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This team has been wonderfully helpful in moving my size guide to where I wanted it on my site - very fast and very professional support.
Hey there teachngear and team!
Thanks a lot for your kind words! We're happy to hear the team was able to quickly get your size guide placed just right. Providing fast, hands-on support like this is exactly what we aim for.
If you need further assistance, you know where to reach us!
Love this app, really makes my size chart look good. It took me no time to setup! I hope to spend more time with it in the coming weeks to improve. Love that I can put my own photos in because us plus-size girlies need to be represented properly!
Hey there Thicket Adventure and team!
Thank you for sharing this! We're so happy to hear the setup was quick and that you're loving the custom photo feature. We're glad the app helps you showcase that.
Looking forward to supporting you as you continue to customize and refine your size chart!
Markson was a great help in getting the size chart adjusted this app has given me a fast response time and manage to resolve my issue. Excellent choice and highly recommend
Hi Everyday Sandals and team!
Thanks so much for the great feedback! We're glad Markson could quickly sort out your size chart adjustments. It's awesome to hear the app and support team made a strong impression.
Please don't hesitate to reach out if you need help with anything else!
These guys are fantastic, they helped me get the exact look I was going for when I provided a mockup and the result is perfect. I'm really happy with using them and have been using them for almost 2 years now. Their size recommender is clean and works well. Great work guys!
Hey there Peak Moto and team!
Thank you for your amazing review! We're thrilled to hear that our team could bring your vision to life and that you've been happily using us for nearly two years! We truly appreciate your support!
If you need help with anything else, you know where to reach us!
Disappointed with the cancellation process
The app itself works well, but the subscription cancellation process is a mess. I contacted customer support to cancel my subscription and was told it would be taken care of. I even asked for confirmation, but nothing was actually canceled. Later, I received an email from a different support agent telling me I had to manually switch to the free plan. That was never mentioned during the initial chat—very confusing.
I followed their instructions, switched to the free plan, and even uninstalled the app. Despite all that, I still got charged. Now I’m stuck trying to get a refund and completely disconnect from this app. Really frustrating experience. I won’t be using Kiwi again.
we're really sorry to hear about the confusion around the cancellation process, and we truly appreciate you taking the time to share this feedback.
We completely understand your frustration. While our team did respond with the steps to switch to the free plan, we recognize that this wasn't clearly communicated in the beginning. In the meantime, we've gone ahead and issued app credits to cover the most recent charge from our app, and we're glad to see your confirmation that it was received.
Thanks again for using our app. If there's anything else we can do to help, please don't hesitate to reach out.
- Kiwi Management Team
Arci did a great job with my request and in under 5 minutes, we were finished. Thank you!
Hi Dark Muse Threads and team!
We appreciate your kind words! We're thrilled Arci could handle your request so quickly. Fast, effective support like this is exactly what we strive for.
Please don't hesitate to reach out if you need help with anything else. Thank you for choosing Kiwi!
I had a great experience with the support team at Kiwi Size Chart. Arci was incredibly helpful, friendly, and quick to respond. He solved my issue efficiently and made the whole process smooth. Highly recommend their service!
Goed en vooral snel geholpen! Goede communicatie, zeker een aanrader alleen voor de service al, dan heb ik het nog geeneens over de vele mogelijkheden van de app gehad.
Hi Matakana Boutique and team!
Thanks so much for the great review! We're glad you appreciated the fast support and clear communication. It's awesome to hear the service alone already stood out.
If you need help with anything else, please feel free to reach out!
I'm using this and loving it so far. Good thing is I found some issue that size chart button disappear when changing the variant. Team resolved it on same day.
Hi there Vanshitaaz team!
Glad to hear you're loving the app! We appreciate you bringing the issue to our attention, and we're happy our team could resolve it so quickly.
If you ever need anything else, you know where to reach us!
This app shows in a wrong place about sizes. It is only half visible. How can I change it? It is a bug? Please help
Hi team Delikatessen team,
We're sorry to hear about the issue with the size display. We checked and didn’t find any support tickets from you, so our team will be reaching out directly to help.
You can also message us anytime through the chat widget in the app for faster assistance. We'll make sure it's resolved!