Antal per omdömesnivå
  • 93 % av omdömena har 5 stjärnor
  • 2 % av omdömena har 4 stjärnor
  • 1 % av omdömena har 3 stjärnor
  • 0 % av omdömena har 2 stjärnor
  • 4 % av omdömena har 1 stjärnor
21 oktober 2022

We've been using this app for many months now. It was reliable up until we started to have issues on some products. The support has been really bad, they've been dragging us for one week to solve the issue, and it's not even solved yet !! We opened many tickets and it's starting to hurt our business as customers cant find the size guide they are looking for and we are not being able to edit any guides on the back office.. Errors everywhere! We are seriously thinking to switch to another app you should too if you'r reading this!

Flotte | Vêtements Imperméables Recyclés et Colorés
11 månader användning av appen
Staytuned svarade 24 oktober 2022

Thank you for taking the time to reach out to us. I apologize for the problems you've experienced recently with our app, and I'm particularly sorry about the inconsistent customer service we've provided through this period.

I know our team reached out to you immediately after you posted this review and are already working hard to resolve these issues for you. I appreciate your patience as we get this all sorted out. I'll be overseeing progress personally until everything's fixed and you let us know you're happy with the outcome.


Hannes Bez
CX Lead - Staytuned (Kiwi)

9 juni 2023

I was initially really excited when I discovered this app. The perspective of utilizing the size recommender to enhance the customer experience was truly promising. However, my enthusiasm quickly waned when I realized that the size recommendations provided by the app were inaccurate, despite providing all the necessary sizing information.

Seeking a resolution, I promptly reached out to the support team for assistance in rectifying the issue and getting the app up and running smoothly. Unfortunately, my disappointment persisted as the support team failed to address my concerns effectively. They assured me that they would examine the sizing charts and make the necessary adjustments, but it has now been nearly two months, and no progress has been made.

This situation is deeply regrettable because the app's features appeared to be excellent, and I was genuinely looking forward to implementing them in my store. However, after two months of having the app installed and being charged, I have been unable to enable it or benefit from its functionalities.

Overall, I am extremely dissatisfied with the inaccurate recommendations and the extremely poor support experience I have encountered. Dealing with the app's support team has been nothing short of a nightmare. Their promise to "have a look" at the issue has resulted in weeks of waiting without any meaningful updates or resolution. As someone who has been using Shopify for nearly five years, I can confidently say that this has been the worst support experience I have ever had with any app thus far.

Techno Outfit
3 månader användning av appen
Staytuned svarade 9 juni 2023

Hi Omar. I appreciate you taking the time to leave this review. I'm sorry for the issues you've encountered with our app, and for the experience you've had with our support team.

I sent you an email with additional information on how we would like to proceed with this issue. I hope you choose to continue doing business with us. We really do care about your experience. We will do better.

Thank you,

Team Supervisor - Kiwi Sizing

12 september 2023

Has never worked on my site. Contacted support and received replies but it seems like there's a disconnect between support and the actual developers who can fix the problem. Waited 4 days for it to be fixed, still no progress so I'll move on to another app instead of continuing to miss out on sales.

Forever Everton
3 dagar användning av appen
Staytuned svarade 13 september 2023

Hi Rob,

This is Sharky, Team Supervisor here at Kiwi Sizing.

I apologize for the problems you've encountered with our app. This is not the type of support experience we would like you to have, and I apologize for failing to meet your expectations.

I sent you an email so we can talk about how we can improve this situation. I know you've already uninstalled our app, but please know that if you give us a chance, we will do everything we can to resolve this as soon as possible.

Respectfully yours,
Team Supervisor - Kiwi Sizing

28 november 2022

It was a great app. Easy to use, effective, until it completely stopped working for weeks. We've waited and waited for a solution or information from support, but had no info, no fix, nothing. For this reason, we left for another app which was disappointing. An unreliable app is worse than a bad app IMO.

Both& Apparel
Mer än ett år användning av appen
Staytuned svarade 30 november 2022

Thank you for this direct and honest feedback. You're right - we let you down at a critical time. This pains me because we care deeply about our customers' experience. I'll be reaching out to you directly to touch base about your issues - I can't promise that we'll be able to rectify things as quickly as you might need, but I promise you we'll treat your problems as a priority and do our very best to make this right.

27 november 2022

on the busiest time of the year (black friday) app decides to crash, have no access to the back end and charts take forever to load on product pages. Definitely ditching this app as soon as possible!

Bicycle Booth
Mer än 3 år användning av appen
Staytuned svarade 28 november 2022

Thank you for taking the time to send this review. We're so sorry about the issues you're struggling with! We've reached out to you by email already to get you back up and running ASAP.

16 januari 2023


Ungefär ett år användning av appen
Staytuned svarade 16 januari 2023

Hi Huedee team.
We apologize for the problems you encountered! We've reached out to you directly by email, to see how we can resolve the issue.
Thank you for taking the time to write to us - we hold ourselves to higher standards than this.

27 november 2022

stopped working during the busiest time of year!! BFCM! no support after hours , had to switch fast to another app as we were losing sales. What a joke.

The Steel Shop
7 månader användning av appen
Staytuned svarade 28 november 2022

We apologize for the problems you encountered! I know you switched to another app already, but I've reached out to you directly by email in any case to see if we can make amends. Thank you for taking the time to write to us - we hold ourselves to higher standards than this.

9 juli 2023

Size recommendations are inaccurate. How can I improve? I put all the measurements and set it up correctly I believe. Please help

Ungefär en timme användning av appen
Staytuned svarade 10 juli 2023

Hi Milpali,

Thank you for reaching out. We just sent you an email to help. We want to make sure you have the best experience possible with Kiwi. Could you check your email inbox? Our customer service representative is ready and wants to make sure you have a delightful experience using Kiwi. We will get your issue resolved quickly there.



17 oktober 2022

Very bad Support. I am waiting over a week for help. They reply after 1 day only write 1 sentence and are offline again for a day.

Naturana Onlineshop
7 månader användning av appen
Staytuned svarade 19 oktober 2022

Thank you for your direct and honest review. I'm truly sorry about the poor service you received. We set high standards for ourselves and we have not met those standards.

I've reached out to you directly by email with further details, and I noticed our team is already working with you to resolve your issues. I will personally oversee this matter until it's fixed to your satisfaction, and we'll take steps to make sure we do better next time.


Hannes Bez
Customer Experience Lead

19 september 2023

Ungefär 7 timmar användning av appen
Staytuned svarade 21 september 2023

Thanks for the honest feedback. Were you upset about something within the app? It's important for us to understand what your issues were so we can improve our services for everyone, but we unfortunately don't have a record of any contact with you. I would be very grateful if you could let us know what we could be doing to create a better experience for you and our other customers.


Hannes Bez - Director of Customer Experience