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Great App it''s realy make your work easy and organized. at first a got a problem when display on disktop pc's it took a while by support team to fix this issue. other than that it's a good choice .
Tayseer M.
Hi Havanastar and team!
Thank you so much for taking the time to share the experience you had with our app and support team. Your feedback helps us a lot, and we really appreciate the support.
If you need help with anything else, you know where to reach us!
7/29 Edit: Their manager reached out to me and was able to fix the issue. Communicates much clearly and succinct relative to previous support experience
My recent experience with their customer support has been highly disappointing and unprofessional. I requested the installation of the size chart on a new theme as we are migrating to a new theme, along with some UI adjustments. Instead of implementing these changes on the new theme, they applied the UI adjustments across all of my themes, including the published one, resulting in bugs on my product page. Despite more than 12 hours passing, these issues remain unresolved. This level of support is unacceptable, especially considering I have been a loyal user for a few years now. While the product's features are adequate, the persistent UI issues and lack of competent support are significant drawbacks.
I'm happy we were able to connect with you and resolve your issues. I'm so sorry about your initial poor experience with us - thank you for being gracious enough to give us a chance to make things better!
Hannes Bez | Director of Customer Experience
There is something wrong with my website size table. I sent emails twice, from morning to evening, but no one replied. they used to help deal with it quickly. Now I don't know why it's so inefficient.
Thanks for being upfront! We're really sorry our support didn't respond as quickly as you expected. That's not the level of service we aim for. We'll reach out ASAP to get this fixed and make sure you're all set going forward.
- Kiwi Management Team
I have been facing an ongoing issue with the size chart integration on my website, and despite reaching out to Kiwi’s support team numerous times, the problem has yet to be resolved. Each time, I’m told the issue is fixed, only to find out it isn't. As a business owner running a clothing brand, an accurate size chart is critical for my customers, especially since over 50% of them use iOS devices, where the chart doesn't display correctly.
This technical glitch has severely affected my conversion rate and sales, costing me thousands in ad spend. Despite countless assurances that the matter has been escalated, it remains unresolved, showing a complete lack of genuine support. My patience is beyond tested, and I cannot recommend Kiwi's services due to their inability to fix this basic yet crucial feature. Proceed with caution if you're relying on them for an essential part of your e-commerce setup.
Thank you for your honest feedback. We understand the inconvenience this may have caused your business. Our team will be reaching out immediately to ensure this issue is fully resolved.
- Kiwi Management Team
Fantastic app! I've had a great experience using it so far. Daniel provided super fast and friendly support, helping me out with any questions I had. The app works seamlessly and has really enhanced my store. Highly recommend!
Hey there K'mana London and team!
Thank you so much for sharing your wonderful support experience with Bunny! We're glad that he was able to quickly provide the answer you needed.
If you need help with anything else, you know where to reach us!
Good app, does have a learning curve and it can look overwhelming at first. But they got litteraly everything you need and the support is great with assisting! Once you get the hang of it, you wont want anything else. this app is a MUST have for fashion stores!
The app’s customer support is fantastic. They always take the time to understand my issues and think along with me to find the best solution. Every problem I’ve had has been quickly and effectively resolved. It’s great to know I can rely on them!
Hi there Van Tuyl and team!
Thank you so much for the wonderful review! We're glad that you had an amazing experience with our support team. We'll make sure that they are recognized for their hard work.
If you need further assistance, you know where to reach us!
Amazing support and a great program to use...I love the import from excel feature because it saves us lots of time...
Hi Outrank Brand and team!
Thank you so much for taking the time to share the experience you had with our app! We assure you that we will continue to improve our app and add features that you will surely love!
If you need help or have any questions, please don't hesitate to reach out to us. Thank you for choosing Kiwi!
The App works great, and Size charts look really clean. But the best part is the top-notch support. Always there to help you and solve your issues. Amazing team!
Hey there Salty Sun team!
Thank you so much for your kind feedback! We're glad that you had an amazing experience with our support team. They'll surely be excited to see your review.
If you need help with anything else, you know where to reach us!
Does everything I need.
We're glad that our app meets your needs Fayad team! Thank you for choosing Kiwi!