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The team at Kiwi was very helpful throughout and continued their assistance even though we had to deal with many diverse issues. Every team member picked up where we had left off and I am glad to say everything ended up looking great - they even helped in a n advisory capacity to improve our original size chart execution.
Hi there SPHERE team!
Thank you for your kind words and for recognizing the team's dedication! We’re so glad to hear that our support was seamless and that we could assist with both technical fixes and improvements to your size charts. It’s always our goal to ensure things not only work well but look great too!
If you need help or have any questions, please don't hesitate to reach out!
Forced me to leave a review every time I tried to save a template.
Sorry to hear about your experience, and thanks for flagging this. The review request appears during setup but shouldn't block saving templates. That definitely isn't the intended experience. Our management team will be reaching out shortly to help resolve this and ensure everything's running smoothly. We'd love the chance to turn things around for you.
- Kiwi Management Team
Inconsistent, doesn't always work. Size recommended stopped showing and working, and then the pop up size chart stopped showing Dec. and no reason why. Uninstalling.
We're sorry to hear about the issues you've encountered with our app. We haven't received any recent support tickets from you, and we also haven't seen similar reports from other merchants regarding these issues. It’s possible that the issue might be related to other recent changes made to your store.
That said, we'd love the opportunity to help make things right. Our team will be reaching out to you shortly to provide assistance and ensure everything works smoothly.
-Kiwi Management Team
Fast and direct to the point, thanks!
Hey there LUUKAA team!
We're glad that we were able to help you out! If you need assistance with anything else, you know where to reach us.
Thank you for choosing Kiwi!
Great app and service, only too expensive.
Thanks for the positive feedback Aliams team! We're glad you're enjoying the app and service. We've shared your pricing comment with the team, as it's important for us to keep delivering value that matches your expectations.
A flexible app with so many neat options. Plus, a great support team behind it who helped me with a custom configuration that I had in mind.
Hi there Coolchy team!
Thank you for your wonderful review! We're so glad you're enjoying the app's flexibility and that our support team could assist with your custom configuration.
If you ever need anything else, we're here to help!
I had some difficulties trying to implement the size chart in the right place. Support helped me within 24h.
Hey there Zinara and team!
Thank you for your review! We're glad our support team could assist you quickly and get your size chart placed correctly.
If you ever need further help, yo know where to reach us!
Easy to use and set up. Great customer service. They responded quickly and will work with you to solve your issues. Great customer service
Thank you for your review Kozzyco and team! We're glad you found the app easy to use and set up.
If you need help with anything, Please don't hesitate to reach out to us!
We have used them for years! Great support, Highly Recommend for when you want many size charts.
Hi there michail team!
Thank you for your loyalty and continued support over the years! Your recommendation means a lot to us.
If you need help or have any questions, you know where to reach us!
The customer care is horrible - no one responds when the app on the website is glitching
Thanks for sharing this feedback, and we're sorry for the frustration caused. While our team worked across multiple tickets to troubleshoot and update you, we recognize the delays and gaps in communication weren't acceptable.
This isn't the experience we would like you to have. You're feedback is important to us, and we will do our best to make this right. Someone from our team will be reaching out to you shortly to offer assistance.
-Kiwi Management Team