評論 (1,228)
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The application has its advantages, but also some drawbacks. For example, when synchronizing tables from one store to another, the tables cannot be edited directly; they must be duplicated first, and changes can be made only after that. Only the tables are synchronized, but not the other settings, which is also somewhat inconvenient.
In this regard, and with other settings as well, we received prompt and accurate assistance from Kiwi’s support team. Rayan fixed everything we couldn’t manage on our own and provided guidance on how to proceed if any issues arise.
Thank you for the thoughtful review and for laying out both sides so clearly. We understand how duplicating synced tables and managing settings separately can feel inconvenient, and we’re glad Rayan was able to step in quickly, fix what was needed, and guide you through the next steps.
perfect
Thanks, KIROVA Fashion! We’re happy Kiwi has been a perfect fit for your store.
It is okay. The billing setup I don't like (counts total orders). Also, the features it has are good like the recommender for size. But they are very rigid and not super customizable. Not sure if I will stick with this app or not.
Hi UT Kilts and team!
Thanks for the honest feedback! We understand your concerns around billing and customization. We've shared your input with the team, and in the meantime, we’re helping the merchant explore flexible ways to tailor the sizing recommender more closely to their store’s needs.
Please feel free to reach out if you need help any help!
The app is great, full of functions. But a bit complicated.
Also i found it's challenge to create the size calculated. Probably I havent tried hard enough to set up. Cost is high for small business.
Would have been great to have a second "text" column, to allow us adding the EU Sizing without the cm/inches conversion tool bugging.
And The app pluging on the page aint working : it doesn't show anything on the page. I do have to manually add liquid code to enable Kiwi.
Hi Jelly Kvlt and team,
Thank you so much for your feedback. Your input is important to us as it helps us to continue to improve our app. We will do our best to improve our service.
If you have any questions, you can reach out to our team. Thank you for choosing Kiwi!
7/29 Edit: Their manager reached out to me and was able to fix the issue. Communicates much clearly and succinct relative to previous support experience
My recent experience with their customer support has been highly disappointing and unprofessional. I requested the installation of the size chart on a new theme as we are migrating to a new theme, along with some UI adjustments. Instead of implementing these changes on the new theme, they applied the UI adjustments across all of my themes, including the published one, resulting in bugs on my product page. Despite more than 12 hours passing, these issues remain unresolved. This level of support is unacceptable, especially considering I have been a loyal user for a few years now. While the product's features are adequate, the persistent UI issues and lack of competent support are significant drawbacks.
I'm happy we were able to connect with you and resolve your issues. I'm so sorry about your initial poor experience with us - thank you for being gracious enough to give us a chance to make things better!
Hannes Bez | Director of Customer Experience
I like the app because it is easy to use but there isn't any support. I need the icon to located in another spot but since there is not support I am not able to fix this.
Hi Designs By Wildside and team,
We appreciate the feedback you shared with us. It is odd that you haven't received any support from our team. May we know if you reached out to us using the chat widget on Kiwi app? If not, that would be the best way for you to reach a live specialist for assistance.
We hope to make your experience better and we look forward to talking to you.
La aplicación cumple con su cometido de forma notable. La creación de tablas y contenido es sencilla y dinámica. La posibilidad de aplicar formulas propias al recomendador de tallas funciona muy bien. Es una aplicación que cumple perfectamente mis expectativas en algunos casos superándolas. La única pega que le veo es que el botón modal link de activación en la ficha de producto tarda un poco en aparecer. He visto que es un tema tratado en FAQ pero no he tenido tiempo de averiguar si siguiendo las recomendaciones se soluciona esta pequeña incidencia.
Hey there Oscar!
Thank you so much for your detailed review. I reached out to you through the support ticket so we can take a look at the drawback you mentioned.
I hope to hear from you soon!
Respectfully yours,
Sharky
Team Supervisor - Kiwi Size Chart & Recommender
they help me through a problem i had in a matter of seconds!! the questions database was on point!! thanks a lot Kiwi Team
so-far-so-good. It's been easy to understand.
We're glad to hear it’s been easy to understand so far, that’s exactly what we aim for. We’d love to make it a full 5-star experience, what could we improve for you?
