Kiwi Size Chart & Recommender

@Update: The top has contacted me and they where sooooo helpfull! It was an amazing meeting where they give me the time to explain the issue in detail! Amazing service and the issue is solved :) Thank you @Hannes and @Lauralynn!

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I have been a loyal user of this application for many years, and generally, I have found it to be a satisfactory tool. However, my recent experience has significantly tarnished my view due to an unresolved technical problem persisting for four to five weeks. The core issue lies with the app's inability to allow translating app's translate the size chart into different languages.

The translation application involved has communicated that resolving this matter would be straightforward on their end; however, they are hamstrung without legal permission from the Kiwi app team. This necessary authorization has been pending for over a month now, leading to a standstill situation.
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During this period, the Kiwi support team's response has been disappointing. I have been advised repeatedly to await a resolution, but there appears to be no real sense of urgency or understanding of the critical nature of this issue from their side. The lack of a translated size chart has directly impacted our ability to cater to international customers, leading to lost orders and revenue.

It is disheartening to see the Kiwi team's nonchalant attitude towards what I believe is a significant problem affecting user experience and sales. This situation reflects poorly on the support infrastructure and customer service ethos of the company.

In conclusion, while this app has served me well in the past, the current lack of support and resolution regarding this technical issue forces me to reconsider its utility and reliability. I hope this review serves as a call to action for the Kiwi team to address and rectify the situation promptly.

Heopfully this review will reach the CEO and he/she might help us solving this issue in a couple of clicks. This is a test for the application wether they are able to understand and feel the urgent need of users.

I hope this review will bring an urgent change.

The app is working well for us. Customer support is excellent. They respond quickly and have really effective reps to help with any issue.

I do wish the reporting side of the app worked a bit better.

i'm store owner & started using this app recently after very disappointing results with couple other size chart apps - highly recommend this app. Still learning it but core functionality has most everything i wanted. A little challenging for me to learn (i'm not strong technical person), but Helpdesk has been GREAT (quick responses, clear how-to instructions including illustrations & short videos). Once you learn flow of app, it's very intuitive. Suggestion to make app even better (if not too complicated re coding) - add functionality to adjust column width, also moving text to second line of column heading (Helpdesk offered to add, I told them not critical but keep me posted if it's added in future). Overall, very happy with this app. thank you Kiwi!

So far so good. The customer support team went above and beyond to help me with the custom CSS section, making sure our theme font was applied across the size chart to match our website :) Thank you Myam and Daniel.

Excellent customer service and very quick to respond. Would highly recommend their app. Thanks