack of a translated size chart has directly impacted our ability to cater to international customers, leading to lost orders and revenue.
It is disheartening to see the Kiwi team's nonchalant attitude towards what I believe is a significant problem affecting user experience and sales. This situation reflects poorly on the support infrastructure and customer service ethos of the company.
In conclusion, while this app has served me well in the past, the current lack of support and resolution regarding this technical issue forces me to reconsider its utility and reliability. I hope this review serves as a call to action for the Kiwi team to address and rectify the situation promptly.
Heopfully this review will reach the CEO and he/she might help us solving this issue in a couple of clicks. This is a test for the application wether they are able to understand and feel the urgent need of users.
I hope this review will bring an urgent change.
Hi Karim,
We apologize for the inconvenience that you've experienced with our app. Our VP, Lauralynn, has reached out to you through e-mail to get this sorted out.
Again, we're sorry for the issues you've encountered.
Respectfully yours,
The Kiwi Team
Love it
Hi team!
Thank you for taking the time to share your experience with us. We're truly happy to hear that you love our app.
If you need any help, please feel free to reach out to us!
The app is working well for us. Customer support is excellent. They respond quickly and have really effective reps to help with any issue.
I do wish the reporting side of the app worked a bit better.
Hi there Wild One team!
We are thrilled to hear that our support team was able to help you out! We know how important it is to get a prompt reply which is why we work hard to provide fast and accurate responses.
Thank you as well for sharing your feedback about reporting. This is already on our radar and hopefully we can get this improved during our next updates.
If you need further assistance or if you have any questions, you know where to reach us!
easy to create
Thank you for sharing your experience with us Sunlightswimwear and team!
Great app ,simple to use and very helpful
Hey there ReachSupra and team!
Thank you so much for your kind feedback! We're glad that you find our app straightforward to use.
If you need any help or have questions, please don't hesitate to reach out to us!
Had it for a couple hours. So far so good!
Hi there FIA L'PELT and team!
Thank you for sharing your experience with our app even if you just had it for a few hours. We're glad that you liked it!
If you need any help setting things up, please feel free to reach out to us. We're always happy to help!
I like the app, it's easy to set up and it's free.
Hi there SETTANTA team!
Thank you for leaving us a review! We're glad that you're having a great time using our app. Please feel free to upgrade to our paid plans to enjoy more features!
If you need help with anything, please don't hesitate to reach out to us. Thank you for choosing Kiwi!
Works good
Hi there Fixite and team!
Thank you for taking the time to leave us a review! Is there anything we can do to improve your experience? Your feedback is very important to us and we hope to hear from you soon.
Great!
Thank you for the 5-star review lavender.studio and team! We appreciate the support.