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I thought the reviews was exaggerating, but they are spot on. You guys (Klarna) had the same problem for the last 6 months or so, why not just fix it?? The checkout page is directing to Klarna instead of maybe customers being on my website
Hi Yakeros,
We're sorry that things aren't working well for you, but our support team is happy to help. If you haven't already done so, please email skosm@klarna.com and our team will work with you.
Seriously bad. The app does not work. I created two placements and they say active. They do not appear on my site. That is forgivable. But the absolute lack of support and being given the run around by Klarna just makes it all the more bitter. I contacted 3 different support departments and they keep pushing me off to someone else, who has no idea about the case at the start and simply keep referring me back to the standard guides. THE. APP. DOES. NOT. WORK. They must be leaving so much money on the table if it performs this badly with such awful support.
We're very sorry to hear that you've had trouble getting the app installed on your store, and that you haven't received the necessary guidance.
We do have a dedicated support team to standing by to assist with the On-Site Messaging App, and they can be contact by emailing skosm@klarna.com
Ich habe nach Monaten gemerkt, dass die App nicht funktioniert hat. Mehrere Tausende Menschen waren auf meiner Seite um über Klarna zu zahlen jedoch es nicht funktioniert hat..
Danke dafür !!!!!!!!!!!!
Wirklich zum Kotzen!!
Ich wurde erst aufmerksam gemacht, dass es nicht funktioniert hat! Bitte beheben Sie diese Probleme!
Wirklich!
We’re very sorry to hear that you’ve been having issues getting Klarna Payments up and running.
If you could send an email to SKOSM@klarna.com our team is standing by to ensure that the issue is resolved as quickly as possible.
Wir bedauern zu hören, dass Probleme beim Einrichten unseres Klarna Payment Produkts aufgetreten sind.
Gerne senden Sie uns eine Email an SKOSM@klarna.com. Unser Team ist für Sie da um Ihnen schnellstmöglich bei einer Lösung zu helfen.
The app is very limited. The onsite messaging section when you login to Klarna.com doesn't work. So stuck with the app option. Very difficult to add the messaging where you want them. Worst customer support I've ever had. The live chat they just recommended giving them a call. You call them and they cut you off TWICE whilst being passed from department to department.
We're very sorry to hear that you've had trouble getting started with the On-Site Messaging app. If you would like help setting up the App, you can speak to our dedicated support team by emailing skosm@klarna.com and they'll be able to guide you through the process. We also have our support guide and an installation video which can be found here: https://www.klarna.com/international/business/shopify-on-site-messaging/
We are working hard to continually improve the app, and our support team are available to help with any issues.
Didn't help at all, had it installed for months of trying to install for them to turn around and say my app wasn't approved. They never informed me of this, such a waste of time.
We're sorry that you've had installation issues, and apologize that there wasn't better engagement around this.
We are working constantly to improve our communication and make sure any problems are responded to quickly and effectively. We are sorry that we weren't able to assist you further.
App doesn't work properly, and when you remove it, it leaves code in your files.
Contacted developer for help, no response yet.
We're sorry the app didn't work for you. If you email skosm@klarna.com we are happy to debug any issues with the app on your store.
The app has been updated to remove all code if you first disconnect the Klarna account (in the app Settings) before you uninstall the app. For more details, please see the "Removing the Klarna On-Site Messaging app" section at https://x.klarnacdn.net/plugins/KlarnaOnSiteMessagingapponShopifySupportGuide.html
We try to respond to support requests quickly, but based on workload, it may take up to 1 or 2 business days.
I was approved to use this app and was excited to offer it to my customers. I invested time in setting it up and advertised it to my customers. Then after already being set up for a few days I was informed I am not approved.
Very unprofessional and extremely disorganized. Terrible way to run a business.
Mr. Foley -
We're obsessed with providing a positive customer experience at Klarna and we apologize for your negative experience. We're working hard to make certain that the processes which failed you are remedied as soon as possible and we wish you and your business continued success.
Nicholas.Beardsley@klarna.com
I have done the whole account process at Klarna in which it was approved.
After installing the shopify application I received a notice inside the application that does not support the Online Store 2.0!
My theme is a Online Store 2.0 one nad i can add the placement in the backend but it does not work and it is not showing in the storefront.
Please contact me.
Hi Aerofoils, sorry to hear that you're having difficulties with our Klarna placements for your store.
Our app is able to support Shopify 2.0 themes either with our vintage placement options or the app blocks feature. There can sometimes be issues if the theme that is being used has custom elements that block our app functionality.
Our Merchant Support team will reach out this afternoon to help with the configuration of the On Site Messaging for your site.
Triple AAA Fashion Collection
Dear Klarna, We Were Rejected By Our Application Because, Of The Following Incompetency Reasons From Klarna:
Klarna Have Limited Product Categories Selection To Choose In Wide Varieties
Klarna Told Us We Have Too Much Ads Running On Our Site.
This Is The Most Dumbest And Stupidest Thing I Have Heard To Be Rejected! Seriously Ya'll Need To Get Ya'll Act Together & Stop Using B.S Reasons That Don't Make Sense!
Now Tell Me This Thing Ya'll Didn't Look At The Key Points Of Our Application Like We Have The Standards To Offer As A Business Entity!
Before We Applied To Klarna, We Reached Out To Support To Find Out Some Basic Information On How Klarna Works! 3 Times We Sent Emails To Support & Didn't Get No Reply Until Over 3 Weeks Or More After!
Ya'll Support Sucks! O Stars Ya'll Get From Us As A Banking Services That Klarna Provides. KINDLY NOTE THAT WE ARE A SMALL BUSINESS ENTITY THANKS FOR NOT TRYING US BUT, FALL US AUTOMATICALLY WITHOUT TRYING US AND IF KLARNA DON'T KNOW US AT PRESENT. DON'T THINK THEY WILL KNOW US WHEN WE ARE WELL ESTABLISHED IN THE FUTURE!
Triple AAA Fashion Collection -
We're very sorry to hear you did not receive necessary and proactive guidance from our end. We'll reach out directly on email to identify how we can help. Nicholas @ Klarna
Guys...it’s 2020 why do I feel like I’m trying to build a gaming computer from scratch?? I, like many others have stated will just stick with quadpay and their flawless installation.
We're sorry you found the app too complex. We are continually working to improve and simplify it the process of it.
We were unable to locate a support ticket for your store, but we would still love to guide you through the installation. If you could send an email to skosm@klarna.com - our team is standing by to ensure that the app work smoothly on your store.