Kiwi サイズ表＆サイズ推薦システム

We have been using this app for several years and were happy with it. Unfortunately, after accidentally upgrading our plan, we were moved to a completely different pricing model without any clear warning.

We used to pay around $5 to $7 per month. Now we are being charged around $150 per month because the pricing is based on the number of orders. This pricing model makes very little sense for our business, especially when the app simply displays size charts and has nothing to do with order processing.

The biggest issue is that once you have created 100+ size charts, switching to another app is extremely time consuming and difficult. It feels like customers are locked in and forced to accept the new pricing.

The pricing is not transparent, and we were never clearly informed that a simple plan upgrade would permanently move us to this expensive order based model.

The app itself works well, but the pricing policy is very disappointing. I hope the team introduces a fair pricing option for long time customers instead of forcing them into an unreasonable pricing structure.

This app has been such an important addition to our store. The size charts are professional, and the recommender gives our customers the confidence they need when placing their orders. It has also helped minimize sizing questions and reduce abandoned carts by providing shoppers with the information they need to order with confidence. I've had a few questions along the way, and their customer service has always been responsive and helpful!

Overall a great app with very helpful support.
Some things to mention -
1. the settings could be more user friendly with more design options that does not require use of CSS.
2. Most importantly - the localization options are limited. If you are running a store with a less known language, you might have some trouble localizing. That being said, hopefully more default languages (or an option to set up a custom language) will be added soon.

Otherwise, it is great!