Kiwi Size Chart & Recommender , 1,019 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and key features such as customizable size charts and size recommenders. It integrates well with Shopify stores and supports different size charts for various product groups. The size recommender is praised for enhancing customer experience. Merchants also highlight the responsive and effective customer support. The free plan is deemed adequate for beginners, with some considering an upgrade for additional features. The app is commended for its efficiency and the aesthetic appeal of its size charts.
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Update Apr 26:
Hannes reached out and the team did their best to recreate the charts for me. I appreciated this, but it did take 2 months with several communication issues such as support team members missing my messages. Seems like they are trying to improve their support process-I'm hoping to see this and thanks again.
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Decent size chart app with the slowest support I've ever seen. The team might as well be on Mars with their responses that take days. I migrated from woocommerce and they screwed up my charts in the process and deleted the original ones including the template. Now if they can't fix it, I have to recreate a dozen charts from scratch. It's costing me sales. Please hire competent people.
Thank you for your honesty. I apologize for this experience and the negative impacts it's had on your business. We set high customer service standards for ourselves - I'll be reaching out personally to make sure we turn this experience around for you. - Hannes Bez, Customer Lead
Customers service is not really good and not really available...
The app is cool but complicated. Hope they will increase...
Hi Anne, thank you for reaching out. It looks like we just missed your follow-up chat on Monday. That was our mistake - I'm sorry about that! We've sent you an email to see how we can solve your problem, and someone will be following up by chat shortly as well. We'd love the opportunity to get this sorted out so you can get full value from Kiwi!