Avaliações (1.038)
Refinar
-
Por avaliação
I’ve been using KIWI for a full four years, but please take note: they refuse to export the data you’ve created on their platform. This clearly appears to violate principles around data portability under privacy policies or terms of service. If you don’t want to end up like me—unable to export your data after years of use—please choose carefully.
Four years of work is a serious investment, so we understand why this feels so frustrating. Not having a straightforward export option isn’t ideal, and we hear your concern around data portability.
We have reached out to you through your support ticket to explain the current situation. While a full export feature isn’t available yet, we are working on extracting the core data from your charts so you don’t lose what you’ve built. It may not come in a perfectly portable format, but the focus is on making sure your work remains accessible.
We’re continuing to coordinate this internally and will follow up with a clear update and timeline. Your feedback here is important, and it’s helping push improvements in this area.
- Kiwi Management team
Incredible app and customer service. Been using a Kiwi size calculator for my size guide page and my customers have told me how wonderful it is. I needed to restyle the colors of the app with new branding and was having difficulty. Markson went above and beyond to help me correct the issues I was having. Can't say enough good things, will continue to use this app for my clothing business.
This is wonderful to hear, thank you! We’re so glad Kiwi has been helpful for your size guide page and that your customers are enjoying the calculator. Markson will be happy to know his help with the new branding colors made a difference, and we’re excited to keep supporting your clothing business.
Kiwi size chart is a very powerful app that we have been using for some time now. The app gives the ability to add sizing details into a clear, responsive table as well as give the customer an option to display in different units such as CM & Inches, which is a huge feature. Their customer service is great as well. We recently had a conflict arise with a new Shopify theme, and the Kiwi team worked with us extensively to create a solution for us.
Hearing that Kiwi has been part of your setup for a while really means a lot. It’s great to know the size chart tables and unit switcher between cm and inches are making things clearer for your customers.
We also appreciate you sharing that experience with the Shopify theme conflict. Those situations can be tricky, so it’s good to hear our team was able to work through it with you and land on a solution together.
Thanks for sticking with us and for taking the time to share this 🙏
Great app, even better support!
We ran into a tricky technical issue with the size chart rendering on our theme, and Reg worked on it for weeks until it was properly fixed.
Never rushed, always responsive, and delivered a clean solution.
That kind of dedication is rare. Five stars well earned!
Thanks a lot!
That sounds like a frustrating issue to deal with, so it’s great to hear Reg stuck with it and got everything working smoothly in the end. We really appreciate you calling out the time and care he put in, especially with something as tricky as theme compatibility.
Thanks for trusting Kiwi and for the kind words!
This app has been a nightmare from the start. It constantly crashes on the product page and the size information is always wrong. Support is painfully slow and never actually solves anything, they just say they’ll look into it and then never follow up. As a paying customer, I expected at least basic help, but the problems have persisted for ages with no resolution.
The worst part: I was invited to a call thinking my issues would finally be addressed, but instead, I was yelled at by an employee for “asking too much” just because I wanted the colors and fonts to match my website branding, something every other app provides without issue. The attitude and lack of professionalism are unbelievable.
Do yourself a favor and stay far away from this app. It’s a waste of time and money. Absolutely horrible experience, never install!
Hi Portraits de Famille and team,
I’m really sorry to hear how frustrating this experience has been. Running into product page crashes, incorrect size information, and waiting on support without clear resolution would be incredibly frustrating for any store owner.
I was also concerned to read about your experience during the call. Conversations with our team should always feel helpful and respectful, and it’s disappointing to hear that the interaction left you feeling otherwise.
Your request to match the colors and fonts with your website branding is completely reasonable, and we understand how important that consistency is for your storefront.
We’ve just reached out to you directly by email so we can take a closer look at the issues you mentioned and review what happened with your previous support interactions. If you’re open to it, we’d really appreciate the chance to work through this with you and help get things back on track.
Thank you for sharing your experience with us.
- Kiwi Management Team
The application has its advantages, but also some drawbacks. For example, when synchronizing tables from one store to another, the tables cannot be edited directly; they must be duplicated first, and changes can be made only after that. Only the tables are synchronized, but not the other settings, which is also somewhat inconvenient.
In this regard, and with other settings as well, we received prompt and accurate assistance from Kiwi’s support team. Rayan fixed everything we couldn’t manage on our own and provided guidance on how to proceed if any issues arise.
Thank you for the thoughtful review and for laying out both sides so clearly. We understand how duplicating synced tables and managing settings separately can feel inconvenient, and we’re glad Rayan was able to step in quickly, fix what was needed, and guide you through the next steps.
I installed this app because it is one of the most popular size recommendation apps with a large number of positive reviews. Unfortunately, after testing it, I was quite disappointed. The biggest issue is that to fully use the app, you basically need the highest pricing plan. Even the Plus (Popular) plan has significant limitations regarding translations and the number of size charts, which makes it impractical for multilingual stores.
During setup, I encountered an overwhelming number of options and settings that, in my opinion, create unnecessary complexity rather than actually helping. The frontend presentation of the size charts also leaves a lot to be desired - sliders, ranges, and excessive visual elements make the entire experience feel overcomplicated and, instead of helping customers choose the right size, often make it more confusing.
On top of that, the monthly subscription price feels very high for what this app actually offers.
In the end, I decided to build my own solution. I spent two working days developing a custom size recommendation system tailored specifically to my store. The entire system runs on a single file plus JSON data, works quickly and reliably, and has a clean, user-friendly design without unnecessary gimmicks. That is why I genuinely do not understand the $24/month pricing for such a relatively simple piece of software.
Thank you for taking the time to share such detailed feedback. We’re sorry Kiwi did not feel like the right fit for your store, especially around plan fit, multilingual needs, and the setup experience.
Kiwi can be configured in simpler ways depending on the storefront experience a merchant wants, and we would have been glad to help review that with you. We do not see any support tickets from your store, so our team will reach out by email to better understand what you were aiming for and clarify whether a more focused setup could have matched your needs.
We hope to hear from you soon.
- Kiwi Management team
The support is excellent, and the app delivers a superb sizing solution
Excellent support and a superb sizing solution is exactly what we aim for. We’re glad Kiwi is working well for you and appreciate you sharing this!
I had a couple technical questions that were successfully resolved by the team within minutes! Excellent support and customer service. Ron and Reg were very helpful in this process. Loving the app
We're glad Ron and Reg could jump in quickly and get your questions resolved within minutes! We’re happy to hear you’re loving Kiwi and had such a smooth support experience.
Excellent and efficient. Very prompt and helpful. Resolved issue in minutes.
We really appreciate you sharing this! 😊
We're glad everything was sorted so quickly and that the support felt helpful along the way. We know how important it is to keep things running smoothly, so it’s great to hear the issue was resolved in minutes.
If you ever need a hand again, we’re just a message away!
