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perfect
Thanks, KIROVA Fashion! We’re happy Kiwi has been a perfect fit for your store.
so-far-so-good. It's been easy to understand.
We're glad to hear it’s been easy to understand so far, that’s exactly what we aim for. We’d love to make it a full 5-star experience, what could we improve for you?
they help me through a problem i had in a matter of seconds!! the questions database was on point!! thanks a lot Kiwi Team
Josehp heeft mij uitstekend geholpen. Hij reageerde erg snel, was erg beleefd en dacht goed mee. Dankzij zijn snelle en professionele aanpak was het probleem ook snel opgelost. Zeer tevreden over de service!
Goed geholpen, alleen duurde het wel wat langer dan waar ik op hoopte, maar wel goede communicatie en goed hulp aangeboden gekregen, dus ik ben tevreden
Would have been great to have a second "text" column, to allow us adding the EU Sizing without the cm/inches conversion tool bugging.
And The app pluging on the page aint working : it doesn't show anything on the page. I do have to manually add liquid code to enable Kiwi.
Hi Jelly Kvlt and team,
Thank you so much for your feedback. Your input is important to us as it helps us to continue to improve our app. We will do our best to improve our service.
If you have any questions, you can reach out to our team. Thank you for choosing Kiwi!
7/29 Edit: Their manager reached out to me and was able to fix the issue. Communicates much clearly and succinct relative to previous support experience
My recent experience with their customer support has been highly disappointing and unprofessional. I requested the installation of the size chart on a new theme as we are migrating to a new theme, along with some UI adjustments. Instead of implementing these changes on the new theme, they applied the UI adjustments across all of my themes, including the published one, resulting in bugs on my product page. Despite more than 12 hours passing, these issues remain unresolved. This level of support is unacceptable, especially considering I have been a loyal user for a few years now. While the product's features are adequate, the persistent UI issues and lack of competent support are significant drawbacks.
I'm happy we were able to connect with you and resolve your issues. I'm so sorry about your initial poor experience with us - thank you for being gracious enough to give us a chance to make things better!
Hannes Bez | Director of Customer Experience
La aplicación cumple con su cometido de forma notable. La creación de tablas y contenido es sencilla y dinámica. La posibilidad de aplicar formulas propias al recomendador de tallas funciona muy bien. Es una aplicación que cumple perfectamente mis expectativas en algunos casos superándolas. La única pega que le veo es que el botón modal link de activación en la ficha de producto tarda un poco en aparecer. He visto que es un tema tratado en FAQ pero no he tenido tiempo de averiguar si siguiendo las recomendaciones se soluciona esta pequeña incidencia.
Hey there Oscar!
Thank you so much for your detailed review. I reached out to you through the support ticket so we can take a look at the drawback you mentioned.
I hope to hear from you soon!
Respectfully yours,
Sharky
Team Supervisor - Kiwi Size Chart & Recommender
O recomendador de tamanho não é muito fidedigno. Tive que desativar porque induz o cliente em erro.
Obrigado pelo seu feedback; ele é muito importante para nós.
O recomendador de tamanho funciona com base nas informações configuradas pelo lojista (tabelas, regras e dados de produto), e em alguns casos pode precisar de ajustes para refletir com mais precisão as medidas reais dos produtos.
Nossa equipe de suporte está sempre disponível para ajudar a calibrar o recomendador e melhorar os resultados para seus clientes. Já entramos em contato para entender melhor o seu caso e ficaremos felizes em ajudar a configurar tudo corretamente, caso queira tentar novamente.
Agradecemos por compartilhar sua experiência e por nos ajudar a melhorar continuamente o app.
JOSEPH helped me fix my issue with placing the chart button, really recommend this app!!
