评论 (799)
优化
-
按评分
Love this app, really makes my size chart look good. It took me no time to setup! I hope to spend more time with it in the coming weeks to improve. Love that I can put my own photos in because us plus-size girlies need to be represented properly!
Hey there Thicket Adventure and team!
Thank you for sharing this! We're so happy to hear the setup was quick and that you're loving the custom photo feature. We're glad the app helps you showcase that.
Looking forward to supporting you as you continue to customize and refine your size chart!
Disappointed with the cancellation process
The app itself works well, but the subscription cancellation process is a mess. I contacted customer support to cancel my subscription and was told it would be taken care of. I even asked for confirmation, but nothing was actually canceled. Later, I received an email from a different support agent telling me I had to manually switch to the free plan. That was never mentioned during the initial chat—very confusing.
I followed their instructions, switched to the free plan, and even uninstalled the app. Despite all that, I still got charged. Now I’m stuck trying to get a refund and completely disconnect from this app. Really frustrating experience. I won’t be using Kiwi again.
we're really sorry to hear about the confusion around the cancellation process, and we truly appreciate you taking the time to share this feedback.
We completely understand your frustration. While our team did respond with the steps to switch to the free plan, we recognize that this wasn't clearly communicated in the beginning. In the meantime, we've gone ahead and issued app credits to cover the most recent charge from our app, and we're glad to see your confirmation that it was received.
Thanks again for using our app. If there's anything else we can do to help, please don't hesitate to reach out.
- Kiwi Management Team
I'm using this and loving it so far. Good thing is I found some issue that size chart button disappear when changing the variant. Team resolved it on same day.
Hi there Vanshitaaz team!
Glad to hear you're loving the app! We appreciate you bringing the issue to our attention, and we're happy our team could resolve it so quickly.
If you ever need anything else, you know where to reach us!
The support team was very helpful in navigating the changes we needed to make with our newly upgraded website and theme. Zach was a delight to work with and this app is definitely one to recommend!
Hey The ANJELMS Project and team!
Thanks for the great review! We're glad Zach and the support team could help you smoothly transition with your upgraded site. It's rewarding to see Evey continue to deliver value through every stage of your store's growth.
If you need help with anything else, you know where to reach us!
Their response time was simply amazing - every question I had was answered so quickly. Highly recommend this app and their exceptional service to any business owner looking for a size chart app!
Hey there BAS Bride and team!
Thanks so much for the kind words! We're thrilled to hear our team was able to support you quickly and clearly. Helping merchants like you get up and running smoothly is exactly what we aim for.
If you need help with anything else, please don't hesitate to reach out!
Acri was great! I reached out very frustrated about learning to create multiple size charts and he was kind, knowledgeable and EXTREMELY helpful. He helped with creating the charts, and provided instructions on how I can make changes and also made a loom for me on how to use the 3 charts. AMAZING! He made this such a pleasant experience.
Hey there Sunny Nook Shops and team!
Thanks for the fantastic feedback! It's great to hear how Arci's support turned a frustrating situation into a smooth and empowering experience. Personalized guides and walkthroughs like the Loom video really make a difference. We're glad you felt supported every step of the way!
If you need help with anything else, you know where to reach us!
I had an issue getting the size chart to show after changing my theme. I asked for help and they set things up for me the way that I wanted quickly. With it being the weekend I thought I would have to wait until Monday and that wasn’t the case. I 100% recommend!
Hi there Projects817 LLC and team!
Thank you for the wonderful review! We’re so glad our team could quickly set things up for you, even over the weekend. Your recommendation means the world to us!
If you ever need anything else, you know where to reach us!
The charts are so useful to my customers. I had an issue where I wanted to move where the chart is displayed; Kiwi support sorted this out very quickly. This app comes highly recommended
Hi Om-Style team!
Thank you for your wonderful review! We're so glad to hear the size charts are helping your customers and that our support team could quickly assist with your display adjustment. We appreciate your recommendation!
If you need help with anything else, you know where to reach us!
Very helpful customer service. if you cant figure out something with the app they always just do it for you :)
Hey there Lacceti team!
Thank you so much for taking the time to share your experience! We're glad that our team was able to help you out.
If you need help with anything else, you know where to reach us!
Does exactly what I need and has saved me several times with customers when they are ordering. I hear a lot how they love to be able to see sizing for the items they are purchasing.
Hey base5280 and team!
Thank you for your fantastic review! We're thrilled to hear the app has been a reliable tool for you and that your customers love the sizing feature. Helping you create a smooth shopping experience is what we strive for!
If you need any help or have questions, please don't hesitate to reach out to us!