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Daniel is so helpful and answers right away. He is so polite and very willing to help. We use this size chart to increase our sales, and we definitely recommend this to all entrepreneurs
Thank you for your review! Yeah, Daniel's fantastic, isn't he?
We've been using this app for many months now. It was reliable up until we started to have issues on some products. The support has been really bad, they've been dragging us for one week to solve the issue, and it's not even solved yet !! We opened many tickets and it's starting to hurt our business as customers cant find the size guide they are looking for and we are not being able to edit any guides on the back office.. Errors everywhere! We are seriously thinking to switch to another app you should too if you'r reading this!
Thank you for taking the time to reach out to us. I apologize for the problems you've experienced recently with our app, and I'm particularly sorry about the inconsistent customer service we've provided through this period.
I know our team reached out to you immediately after you posted this review and are already working hard to resolve these issues for you. I appreciate your patience as we get this all sorted out. I'll be overseeing progress personally until everything's fixed and you let us know you're happy with the outcome.
Regards,
Hannes Bez
CX Lead - Staytuned (Kiwi)
We had a look at other size guide apps, and found Kiwi to be the best. Support is fast and helpful. The app isnt perfect yet, but I'm sure these guys are working hard to make even better.
Hey Justin, thanks for an amazing review!
We're glad you found Kiwi to be your store's best Sizing and Recommender app! Your feedback is extremely important to us as it plays an important role in ensuring our app continues improving. If you have anything in mind, message us, and we'll be happy to help!
Really easy to use once you get the hang of it. Very advanced features and really cool customizable options. Sam was an absolute legend dealing with my incessant questions. Superb customer service. Highly recommend.
Great support and the best-looking app of its kind on the market 100%, with a little simple editing the link to the table and the chart itself, looks great on any site.
I have just installed this app and was trying to set it up to work for the sizing chart I needed. The support was instant and it works perfectly now for what I needed. Was up and running within the day. Thank you so much. Debbie
De lo mejor que hay en apps para guías de tallas. Mi única observación es que deberían hacer el proceso de recomendación más simple e intuitivo. Por lo demás, buen trabajo. A seguir mejorando.
for starters, the customer service and installation support was amazing. as for the technology - it's even better. one of the most advanced size charts on shopify by far and really excited to use it to its full capabilities. highly recommend. i specifically enjoy the size recommender feature which makes it very simple for customers to enter their info and figure out what size items they should buy based on our custom cuts.
Fabulously usable. Being able to copy and paste from existing tech packs is a life saver. Please make the templates easier to access - it's quite convoluted to get to edit the templates.
I have been hoping for an app like this for 20 years! Glad to see you have continued to develop and improve it! Just plugged into my store last week and have found it to be well built. I have 48 sku's in my bras and need to figure out the calculator recommender - but so pleased thus far!
Thanks for this great review! We're just so happy you've found the right fit with Kiwi ;) I know our team's already reached out to help get you sorted with the recommender. Always glad to be of service!