Recensioner (817)
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Disappointed with the cancellation process
The app itself works well, but the subscription cancellation process is a mess. I contacted customer support to cancel my subscription and was told it would be taken care of. I even asked for confirmation, but nothing was actually canceled. Later, I received an email from a different support agent telling me I had to manually switch to the free plan. That was never mentioned during the initial chat—very confusing.
I followed their instructions, switched to the free plan, and even uninstalled the app. Despite all that, I still got charged. Now I’m stuck trying to get a refund and completely disconnect from this app. Really frustrating experience. I won’t be using Kiwi again.
we're really sorry to hear about the confusion around the cancellation process, and we truly appreciate you taking the time to share this feedback.
We completely understand your frustration. While our team did respond with the steps to switch to the free plan, we recognize that this wasn't clearly communicated in the beginning. In the meantime, we've gone ahead and issued app credits to cover the most recent charge from our app, and we're glad to see your confirmation that it was received.
Thanks again for using our app. If there's anything else we can do to help, please don't hesitate to reach out.
- Kiwi Management Team
Unreliable app with major functionality issues. The "Import Product Table" feature is completely broken - the "Select" button is unresponsive. I've been reaching out to their support team for a week, but they still haven't fixed this basic problem. Save your time and look elsewhere.
We want to assure you that our team is fully committed to supporting our merchants. We've been actively responding to your support requests and asking for more details to troubleshoot, but we haven't received a reply.
Rest assured, we're working around the clock to resolve this as quickly as possible. Our team will reach out again shortly, and we're ready to assist whenever you're available.
We appreciate your patience and look forward to getting this resolved for you.
- Kiwi Management Team
Forced me to leave a review every time I tried to save a template.
Sorry to hear about your experience, and thanks for flagging this. The review request appears during setup but shouldn't block saving templates. That definitely isn't the intended experience. Our management team will be reaching out shortly to help resolve this and ensure everything's running smoothly. We'd love the chance to turn things around for you.
- Kiwi Management Team
The recent price increase is disappointing—it's no longer worth the cost compared to other sizing apps.
Thank you for your honest feedback. We understand your frustration with the recent price increase and appreciate you sharing your thoughts. The updated pricing reflects our ongoing investment in improving the app with new features, better performance, and enhanced support to deliver more value to merchants like you.
Also, your previous plan was part of our grandfathered pricing, which remained unchanged for existing users. Unfortunately, uninstalling the app reset this to the current pricing structure. We understand how this might feel frustrating, and we're happy to discuss how the improvements might better align with your needs moving forward.
-Kiwi Management Team
hello, i have reached out to support multiple times to get help only to be asked if the issue is still there. we have been unable to save a single size chart and have made 6 on company times and lost all of them because the save button doesnt work we are a premium customer and will be disputing charges with out company credit card as we have not had services. this app promises alot of things and falls very short and there responses to questions are almost a day apart. if you are running a ecom business and serious this is not the answer and will waste hours of times and short change you. overall this app may have been good but has went downhill very sad to see.
Hi Furry friends furnishing, we are so sorry for this sub-par experience. Our team is reaching out to make things right!
总是发生同样的问题，当我们点击尺码的时候，插件就消失了
We appreciate your feedback and understand your frustration. Our team worked diligently to resolve the issue and successfully fixed it twice, but unfortunately, the changes didn't apply due to the theme helper extension interfering with the settings.
We want to ensure everything works as expected, and someone from our team will be reaching out shortly to assist you further. We appreciate your patience and the opportunity to improve your experience.
- Kiwi Management Team
Incredibly complicated and customer UN friendly
When you ask support, you just get bombarded with links of incomprehensible articles.
Hi Lara's Latest,
Thanks for your feedback - we really appreciate it, even though it is not the experience we hoped you'd have!
We are so sorry for any frustration our app has caused. Our team is reaching out to see how we can make things right!
Worst support ever
Hi We Love Sloths team!
We're really sorry to hear about your experience. Based on the ticket history, it looks like the issue with the size chart and product description was resolved by our team members Zach and Arci. They identified a conflict with the Globo Swatches app, got the size chart modal showing again, adjusted its positioning, and addressed the description layout as well.
Someone from our team will be reaching out directly to check in and offer any further help if needed. We're here to make sure everything's working smoothly for you.
- Kiwi Management Team
the size chart can not be synced when you try to open a new store.
Thank you for your frank review.
We're sorry to hear that you had trouble with syncing the size chart in your new store. Our team will be reaching out to help resolve this as quickly as possible.
- Kiwi Management Team
on the busiest time of the year (black friday) app decides to crash, have no access to the back end and charts take forever to load on product pages. Definitely ditching this app as soon as possible!
Thank you for taking the time to send this review. We're so sorry about the issues you're struggling with! We've reached out to you by email already to get you back up and running ASAP.